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Excellent Resort and great location

Booked 2 x rooms for 1 night intending to stay for the evening before late night flight. Both rooms were for 2 adults and 1 child. Both rooms advertised twin beds however the beds were infact twin singles - we weren’t intending on sleeping anyway so no big deal. Both rooms had a damp smell to them, no balcony or opening windows so perhaps this is why. Shower water luke warm no hot water. Ordered a bowl of fries for my 5 year old very expensive $15 aud. We wanted to kill some time so decided to have a swim in the pool which looked nice surrounded by lovely gardens, pool water ? Heated! Very warm water and kids pool was like swimming in a bath, not pleasant at all. I understand hotel close to airport (which was why I booked hotel) however the smell of jet fuel was very strong, causing headaches whilst outside. Advertised online complimentary airport shuttle however on check in was told this hasn’t been running since the beginning of COVID! We ended up having to book taxi to airport. Overall disappointing hotel. Won’t be back.

During my recent stay, I noticed that the housekeeping standards were not as thorough as expected for a 5 star hotel.A fruit box left by a previous guest was not cleared from the room during my entire stay, and it remained there until I che cked out. I did not raise it during the stay because I wanted to observe the regular housekeeping standards. In addition there were stains on the shelf andthe iron was dirty. These details affected the overall impression of cleanliness and maintenance. Hopefully, they will take my feedback seriously, and the hotel can review its housekeeping procedures to ensure rooms are checked more carefully for future guests.

yes

I did not have a beach view this trip but was not disappointed. This hotel a gem. I love it here, mostly because of the excellent staff and Management.

We had a wonderful ten nights at Grand Hyatt. We were a party of six. Our rooms overlooked the gardens which are very pretty. Our rooms were comfortable and clean. There are four restaurants to eat at with a new Garden Restaurant due to be opened soon. Every morning breakfast was great with lots of choices. We had dinner a couple of times at he restaurants on site, we also had room service and ordered pizza and burgers when we were at the pool. All went well, a little slow sometimes. The hotel was built in the 1990’s and is aging but they are currently doing upgrades on some rooms. In saying that we had no complaints about our room with its Balinese inspired decoration. The grounds and buildings are looked after well. The staff are fabulous: at the reception, at the restaurants, at the pool. Always so helpful. Nusa Dua itself is not at all like Kuta or Seminyak, it is more upmarket. Less shops but Bali Collection is a few minutes away by foot or quicker by the bus provided by the hotel and you can find shops and restaurants. Bit cheaper to eat here but the taxes and service fees are always a killer! We would stay again.