Let me say that this review space is not enough for me to paint a clear picture of our stay here. TLDR; stay somewhere else if you expect a 5 star resort as advertised.
The sun, sand, sky, and sea are beautiful here, a d the wild life is pretty cool. We had one server that was amazing, but the good stops there.
The room was neglected: AC wasn’t working, reported it three times nothing was done, the toilet seat was broken, the shower would start running any time our neighbors were showering. There was mold on the sofa. Only a singular sheet to sleep with. The sinks in the bathroom smelled like sewage.
The pools were beautiful, at first. But the water was cloudy, lots of debris and trash in the water, and the water actually ruins our bathing suits - they were stained green. As a matter of fact, I have very light skin and my skin was tinged green also.
The food was awful. Like really really awful. There were tons of food safety violations: cold food was hot, hot food wasn’t hot, workers would touch their phones with gloves hands on and then touched the food with the gloves.
The staff was so rude, and hardly any of them spoke English, which is fine, as I speak a little Spanish and why should they have to speak any other language than Spanish. However, every single person from the receptionist to the bellman to the bartenders were absolutely awful. We only had one server who was nice and we kept going back to his section every day.
Spare yourself this place