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Mandarin Oriental, Santiago

5.0 star property

Photo gallery for Mandarin Oriental, Santiago

Panoramic Suite, 1 King Bed | Living area
Lobby
Building design
Seasonal outdoor pool, pool umbrellas
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Breakfast available
  • Bar
  • Parking included

Explore the area

Map
Kennedy Avenue #4601, Santiago, Region Metropolitana, 1025
  • Parque Arauco Mall
    ‪6 min walk‬
  • KidZania Santiago
    ‪12 min walk‬
  • Costanera Center
    ‪3 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪23 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible

  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

1 bedroom, premium bedding, down duvets, minibar

Executive Room, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds

1 bedroom, premium bedding, down duvets, minibar

Executive Room, 2 Queen Beds

9.8 out of 10
Exceptional
(7 reviews)
  • 52 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Grand Suite, 1 King Bed, Terrace

1 bedroom, premium bedding, down duvets, minibar

Grand Suite, 1 King Bed, Terrace

  • 144 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (View)

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed (View)

9.4 out of 10
Exceptional
(23 reviews)
  • 52 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

  • 81 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Terrace

1 bedroom, premium bedding, down duvets, minibar

Suite, 1 King Bed, Terrace

10.0 out of 10
Exceptional
(2 reviews)
  • 81 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite

1 bedroom, premium bedding, down duvets, minibar

Premier Suite

  • 122 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 2 Queen Beds

  • 47 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

Presidential Suite, 1 King Bed

  • 240 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms

1 bedroom, premium bedding, down duvets, minibar

Family Suite, 2 Bedrooms

  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

View all photos for Panoramic Suite, 1 King Bed

Panoramic Suite, 1 King Bed | Dining room

Panoramic Suite, 1 King Bed

  • 141 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(36 reviews)
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 2 Single Beds

9.2 out of 10
Wonderful
(15 reviews)
  • 52 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed

Executive lounge

Club Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Single Beds

1 bedroom, premium bedding, down duvets, minibar

Club Room, 2 Single Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 52 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

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About the area

Santiago

With a stay at Mandarin Oriental, Santiago in Santiago (Las Condes), you'll be within a 15-minute walk of Parque Arauco Mall and KidZania Santiago. .This family-friendly hotel is 1.8 mi (2.9 km) from Clinica Alemana and 2.1 mi (3.4 km) from Costanera Center.

What's nearby

  • Parque Arauco Mall - 6 min walk - 0.6 km
  • KidZania Santiago - 12 min walk - 1.1 km
  • Clinica Alemana - 2 min drive - 2.1 km
  • Costanera Center - 3 min drive - 2.7 km
  • Plaza de Armas - 8 min drive - 8.4 km

Getting around

  • Hospitales Station - 10 min drive
  • Military Academy Station - 19 min walk
  • Santiago Intl. Airport (SCL) - 27 min drive

Restaurants

  • ‪Café Mokka - ‬6 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Lolita Jones - ‬6 min walk
  • ‪Renaissance Sky Bar - ‬3 min walk
  • ‪La Cabrera Chile Alonso - ‬7 min walk

About this property

Mandarin Oriental, Santiago

Family fun on the slopes, near Parque Arauco Mall
Mandarin Oriental, Santiago offers 310 accommodations with minibars and safes. Beds feature down comforters and premium bedding. Flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 310 guestrooms featuring minibars and flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
Spend the day on the slopes, or enjoy recreational amenities including a seasonal outdoor pool and bicycles to rent. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Enjoy Italian cuisine at Senso, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-out. Planning an event in Santiago? This hotel has 16738 square feet (1555 square meters) of space consisting of a conference center and 11 meeting rooms. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Senso - Overlooking the pool and garden, this theme restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Origen - This cocktail bar overlooks the pool and garden. Open daily.
Matsuri - Overlooking the pool and garden, this theme restaurant specializes in Peruvian cuisine and serves lunch and dinner. Open daily.
Atrium - Onsite lobby lounge. Happy hour is offered. Open daily.
24-hour room service is available.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 45 for adults and USD 23 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Atrium
  • Matsuri
  • Origen
  • Senso

Things to do

  • 18-hole adjacent golf course
  • Bicycle rentals
  • Children's pool
  • Seasonal outdoor pool
  • Stereo

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (16,738 square foot of space)

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 22 floors
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per day, plus a one-time cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 100.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 45 for adults and USD 23 for children
  • Pet fee: USD 50 per pet, per day plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from September to March
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Hotel Santiago Mandarin Oriental
Grand Hyatt Santiago Hotel
Santiago Grand Hyatt
Grand Hyatt Santiago Hotel Santiago
Hyatt Santiago
Santiago Hyatt
Santiago Mandarin Oriental
Mandarin Oriental, Santiago Hotel
Hotel Santiago by Mandarin Oriental
Mandarin Oriental, Santiago Santiago
Mandarin Oriental, Santiago Hotel Santiago

Mandarin Oriental, Santiago Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 600 out of 853 reviews
Rating 8 - Good. 164 out of 853 reviews
Rating 6 - Okay. 53 out of 853 reviews
Rating 4 - Poor. 17 out of 853 reviews
Rating 2 - Terrible. 19 out of 853 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place for families

The pool was a huge hit with the kids. Staff are amazing. Food options are too expensive for what they are, but the quality is at least excellent. Club lounge is worth it.
Stayed 3 nights in Mar 2025

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating, attentive, and clean
Stayed 3 nights in Mar 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot say enough good about the Mandarin Oriental. Great hotel, great location, and probably the best pool of any hotel I’ve ever stayed at.
Stayed 3 nights in Mar 2025

10/10 Excellent

CYNTHIA

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in Feb 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Vanessa Lorena

Stayed 1 night in Feb 2025

6/10 Okay

Joseph

Travelled with partner
Disliked: Staff & service
Poor service in room and pool Great restaurant senso Limited bathroom with only one sink and old tiles
Stayed 1 night in Feb 2025

10/10 Excellent

Jieyu

Stayed 1 night in Feb 2025

10/10 Excellent

Christopher, Thatcham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel with lovely grounds and large pool. Specious rooms, excellent shower, quiet and very clean. Great food in the hotel restaurants. A very enjoyable 4-day stay. Note that the hotel is not centrally located, so it's a taxi ride into town, but it's quiet for that reason.
Stayed 3 nights in Feb 2025

10/10 Excellent

rodrigo

Stayed 1 night in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with very friendly and professional team. Really enjoying our stay
Stayed 1 night in Feb 2025

10/10 Excellent

walter

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, comfortable room.
Stayed 3 nights in Jan 2025

10/10 Excellent

Sara

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Rodrigo

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Richard

Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel. The pool is everything. Great mall with restaurants within walking distance. Great breakfast.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay at the Mandarin Oriental Santiago

Amazing hotel! The pool is gorgeous. The food is great and the service is excellent. Beautiful view of the pool from my room. This is one of those rare hotels where it is better to be in a room on a LOW floor, which gives you a better view of the beautiful pool and waterfall. I have stayed at hotels all over the world, and this one ranks in the top 3 for sure.
Stayed 4 nights in Jan 2025

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could rate this property, 100 stars I would. From the professionalism and courtesy of the hotel, staff, to the beauty of the hotel, there is no better place to stay.
Stayed 5 nights in Jan 2025

10/10 Excellent

Valentina

Stayed 4 nights in Jan 2025

10/10 Excellent

Ms Jackie m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place
Stayed 2 nights in Jan 2025

10/10 Excellent

Carolyn

Stayed 1 night in Jan 2025

10/10 Excellent

Kentaro

Stayed 2 nights in Jan 2025

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service - Only area I would have liked to see better, was the gym. Hi-Tec equipment, but very small and no natural light. Otherwise - outstanding stay.
Stayed 3 nights in Dec 2024