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SureStay Plus Hotel by Best Western Reno Airport

2.5 star property

Photo gallery for SureStay Plus Hotel by Best Western Reno Airport

Lobby
Breakfast and dinner served, American cuisine
Exterior
Lobby
Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed) | Bathroom

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi

Explore the area

View map
1981 Terminal Way, Reno, NV, 89502
  • Place, Grand Sierra Resort Casino
    ‪2 min drive‬
  • Place, Truckee River
    ‪2 min drive‬
  • Place, Peppermill
    ‪4 min drive‬
  • Airport, Reno, NV (RNO-Reno-Tahoe Intl.)
    ‪5 min walk‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(60 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 27 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(133 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(13 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace

Suite, 1 King Bed, Non Smoking, Fireplace

Suite, 1 King Bed, Non Smoking, Fireplace

7.8 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Premium bedding, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Premium bedding, blackout curtains, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

  • Sleeps 2
  • 1 King Bed

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About the area

Reno

In the heart of Reno, SureStay Plus Hotel by Best Western Reno Airport is within a 5-minute drive of Reno-Sparks Convention Center and National Automobile Museum. .This hotel is 2.8 mi (4.5 km) from Nevada Museum of Art and 3 mi (4.8 km) from National Bowling Stadium.

What's nearby

  • Atlantis Casino - 2 min drive - 2.9 km
  • Grand Sierra Resort Casino - 2 min drive - 2.9 km
  • Truckee River - 2 min drive - 1.8 km
  • Cinemark Century Park Lane 16 - 3 min drive - 2.6 km
  • Peppermill - 4 min drive - 3.6 km

Getting around

  • Reno Station - 11 min drive
  • Reno Tahoe Intl. Airport (RNO) - 3 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Reno Draft House - ‬12 min walk
  • ‪Timber Ridge - ‬7 min walk
  • ‪Burger King - ‬20 min walk
  • ‪Denny's - ‬10 min walk

About this property

SureStay Plus Hotel by Best Western Reno Airport

Mountain hotel with a seasonal outdoor pool, near Reno-Sparks Convention Center
SureStay Plus Hotel by Best Western Reno Airport offers 265 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

39-inch flat-screen televisions come with cable channels and pay movies. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 265 guestrooms featuring refrigerators and microwaves. 39-inch flat-screen televisions are provided, with cable programming available. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include coffee/tea makers and irons/ironing boards, as well as phones with free local calls.
Don't miss out on recreational opportunities including a fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and a picnic area.
You can enjoy a meal at Plaza Court serving the guests of SureStay Plus Hotel by Best Western Reno Airport, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge.
Featured amenities include a 24-hour business center, a 24-hour front desk, and multilingual staff. Planning an event in Reno? This hotel has 4400 square feet (409 square meters) of space consisting of a conference center and 9 meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).
Plaza Court - This restaurant specializes in American cuisine and serves breakfast and dinner.
Crosswinds - Onsite bar. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Extended parking on site (USD 12 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Crosswinds
  • Plaza Court

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Computer station
  • Conference centre (4,400 square foot of space)

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 39-inch flat-screen TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per stay
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay
  • Breakage deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Extended parking fee: USD 12.00 per day
  • Pet fee: USD 20 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

SureStay Plus Reno Airport
SureStay Plus Hotel Best Western Reno Airport
SureStay Plus Best Western Reno Airport
SureStay Plus Reno Airport Plaza Hotel
SureStay Plus Hotel
SureStay Plus Reno Airport Plaza
SureStay Plus
Airport Plaza Hotel Reno
Airport Plaza Reno
SureStay Plus Hotel Reno Airport
Airport Plaza Hotel
SureStay Plus Hotel by Best Western Reno Airport
Best Western Plus Airport Plaza Hotel
SureStay Plus Hotel Reno Airport by Best Western
Best Western Airport Plaza Hotel
Surestay Plus By Reno Reno
SureStay Plus Reno Airport Plaza Hotel
SureStay Plus Hotel by Best Western Reno Airport Reno
SureStay Plus Hotel by Best Western Reno Airport Hotel
SureStay Plus Hotel by Best Western Reno Airport Hotel Reno

SureStay Plus Hotel by Best Western Reno Airport Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 572 out of 1309 reviews
Rating 8 - Good. 383 out of 1309 reviews
Rating 6 - Okay. 208 out of 1309 reviews
Rating 4 - Poor. 86 out of 1309 reviews
Rating 2 - Terrible. 60 out of 1309 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

eric

Their pillows are terrible. They are 1 feet wide weird.
Stayed 1 night in Oct 2025

10/10 Excellent

James

Stayed 1 night in Oct 2025

6/10 Okay

La Toya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Upon arrival the staff wasn’t very nice. Morning of check out I asked if I would be able to do a late checkout. They said they only grant 5 and those were taken. Basically “get up earlier if you want a late checkout”. They said we could have until 11:30 and would tell housekeeping. Housekeeping tried to enter at 11:05. I’ve worked in a hotel before so I know that flips take some time. However, if you only have a limited number of late check outs, then when guests ask the night before, you should take those requests then as opposed to in the morning. That way from staff to guests, everyone knows what’s happening in the morning.
Stayed 1 night in Oct 2025

6/10 Okay

Mary

The room was clean and the staff were great. The airport shuttle was punctual and the driver was a hoot. My only complaint was the smell of the room. They used some kind of perfume/air freshener that wrecked my allergies.
Stayed 1 night in Oct 2025

8/10 Good

Rafael

Disliked: Cleanliness, property conditions & facilities
Right infront of the airport
Stayed 1 night in Oct 2025

6/10 Okay

CHRISTINE

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
They need to change their carpet in the room which looked so horrible
Stayed 3 nights in Oct 2025

6/10 Okay

Charles

Business traveller
Liked: Cleanliness, staff & service, amenities
There was no internet in the room
Stayed 2 nights in Oct 2025

10/10 Excellent

Ronald

Stayed 1 night in Oct 2025

8/10 Good

Candace

Stayed 1 night in Sep 2025

8/10 Good

Candace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport convenience!
Stayed 1 night in Sep 2025

6/10 Okay

Brenda

Stayed 1 night in Oct 2025

8/10 Good

Aaron

Travelled with family
Liked: Cleanliness
Not awful, but a little dated.
Stayed 1 night in Oct 2025

2/10 Terrible

gary

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy hotel... furniture in room bought at a garage sale from the looks of it... shower moldy...
Stayed 1 night in Oct 2025

6/10 Okay

steve

Disliked: Staff & service, property conditions & facilities
Front desk clerk was rude and hard to understand
Stayed 1 night in Oct 2025

10/10 Excellent

Kathleen

Travelled with partner
Right next to the airport. Very convenient. It’s quiet except for some air traffic starting in the early morning. The room was clean but had an odor to it. The toilet was running and needed attention in room 423. Bed was comfortable. Breakfast not included but there is a restaurant on premises. Didn’t eat there.
Stayed 1 night in Oct 2025

10/10 Excellent

Daryll

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The airport staff was very professional
Stayed 4 nights in Oct 2025

10/10 Excellent

Heidi

Stayed 2 nights in Oct 2025

6/10 Okay

Jess

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly shuttle service, but that’s about it unfortunately.
Stayed 1 night in Oct 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Parking, lighting, and access to room were all convenient. Staff very friendly and helpful. We very much enjoyed our stay at SureStay . We've been here before, and will definitely return. Thank you Staff for clean, and organized room amenities.
Stayed 1 night in Oct 2025

4/10 Poor

Randi

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel was clean and comfortable. However I booked a king room and was given a queen double. Instead of taking responsibility and correcting the situation the hotel blamed hotels.com. When I checked in they did not even tell me if the change.
Stayed 2 nights in Oct 2025

2/10 Terrible

Brittany

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Gross
Stayed 1 night in Oct 2025

4/10 Poor

Linda

Stayed 1 night in Oct 2025

6/10 Okay

David R., RENO

Travelled with family
Liked: Cleanliness, staff & service
Property convenient to airport. Park & flying is a great asset. Unfortunately, shuttle was unavailable to pick us up on our return flight & we had to get a cab to get us back to our car.
Stayed 1 night in Oct 2025

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice at 12:45AM when our flight got into Reno - offered additional options and the manager allowed us to park our rental in space because my husband forgot his placard at home ..i.e. in another state.
Stayed 4 nights in Oct 2025

8/10 Good

Joanne

Stayed 1 night in Sep 2025