2/10 Terrible
Veronica
Travelled with family
11 May 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT STAY HERE!! We chose this place over many others beacuse we would be arriving after midnight and online they said 24 hour lobby. After telling management the time of our arrival they told us "our lobby is not open overnight but we will send you self check in instructions" Confused, we accepted it and waited for insturctions on how to check in. They sent us an electronic key to open the building that did not work. So my family was left stranded on the streets 2 am with nowhere to sleep. We called them multiple times to help us and got no answer. We had to go to 4 different hotels before we found a place to sleep. The next morning we texted them that we would be checking in after a tour we had already booked at 11 am. They said "no problem we open at 1 pm anyways" During our tour we recieved a text from the host saying our room is no longer available and lost the reservation. Frustrated we left our tour early to figure out what was going on since we booked this place for 3 nights. Once we got to the hotel and tried to check in, this disgustingly rude host got into verbal argument with us on how it was our fault we lost the reservation, how they never claimed to be open 24 hours, how we should have came earlier in the morning before 1 pm to check in. He even lied to us saying the hotel was completely booked and they had no space for us. His employees, who also seemed fed up with him, told him to stop arguing and that they would accommodate us. So they did have room for us
Veronica
Stayed 3 nights in May 2025