Hotel Riu Palace Pacifico - Adults Only - All Inclusive

4.5 star property

Photo gallery for Hotel Riu Palace Pacifico - Adults Only - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Aerial view
9 restaurants, breakfast, lunch, dinner served; Fusion cuisine
Reception hall
Aerial view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View map
Av de los Cocoteros - Lote 2, Nuevo Nayarit, NAY, 63732
  • Place, Flamingos Golf Club
    ‪2 min drive‬
  • Place, Nuevo Vallarta Beach
    ‪3 min drive‬
  • Place, Playa Bucerías
    ‪4 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪17 min drive‬

Room options

Junior Suite, 1 King Bed (M)

8.0 out of 10
Very good
(7 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (U)

9.2 out of 10
Wonderful
(102 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (U)

9.0 out of 10
Wonderful
(135 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

9.8 out of 10
Exceptional
(12 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (M)

9.6 out of 10
Exceptional
(7 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (M)

9.6 out of 10
Exceptional
(16 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (L)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (E)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms, Partial Ocean View (U)

9.6 out of 10
Exceptional
(4 reviews)
  • 33 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Ocean View (M)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (L)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (L)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Junior Suite, Balcony, Sea View (E)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms, Partial Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

Junior Suite (B2C-CA)

  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-CA)

  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms, Partial Ocean View (C)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Ocean View (C)

10.0 out of 10
Exceptional
(5 reviews)
  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (C)

9.6 out of 10
Exceptional
(45 reviews)
  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (C)

9.2 out of 10
Wonderful
(60 reviews)
  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, U)

10.0 out of 10
Exceptional
(27 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club, U)

8.8 out of 10
Excellent
(13 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Oceanfront (Elite Club, U)

8.4 out of 10
Very good
(5 reviews)
  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Oceanfront (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, M)

9.6 out of 10
Exceptional
(4 reviews)
  • 33 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club, M)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Oceanfront (Elite Club, M)

  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

Junior Suite, Ocean View (Elite Club, E)

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club, E)

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Oceanfront (Elite Club, E)

  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club, L)

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, L)

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-CA)

  • Sleeps 2
  • 1 King Bed

Suite, Oceanfront (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, C)

7.4 out of 10
Good
(3 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club | C)

9.0 out of 10
Wonderful
(2 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Oceanfront (Elite Club, C)

  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms (U)

  • 33 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Junior Suite, 2 Bedrooms, Partial Ocean View (U)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Junior Suite, Connecting Rooms (C)

10.0 out of 10
Exceptional
(1 review)
  • 31 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 4 Double Beds

Junior Suite, Connecting Rooms, Partial Ocean View (C)

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 4 Double Beds

Junior Suite, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 4 Double Beds

Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 4 Double Beds

Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Junior Suite, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Junior Suite, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club | U)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

About the area

Nuevo Nayarit

When you stay at Hotel Riu Palace Pacifico - Adults Only - All Inclusive in Nuevo Nayarit, you'll be on the beach, a 1-minute drive from Bay of Banderas and 6 minutes from Nuevo Vallarta Beach. .This all-inclusive property is 11.6 mi (18.7 km) from Cruise Ship Terminal and 14.5 mi (23.4 km) from Malecon.

What's nearby

  • Flamingos Golf Club - 2 min drive - 2.3 km
  • Nuevo Vallarta Beach - 3 min drive - 2.7 km
  • Playa Bucerías - 4 min drive - 2.3 km
  • Nayar Vidanta Golf - 9 min drive - 8.4 km
  • Mayan Palace Nuevo Vallarta Golf Course - 9 min drive - 8.4 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 25 min drive

Restaurants

  • ‪Don Rafael - ‬17 min walk
  • ‪Riu Palace Piano Bar - ‬3 min walk
  • ‪Reflect Krystal Sky Bar - ‬2 min walk
  • ‪La Peninsula - ‬3 min walk
  • ‪La Botana - ‬16 min walk

About this property

Hotel Riu Palace Pacifico - Adults Only - All Inclusive

Adults-only beachfront property with 3 outdoor pools
Hotel Riu Palace Pacifico - Adults Only - All Inclusive offers 445 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas and include dining tables. Plasma televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. This Nuevo Nayarit property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

3 outdoor swimming pools are on site along with a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 445 guestrooms featuring minibars and plasma televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools and a health club. Additional amenities at this Art Deco property include complimentary wireless internet access, gift shops/newsstands, and a hair salon.
Enjoy Fusion cuisine at Krystal, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the poolside bar or one of the 6 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 11:30 AM.
Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM. A complimentary manager's reception is offered each day.
Krystal - This theme restaurant specializes in Fusion cuisine and serves dinner only. Reservations are required.
Kyoto - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
La Península - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
La Toscana - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Steak House - This steakhouse specializes in American cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Krystal
  • Kyoto
  • La Península
  • La Toscana
  • Steak House

Things to do

  • 3 outdoor pools
  • Billiards/pool table
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Health club
  • Kayaking
  • Sailing
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • TV in common areas
  • Volleyball
  • Water sports equipment

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Steam room
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 8 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - December 2023
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Dryer
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Palace Pacifico
Palace Pacifico Riu
Riu Pacifico
Riu Pacifico Palace
Riu Palace Pacifico
Riu Palace Pacifico All Inclusive
Riu Palace Pacifico All Inclusive Nuevo Vallarta
Riu Palace Pacifico Nuevo Vallarta
Riu Palace Pacifico Hotel Riviera Nayarit
Riu Palace Pacifico All Inclusive All-inclusive property
Riu Pacifico Inclusive inclus
Riu Palace Pacifico All Inclusive
Riu Palace Pacifico Adults Only All Inclusive

Hotel Riu Palace Pacifico - Adults Only - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2863 out of 4014 reviews
Rating 8 - Good. 724 out of 4014 reviews
Rating 6 - Okay. 253 out of 4014 reviews
Rating 4 - Poor. 92 out of 4014 reviews
Rating 2 - Terrible. 82 out of 4014 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful time...amazing staff....perfect size of property and spotless
Stayed 3 nights in Sep 2025

10/10 Excellent

Nerses

Stayed 7 nights in Sep 2025

10/10 Excellent

Jamie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property looks/feels amazing after their renovation. Staff are fantastic adding to your experience, especially Milton (activities team) and Lalo (pool bar). Beach is beautiful and great for some wave action that isn’t too crazy. Will be returning again very soon!
Stayed 7 nights in Sep 2025

10/10 Excellent

Kelly Jo Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

8/10 Good

colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My overall stay was wonderful except for one glaring problem. The pianist/singer at the lobby from 7pm to 8:30 pm was the most terrible I have ever heard. Annoying, tone deaf, noisy and most of all no talent. If he just played the piano and kept his mouth shut he might have improved. Could not stay in the lobby for a nice drink because of his terrible performance. He needs to be fired and the person who hired him also needs to be fired.
Stayed 14 nights in Sep 2025

8/10 Good

Lucian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, courteous, fun. Just wish they had better shows at the resort but otherwise fantastic
Stayed 3 nights in Sep 2025

10/10 Excellent

kelli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable! Beautiful resort, staff and stay!
Stayed 5 nights in Sep 2025

10/10 Excellent

Renee Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, cleanliness, food is amazing. They need more bathrooms close to the pools.
Stayed 7 nights in Sep 2025

10/10 Excellent

Kristine, Mesa

Stayed 3 nights in Sep 2025

10/10 Excellent

Joycetta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room faced the property to the north and they had a very loud concert that kept me awake one night.
Stayed 10 nights in Sep 2025

8/10 Good

Meraut

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, everything I’d expect from a newly renovated Riu resort. My only complaints would be that the wifi connectivity was quite poor, it kept cutting in and out and was overall a weak internet connection and did not cover across all areas of the resort. And secondly the service at the steakhouse restaurant was sub-par. There was a long wait time (2 hours) to get a table which we expected but once we finally got a table, it took another hour for our food to be served. The food also did not meet expectations. Otherwise, very happy with everything else!
Stayed 7 nights in Sep 2025

8/10 Good

Ronald, Mirannar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was great . The buffet was good but the specialty restaurants were not good . So much salt that most meals there were awful. The entertainment at night was terrible. Not up to RIU s standards. The service to stock the mini bar was terrible. We had to ask many times to restock what we used . Compared to previous 10 RIU s I have been to I would rate this one the lowest of all
Stayed 13 nights in Sep 2025

10/10 Excellent

Debbie Joan

Liked: Cleanliness, staff & service, property conditions & facilities
The pools should be much cooler. Our only complaint. Not refreshing at the temperature you keep. Too hot!
Stayed 7 nights in Sep 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The refrigerator in the room was noisy. I enjoyed the bars, and food service.
Stayed 4 nights in Sep 2025

6/10 Okay

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Steve

Liked: Staff & service, property conditions & facilities
Appearance
Stayed 6 nights in Sep 2025

10/10 Excellent

Ryan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grounds were beautiful and well kept. Service was amazing and there were many food options. Went on 2 different excursions and they were both fun and easy to navigate.
Stayed 6 nights in Sep 2025

10/10 Excellent

Siarhei

Stayed 8 nights in Sep 2025

10/10 Excellent

Taylor, Burlington

Stayed 5 nights in Sep 2025

8/10 Good

Jillian Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We saw two groups of fellow vacationers get what seemed like aggressive treatment about having music playing in the pool area. Not cool
Stayed 4 nights in Sep 2025

10/10 Excellent

Miya

Stayed 7 nights in Sep 2025

10/10 Excellent

marcus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities , staff work hard to give us the best experience possible . It’s just a shame that the hotel can’t choose the guests 😁
Stayed 14 nights in Sep 2025

10/10 Excellent

Wilfrido

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to relax.
Stayed 3 nights in Sep 2025

4/10 Poor

Christopher

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Second day someone threw up in the swim up bar. Last night being here, my lady got a veggie burger with NO mayonnaise but it ended up coming with cheese and nowhere on the menu it says that it comes with it. The waiter tried flipping it on her and get all in her face and we just decided to leave with that terrible service. His name was Rio or something like that. It was in the American Country Dining. This happened literally last night at like 10pm.
Stayed 6 nights in Sep 2025

8/10 Good

Michelle Frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely clean! That was something we noticed right away. Lots of restaurant options and buffet was delicious. There were gluten free options (although limited) there was at least 1 menu option in each restaurant. Staff were very friendly and helpful. Only thing that we found limited was bathrooms around the resort. There was 1 in lobby, 1 at the beach, and 1 at the spa/gym area. None of the restaurants had one and neither did the theatre. Overall fantastic trip and would recommend this location
Stayed 7 nights in Sep 2025