Hotel Riu Palace Pacifico - Adults Only - All Inclusive

4.5 star property

Photo gallery for Hotel Riu Palace Pacifico - Adults Only - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Restaurant
Aerial view
Reception hall
Aerial view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar

Explore the area

View map
Av de los Cocoteros - Lote 2, Nuevo Vallarta, NAY, 63732
  • Nuevo Vallarta Beach
    ‪3 min drive‬
  • Playa Bucerías
    ‪4 min drive‬
  • El Tigre Golf at Paradise Village
    ‪5 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪17 min drive‬

Room options

Suite, Oceanfront (Elite Club, M)

  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

Junior Suite, Oceanfront (Elite Club, M)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, M)

9.4 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (C)

  • 31 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 4 Double Beds

Junior Suite, Connecting Rooms, Partial Ocean View (C)

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 4 Double Beds

Junior Suite, Ocean View (Elite Club, B2C-CA)

  • Sleeps 2
  • 1 King Bed

Suite, Oceanfront (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club, L)

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club, L)

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (U)

9.2 out of 10
Wonderful
(115 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Partial Ocean View (U)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Junior Suite, 2 Bedrooms (U)

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Junior Suite (U)

9.4 out of 10
Exceptional
(84 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Oceanfront (Elite Club, U)

10.0 out of 10
Exceptional
(4 reviews)
  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club, U)

8.8 out of 10
Excellent
(12 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, U)

10.0 out of 10
Exceptional
(21 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, 1 King Bed (M)

8.0 out of 10
Very good
(7 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (L)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (L)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Balcony, Sea View (E)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Junior Suite, Partial Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-CA)

  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms, Partial Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

Suite, Oceanfront (Elite Club, E)

  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms, Partial Ocean View (C)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Ocean View (B2C-CA)

  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (M)

9.2 out of 10
Wonderful
(5 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, E)

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club, E)

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

10.0 out of 10
Exceptional
(7 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (E)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Oceanfront (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite (L)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (M)

9.6 out of 10
Exceptional
(15 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (M)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms, Partial Ocean View (U)

9.6 out of 10
Exceptional
(4 reviews)
  • 33 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Junior Suite, Ocean View (Elite Club, C)

7.4 out of 10
Good
(3 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Oceanfront (Elite Club, C)

  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | C)

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (C)

9.2 out of 10
Wonderful
(41 reviews)
  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 4 Double Beds

Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 4 Double Beds

Junior Suite, Partial Ocean View (C)

9.6 out of 10
Exceptional
(34 reviews)
  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (C)

10.0 out of 10
Exceptional
(4 reviews)
  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Similar properties

About the area

Nuevo Vallarta

When you stay at Hotel Riu Palace Pacifico - Adults Only - All Inclusive in Nuevo Vallarta, you'll be on the beach, a 1-minute drive from Bay of Banderas and 5 minutes from Nuevo Vallarta Beach. .This all-inclusive property is 11.8 mi (19 km) from Cruise Ship Terminal and 14.7 mi (23.6 km) from Malecon.

What's nearby

  • Nuevo Vallarta Beach - 3 min drive - 2.7 km
  • Playa Bucerías - 4 min drive - 2.3 km
  • El Tigre Golf at Paradise Village - 5 min drive - 3.1 km
  • Vallarta Adventures - 8 min drive - 7.7 km
  • Nayar Vidanta Golf - 9 min drive - 8.4 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 20 min drive

Restaurants

  • ‪Don Rafael - ‬15 min walk
  • ‪La Botana - ‬15 min walk
  • ‪Riu Palace Piano Bar - ‬3 min walk
  • ‪Kulinarium - ‬16 min walk
  • ‪Gran Dragon - ‬11 min walk

About this property

Hotel Riu Palace Pacifico - Adults Only - All Inclusive

Adults-only beachfront property with 3 outdoor pools
Hotel Riu Palace Pacifico - Adults Only - All Inclusive offers 445 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas and include dining tables. Plasma televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. This Nuevo Vallarta property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

3 outdoor swimming pools are on site along with a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 445 guestrooms featuring minibars and plasma televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and designer toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools and a health club. Additional amenities at this Art Deco property include complimentary wireless internet access, gift shops/newsstands, and a hair salon.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Fusion restaurant Krystal, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the poolside bar or one of the 6 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 11:30 AM.

Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM. A complimentary manager's reception is offered each day.
Fusion restaurant Krystal - Onsite theme restaurant.
Asian restaurant Kyoto - Onsite theme restaurant. Open daily.
Elite Club Restaurant - Onsite fine-dining restaurant. Open daily.
Italian rest La Toscana - Onsite theme restaurant. Open daily.
Steak House - Onsite steakhouse. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Asian restaurant Kyoto
  • Elite Club Restaurant
  • Fusion restaurant Krystal
  • Italian rest La Toscana
  • Steak House

Things to do

  • 3 outdoor pools
  • Billiards/pool table
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Health club
  • Kayaking
  • Sailing
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • TV in common areas
  • Volleyball
  • Water sports equipment

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Steam room
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 8 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - December 2023
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Dryer
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Palace Pacifico
Palace Pacifico Riu
Riu Pacifico
Riu Pacifico Palace
Riu Palace Pacifico
Riu Palace Pacifico All Inclusive
Riu Palace Pacifico All Inclusive Nuevo Vallarta
Riu Palace Pacifico Nuevo Vallarta
Riu Palace Pacifico Hotel Riviera Nayarit
Riu Palace Pacifico All Inclusive All-inclusive property
Riu Pacifico Inclusive inclus
Riu Palace Pacifico All Inclusive
Riu Palace Pacifico Adults Only All Inclusive

Hotel Riu Palace Pacifico - Adults Only - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2522 out of 3587 reviews
Rating 8 - Good. 669 out of 3587 reviews
Rating 6 - Okay. 235 out of 3587 reviews
Rating 4 - Poor. 84 out of 3587 reviews
Rating 2 - Terrible. 77 out of 3587 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Liliana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and peaceful!
Stayed 4 nights in May 2025

10/10 Excellent

Matthew James William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went down for 4 nights with my girlfriend, had a great time. Super nice staff, buffet was impressive, individual restaurants were good, never a lineup, food and drink always readily available. Beach water is murky so not worth bringing snorkeling gear but they had kayaks and bodyboards to use. Small little breakers to play in. Staff had various games going on throughout the day like cornhole, beach volleyball and others. Would definitely go back again. Easy to Uber to and from the airport.
Stayed 4 nights in Apr 2025

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you the best experience
Stayed 4 nights in May 2025

8/10 Good

Fabiola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. The food was delicious and the staff super friendly. The Asian restaurant was not so good and after having dinner there, I had to go to La Peninsula because I was still hungry. Other than that, I have no complaints 😉
Stayed 3 nights in May 2025

10/10 Excellent

Joe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was closed each pool had a specific objective. The food was great. The rooms are nice and the lobby was fantastic. We really really enjoyed this particular location and overall quality of the resort.
Stayed 7 nights in May 2025

10/10 Excellent

Adabel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great place, great food and great service.
Stayed 4 nights in May 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome
Stayed 7 nights in May 2025

10/10 Excellent

Myisha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Food was amazing !!
Stayed 4 nights in Apr 2025

6/10 Okay

Lonnie G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room that we were given, was on the first floor very small opportunity to see the ocean, but you could see two abandoned properties that was partially under construction not a great view. We were told that this facility would take care of any food, allergies that definitely was not the case my wife was cross contaminated three different meals, they tell you they understand allergies they clearly do not. if you have food, allergies like we deal with this is not the place for you.!
Stayed 7 nights in May 2025

6/10 Okay

Lonnie G

Liked: Cleanliness, staff & service, property conditions & facilities
We were overlooking two abandoned properties that had started construction and stopped. Could barely see the ocean on the first floor not what we was expecting. They advertise if you have food allergies to list those we did. My wife was cross contaminated three different times ruining our meal experience not happy.!
Stayed 7 nights in May 2025

2/10 Terrible

Preston Dale

Stayed 5 nights in May 2025

8/10 Good

Farheen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here for our honeymoon and had an overall great time! The buffet and Italian restaurants were our favourite dining options and the resort was so well maintained and clean. We would have enjoyed more variety of evening entertainment - as a younger couple we weren’t very interested in the shows provided. We loved the beach massages and the beach itself was so clean. There were tons of beach chairs and lounge chairs by the pools for us to use. The pools were fun! Overall, a very relaxing, romantic experience. Thank you RIU for a wonderful honeymoon!
Stayed 6 nights in Apr 2025

10/10 Excellent

Richar

Stayed 7 nights in May 2025

8/10 Good

Randall William, North Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would be better if they had some grills in the kitchen or buffet.. The food was very good, but would be over the top if they could offer grilled fish or steaks or lamb, instead of griddle top only.
Stayed 13 nights in Apr 2025

10/10 Excellent

Desiree

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had the Best time. There was a great mix of all ages, the hotel was so clean, stuff was so nice and helpful. The food was good, the pool environment was pleasant. We will be coming back again soon .
Stayed 7 nights in May 2025

10/10 Excellent

Deborah Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was impeccably clean!! Great staff too. Only recommendation is to play background Mexican music in lobby. It was too quiet and needs a little bit more ambiance. Thanks for the great stay!
Stayed 7 nights in May 2025

8/10 Good

Francisco

Stayed 4 nights in Apr 2025

8/10 Good

Taylor, Langley

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very nice, very big, and had lots of fun activities throughout our stay. We had lots of fun and loved going to dinner in each of the restaurants. Kyoto and the italian ones were our favorites, although the spaghetti was sooooooo salty, I couldnt eat it. All in all, we loved staying here, but did have a couple other complaints about some random issues. The pools all close at 7pm, which we all thought was way too early. They even kicked us all out if we were still drinking or swimming in there at 7, which sucked. I would have loved to go swimming after dinner if i could, but that was not an option except in the ocean, which was very wavey, so I was not going to do that. Also, one night, my husband got a bit too drunk and was laying in bed and couldnt make it to dinner. So I went downstairs and ate and made up a plate to bring up for him. But one of the staff stopped me and said I was not allowed to bring it up. No idea why. So he had to suffer with the room service menu. The room service food menu is so small and the food is not very good. So it would have been nice to be able to get him some better food. This should have been allowed. Also, the cleaners came in to clean and did a great job everytime, however, 4 separate times, they would take something from the room that was used and not replace it. They took one of the housecoats the first day, then 1 of our glasses, then 1 of our towels, and then all our water and never refilled them. Really weird.
Stayed 6 nights in May 2025

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
I love everything about it. Cleanliness, attentiveness and availability.
Stayed 3 nights in May 2025

8/10 Good

Kristin Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, everything convenient. Loved the zero entrance to the 4 ft deep pool.
Stayed 7 nights in Feb 2025

10/10 Excellent

Sharon Michelle Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the minute we arrived until we left, we were treated wonderfully! Lily went the extra mile for us at check in! Thank you for everything!
Stayed 7 nights in Apr 2025

10/10 Excellent

NORMAN, Long Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little place to getaway for a few days. Dining options were perfect, and they even offered some evening entertainment in their theater area. The pools were not overcrowded with some wonderful bartenders (especially Mini Me). My only issue is the location of restrooms while at the pool area; have to walk to the spa area and go down stairs to access the restrooms - not located near the pool. Overall, enjoyable experience.
Stayed 3 nights in Apr 2025

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Danielle Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best vacation every time!
Stayed 7 nights in Apr 2025

10/10 Excellent

Darren Wade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful quiet and clean lots Of food choices
Stayed 6 nights in May 2025