2/10 Terrible
Kevin
Travelled with family, Travelled with family and small children, Travelled with group
15 Feb 2026
Disliked: Cleanliness, amenities, property conditions & facilities
I rarely write negative reviews, but this is a warning for families: this hotel is not kid-friendly and is very poorly managed.
We stayed as a family of six—two adults and four children under nine, including five-year-old twins. We booked two adjoining rooms well in advance and were instead placed on opposite sides of the hotel. It took two days of repeated requests to be moved closer together.
Our final night was a disaster. A wedding with extremely loud music was held directly across from our rooms. The hotel refused to intervene or offer any solution. Our young children were exhausted and cried themselves to sleep. The only response we received was, “It will stop by 11 PM.” No apology. No alternative rooms. We were told the hotel was “full,” which reflects terrible planning and management.
We ended up sitting in the lobby late at night with our children, waiting for the noise to end. The attached photo shows my son while we waited. That should never happen on a family vacation.
The hotel also appeared severely understaffed, with slow, inattentive service throughout our stay.
Adding to the frustration, Expedia offered no meaningful support when we raised these issues. We will not be using Expedia again for future travel.
I would not recommend this hotel to families—or anyone expecting basic organization or care.
Kevin
Stayed 7 nights in Feb 2026
