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everything is very good!

Room, gym, food

Great apartment for a stay, communication through WhatsApp not email, so keep that in mind when contacting for instructions. Room was brilliant, close to everything, 24 hour security guy downstairs, safe area, close to metro, buses and walking distance to Sky Costanera centre. Small supermarket around the corner for essentials. Room in great condition, comfy bed and pillows. A wee snack basket and water bottles were appreciated, very tidy, compact kitchen and fast elevators. Highly recommend.

Our stay became great because of how accomodating the hotel staffs were. Our flight was early so we came very early but they were able to arrange our room earlier than the usual time for check in. The rooms are spacious and clean. During our check out , we need to go early morning, They prepared our breakfast to go. Thank you to all the staffs who made our short stay there wonderful..

Primera vez que visito Chile, y agradezco al staff por habernos hecho sentir como en casa, muy cálidos, muy atentos, siempre con buena actitud y serviciales. Muy agradecida de todos, en especial Javier, Javiera, 1 chico y 1 chica más (que recuerdo sus caras, pero no sus nombres. Qué memoria la mía :( disculpen). Gracias por su calidez y excelente servicio ;)

I had read other reviews saying it was the best hotel they had ever stayed at, and wasn't sure whether to believe this but I definitely do now. I would single out certain staff members for praise but everyone I encountered was incredibly friendly and helpful from the moment I arrived. I had all facilities, timings etc explained to me on arrival and had a great chat with everyone. I even had a quick explanation and demonstration of everything in my room. It goes without saying the room was lovely but the view of the snowcapped Andes was something I could never tire of, and I could also see the amazing pool below. The pool area is stunning and the pool is huge. I was not there in summer and it is not heated so it is very cold on entry but once used to it, I was able to do my lengths, which is very important, as being admitted to a pool where you can swim is one of the most challenging things I have ever done on holiday. Staff by the pool, as you would expect, are very helpful and friendly, and everyone seemed to know my name. I ate at the Italian restaurant there and had a guide to Chilean wines from the sommelier. My buffalo mozzarella, carbonara and special Easter dessert were delicious. I got 2 visits and one call a day from turndown service to see if I needed more water, chocolates, coffee for the Nespresso machine. I cannot find any fault at all with the hotel. Price was an absolute bargain for a hotel of this quality.