See all properties
Save

SureStay Plus Hotel by Best Western Reno Airport

2.5 star property

Photo gallery for SureStay Plus Hotel by Best Western Reno Airport

Lobby
Business centre
Meeting facility
Exterior
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Gym

Explore the area

View map
1981 Terminal Way, Reno, NV, 89502
  • Reno-Sparks Convention Center
    ‪2 min drive‬
  • Grand Sierra Resort Casino
    ‪2 min drive‬
  • Peppermill
    ‪3 min drive‬
  • Reno, NV (RNO-Reno-Tahoe Intl.)
    ‪5 min walk‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

1 bedroom, premium bedding, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 27 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, premium bedding, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(55 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, premium bedding, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(118 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

1 bedroom, premium bedding, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

1 bedroom, premium bedding, blackout curtains, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

1 bedroom, premium bedding, blackout curtains, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

1 bedroom, premium bedding, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(12 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace

1 bedroom, premium bedding, blackout curtains, iron/ironing board

Suite, 1 King Bed, Non Smoking, Fireplace

7.8 out of 10
Good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

Similar properties

3 restaurants, breakfast served

J Resort

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, (5123)
The price is AU$149
for 1 room
includes taxes & fees
25 Aug - 26 Aug
J Resort

About the area

Reno

In the heart of Reno, SureStay Plus Hotel by Best Western Reno Airport is within a 5-minute drive of Reno-Sparks Convention Center and National Automobile Museum. .This hotel is 2.7 mi (4.4 km) from Nevada Museum of Art and 2.9 mi (4.7 km) from National Bowling Stadium.

What's nearby

  • Atlantis Casino - 2 min drive - 2.6 km
  • Reno-Sparks Convention Center - 2 min drive - 3.3 km
  • Grand Sierra Resort Casino - 2 min drive - 2.2 km
  • Peppermill - 3 min drive - 2.2 km
  • National Bowling Stadium - 5 min drive - 4.3 km

Getting around

  • Reno Station - 11 min drive
  • Reno Tahoe Intl. Airport (RNO) - 2 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Burger King - ‬2 min drive
  • ‪Reno Draft House - ‬4 min drive
  • ‪Jack in the Box - ‬2 min drive
  • ‪Denny's - ‬15 min walk

About this property

SureStay Plus Hotel by Best Western Reno Airport

Hotel with free parking, near Reno-Sparks Convention Center
SureStay Plus Hotel by Best Western Reno Airport offers 265 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 39-inch flat-screen televisions come with cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Reno hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 265 guestrooms featuring refrigerators and microwaves. 39-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include coffee/tea makers and irons/ironing boards, as well as phones with free local calls.
Don't miss out on recreational opportunities including a fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and a picnic area.
You can enjoy a meal at Plaza Court serving the guests of SureStay Plus Hotel by Best Western Reno Airport, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge.
Featured amenities include a 24-hour business center, a 24-hour front desk, and multilingual staff. Planning an event in Reno? This hotel has 4400 square feet (409 square meters) of space consisting of a conference center and 9 meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).
Plaza Court - This restaurant specializes in American cuisine and serves breakfast and dinner.
Crosswinds - Onsite bar. Happy hour is offered. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Extended parking on site (USD 12 per day)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Crosswinds
  • Plaza Court

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Computer station
  • Conference centre (4,400 square foot of space)

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 39-inch flat-screen TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per stay
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay
  • Breakage deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Extended parking fee: USD 12.00 per day
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

SureStay Plus Reno Airport
SureStay Plus Hotel Best Western Reno Airport
SureStay Plus Best Western Reno Airport
SureStay Plus Reno Airport Plaza Hotel
SureStay Plus Hotel
SureStay Plus Reno Airport Plaza
SureStay Plus
Airport Plaza Hotel Reno
Airport Plaza Reno
SureStay Plus Hotel Reno Airport
Airport Plaza Hotel
SureStay Plus Hotel by Best Western Reno Airport
Best Western Plus Airport Plaza Hotel
SureStay Plus Hotel Reno Airport by Best Western
Best Western Airport Plaza Hotel
Surestay Plus By Reno Reno
SureStay Plus Reno Airport Plaza Hotel
SureStay Plus Hotel by Best Western Reno Airport Reno
SureStay Plus Hotel by Best Western Reno Airport Hotel
SureStay Plus Hotel by Best Western Reno Airport Hotel Reno

SureStay Plus Hotel by Best Western Reno Airport Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 490 out of 1083 reviews
Rating 8 - Good. 321 out of 1083 reviews
Rating 6 - Okay. 151 out of 1083 reviews
Rating 4 - Poor. 77 out of 1083 reviews
Rating 2 - Terrible. 44 out of 1083 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Could Be Better

The staff were friendly and helpful. The lobby wasn't bad but the room was so gross. Smelled like people had been smoking in it for years. The carpet was bunched up in places. Wasn't very inviting. Definitely needs updating. I stayed here because of the price and its proximity to the airport but if I could do it over again I would choose a different hotel.
Stayed 1 night in May 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all great
Stayed 1 night in May 2025

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for early flights out. Staff is great.
Stayed 1 night in Apr 2025

8/10 Good

Mark

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
The property is old. The staff were very professional. The rooms are old but the decor was updated. My shower drain was almost completely clogged while showering. I spoke to the maintenance guy in the lobby and he took care of it even though he was alone that day and he did. I wouldn't recommend staying there it'skind ofloud outside, but that's expected since the hotelis directlyacrossfrom the airport. .
Stayed 2 nights in Apr 2025

8/10 Good

Lauri

Liked: Staff & service
I like thats it close to the airport.
Stayed 2 nights in Apr 2025

4/10 Poor

Jeff

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was clean but old. The bed has no support left in it. Staff was somewhat friendly. I would t stay there again.
Stayed 1 night in May 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Lisa

Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

We didn’t want to pay $400 so we stayed here

Location is the primary reason for our stay here: easy access to freeway and Grand Sierra (we came for Morissey concert). Plenty of free parking. Very outdated decor and fixtures, ceiling in the lobby is visibly peeling. Thankfully room is clean enough but musty. The young woman upon check in is lovely (Saturday 4/26 around 4p) but the young man upon check out (Sunday 11a) is curt even though he wasn’t busy. The best thing about this place is Lemon & Lime serving Indian cuisine: good service and perfectly cooked andhra palak daal and paneer tikka masala.
Stayed 1 night in Apr 2025

6/10 Okay

David

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Thomas

Stayed 1 night in Apr 2025

10/10 Excellent

Barbara

Travelled with partner
Liked: Amenities, property conditions & facilities
Great staff, friendly and helpful.
Stayed 1 night in May 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My usual place to stay.

Great place with a great price. Restaurant for dinner or breakfast.
Stayed 1 night in Apr 2025

10/10 Excellent

Seth

Stayed 1 night in Apr 2025

10/10 Excellent

Alicia

Stayed 1 night in Apr 2025

6/10 Okay

Osama

Travelled with family
Liked: Cleanliness, property conditions & facilities

Awful Wi-Fi and not friendly customer service

I had a disappointing experience with customer service during my stay. When I checked in, the carbon monoxide detector started beeping due to a low battery. I called the front desk about four times, but each time my call was transferred to a regional or national office, where they asked me to contact the local number, something I was already doing! They insisted the front desk would handle the issue, but I got no help. I also asked for a rollaway bed, and the response I received was a firm "no" in a rather stern and confrontational tone. I'm not one to complain over small things, but it was frustrating. As for the carbon monoxide detector, the only solution they offered was to remove it from the wall because they didn’t have any battery replacements. What was most frustrating, though, was the extremely slow Wi-Fi. I couldn't access most of the web tools I needed, and since my main goal was to work online while attending my daughter's activities at the nearby convention center, this was a big issue. The Wi-Fi was slow throughout the day, night, and morning, to the point that I had to leave the hotel and use the Wi-Fi in the conference center lobby instead. Overall, it was far from an ideal experience, and I’m disappointed with how things were handled.
Stayed 3 nights in Apr 2025

2/10 Terrible

Larry

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unclean, nasty dirty, complained to staff, no response from them like this is the normal. Elevator was not working. I feel that we should be refunded some money back, was not worth amount paid. Very unsatisfied customer. I had reserved two rooms. Will not be staying there again.
Stayed 1 night in Apr 2025

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service

One night stay

The staff was very friendly. Checking in was seamless. The rooms are dated. Our heater didn’t work -- dead batteries maybe. The beds are extremely soft. Room was dated with chipped paint in the bathroom. Overall a nice stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Lili

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Raelynn

Stayed 1 night in Apr 2025

10/10 Excellent

Susan, Cincinnati

Travelled with family, Travelled with group
Liked: Amenities
All good
Stayed 1 night in Mar 2025

10/10 Excellent

Sara

Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable.
Stayed 2 nights in Apr 2025

6/10 Okay

Boyce

Stayed 1 night in Apr 2025

4/10 Poor

Michael

Travelled with family
Disliked: Amenities
The lobby was ok, but that’s all. The exercise room was terrible—small, dirty, and next to a weird laundry room. The guest rooms look like they haven’t been redecorated in at least 30 years. Bed was hard as a rock. Pillows sucked. AC didn’t work well. Elevator was broken. Door keys took several attempts to work. Pretty junky place.
Stayed 3 nights in Apr 2025