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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property

Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

4 outdoor pools, free pool cabanas, pool loungers
Ruby Suite | View from room
Breakfast, lunch, dinner served; international cuisine
Amber Room
Private beach, white sand

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • On private beach
  • Hot tub
  • Laundry

Explore the area

View map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪5 min walk‬
  • Place, Puerto Morelos Beach
    ‪14 min drive‬
  • Place, Puerto Morelos Town Square
    ‪23 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬

Room options

View all photos for Double Room Standard with Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Double Room Standard with Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • 43 sq m
  • Sea view
  • Sleeps 4

View all photos for Family Room -5 guests- Superior with Side Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Family Room -5 guests- Superior with Side Sea View

  • 50 sq m
  • Partial sea view
  • Sleeps 5

View all photos for Room Superior with Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Room Superior with Sea View

  • 54 sq m
  • Sea view
  • Sleeps 2

View all photos for Room Premium with Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Room Premium with Sea View

  • 56 sq m
  • Sea view
  • Sleeps 2

View all photos for Agatha King

Agatha King

Agatha King

8.8 out of 10
Excellent
(124 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Amber Room

View from room

Amber Room

9.6 out of 10
Exceptional
(34 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen

Agatha Queen

8.6 out of 10
Excellent
(159 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Sapphire Room

Sapphire Room

Sapphire Room

8.0 out of 10
Very good
(59 reviews)
  • 50 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

9.0 out of 10
Wonderful
(9 reviews)
  • 75 sq m
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Bunk Bed

View all photos for Ruby Suite

Ruby Suite

Ruby Suite

9.8 out of 10
Exceptional
(20 reviews)
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Amber 2 Queen beds

View from room

Amber 2 Queen beds

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

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About the area

Puerto Morelos

With a stay at Sensira Resort & Spa Riviera Maya – All Inclusive in Puerto Morelos, you'll be within a 15-minute drive of Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. .This all-inclusive hotel is 8.5 mi (13.7 km) from Moon Palace Golf Club and 17.1 mi (27.5 km) from Iberostar Cancun Golf Course.

What's nearby

  • Arrecife de Puerto Morelos National Park - 5 min walk - 0.4 km
  • Puerto Morelos Beach - 14 min drive - 6.1 km
  • Moon Palace Golf Club - 20 min drive - 16.2 km
  • Ojo de Agua Beach - 21 min drive - 8.9 km
  • Puerto Morelos Town Square - 23 min drive - 9.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Preferred Club Bar - ‬7 min drive
  • ‪Le Chique - ‬7 min drive
  • ‪Salted Rim - ‬6 min drive
  • ‪Frank & Lola's Italian Trattoria - ‬6 min drive
  • ‪Spoon - ‬7 min drive

About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

Luxury hotel on the beach, with 4 outdoor pools
Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Espresso makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, an outdoor tennis court, and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 359 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Your pillowtop bed comes with premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 4 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
For lunch or dinner, stop by La Pergola, a restaurant that specializes in international cuisine. You can also grab snacks at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Puerto Morelos? This hotel has 6771 square feet (629 square meters) of space consisting of a conference center and 3 meeting rooms. Free self parking is available onsite.
La Pergola - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Galerie Des Sens - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Finca de Ana - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Rodeo Grill - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Tentazione - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Galerie Des Sens
  • La Finca de Ana
  • La Pergola
  • La Tentazione
  • Rodeo Grill

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Foosball table
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Hot tub
  • Mini golf
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Rock climbing
  • Shopping
  • Table tennis
  • TV in common areas
  • Waterslide
  • Yoga classes
  • Ziplining

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (6,771 square foot of space)

Outdoors

  • Free pool cabanas
  • On a private beach
  • Pool loungers

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Built in 2020
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.66 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1149 out of 2139 reviews
Rating 8 - Good. 504 out of 2139 reviews
Rating 6 - Okay. 229 out of 2139 reviews
Rating 4 - Poor. 127 out of 2139 reviews
Rating 2 - Terrible. 130 out of 2139 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Michelle

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Skip it unless u want to eat the same thing 3 times a day for your entire stay.
Stayed 8 nights in Aug 2025

6/10 Okay

Peter

Travelled with family
Liked: Cleanliness, amenities
Very clean , bed comfort , internet access and friendly staff Don’t like rooms showers , old fashioned rooms, no kettle at the room and lobby bar staff overwhelmed make their response delayed and little attitude
Lobby sealing mold
Shower head you can not control it
Stayed 6 nights in Aug 2025

10/10 Excellent

Mamadou, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

2/10 Terrible

Angelica Maria Rodriguez

Stayed 10 nights in Aug 2025

10/10 Excellent

cherry ann tio ilang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had amazing stay at sensira The hotel staff wspecially in the dining area went above and beyond to take care of us A special shout out to Hever Orego and kavinci in the breakfast area the warm hospitality attention to detail geinuinely kindness made every morning such a pleasure expirience They truly made us feel welcome and valued guest . we will surely come back bec of the people that made the stay feels like home when far away fr home Thank you sensira hotel it was great trip far fr chaos, I used to stay hawaii is the best places i kept coming back bec it refreshes me but now its cancun and staying in sensira is one of the best thing. will surely kept coming back
Stayed 3 nights in Aug 2025

10/10 Excellent

Janine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the resort , very clean and the staff was great. The drinks were ok! The food was flavorful but need a lil more options.
Stayed 4 nights in Aug 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect destination for a family holiday! The staff is amazing and the kids loved the various activities.
Stayed 6 nights in Aug 2025

6/10 Okay

Johanna

Liked: Staff & service
The commute to get to the property was terrible. They need better roads. It feels like a tire is going to pop with how bumpy the streets are. The beach was so dirty. Brown stinky water. You cant get into that water at all. Just walking around the oremises anywhere that smell follows you.
Stayed 3 nights in Jul 2025

6/10 Okay

Alyssa

Liked: Cleanliness
Disliked: Staff & service
It’s incredibly average. Not amazing, not bad - just okay. Good for kids
Stayed 3 nights in Aug 2025

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll admit, I was a little hesitant at first- we were staying for many days with only a couple of excursions planned, meaning much of our time would be spent at the hotel. We were warmly greeted with refreshing, great-smelling towels to freshen up after our travels. Check-in was quick and easy, and we were able to enjoy the buffet right away after a long day of travel. The buffet staff were also outstanding.Our server Mario was consistently kind and attentive. We also received excellent service from Diego, Celia, Eva, (such kind, smily ladies) and Ever all of whom made each visit feel warm and welcoming every time. The cooks who made the burgers, eggs, seafood were extraordinary as well However, I do want to note one concerning experience. One morning, while Diego was serving us, a man in a white shirt named Carlos (who I assume was a supervisor) began speaking to him in a loud/upset voice and using animated hand gestures. It appeared as though he was disciplining him right there in front of guests. It was uncomfortable to witness, especially so early in the morning and to hard working people. It left my family and me questioning how much respect the staff receive from management As someone with a background in business administration and a Master of Science in Clinical Mental Health I can confidently say this is NOT the way to treat, manage or motivate staff. I deeply value kindness, respect, and the fair treatment of people.I prefer to support businesses w same values.
Stayed 8 nights in Jul 2025

4/10 Poor

Maria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were really nice and attentive, my kids and I enjoyed our stay. Thank you.
Stayed 7 nights in Aug 2025

8/10 Good

DeOndray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay at the resort. Everything that I desired was right at my finger tips. The butlers assigned were very attentive to every request that I had, and ensured that I didn’t need anything else. My room (The Ruby Suite) was absolutely perfect! The view of the Caribbean Sea was THE ABSOLUTE BEST…especially from the whirlpool tub!!! The pool area was really amazing with great views of the beach. The staff at the hotel was pretty decent overall. And the food was pretty decent as well.
Stayed 3 nights in Jul 2025

10/10 Excellent

Andrew McIntyre

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all-inclusive resort for families! 1. Location and Transport - About 20-30 mins from airport. Resort did not have a shuttle, so I'd suggest pre-booking transportation to hotel as the taxi services at the airport will rip you off. 2. Check in - Quick. Front desk was helpful/accommodating. Room wasn't ready when we arrived but we just got a drink from the lobby bar while we waited. Diego took good care of our luggage (and us the whole visit!). 3. Rooms - Spacious, clean and had a wonderful view of the ocean and the pools. We were in a room on the bridge. Mini fridged stocked. 4. Activities- Plenty for kids to do including trampoline park, foos ball, movie theatre (with AC) as well as the multiple pools. Waterpark was a hit for the first few days with our kids and then they enjoyed swimming in the other pools. Kids also enjoyed tennis and mini-golf. The zip line was being fixed while we were there so we didn't get a chance to try that. There were poolside and beachside activities throughout the day. 5. Food - Buffet was great. Plenty of choices. The Mexican and steak restaurants were our favourite of the three restaurants on site. My wife and I tried the French restaurant (adults only). It was good. Not my favourite but my wife enjoyed. Poolside snacks were what they are at most resorts - fried and delicious! 6. Excursions - Gaby and Roberto were helpful in booking our Chichen Itza + cenote excursion. Highly recommend! We also booked a free Playa del Carmen day trip.
Stayed 7 nights in Jul 2025

6/10 Okay

Elena

Stayed 6 nights in Aug 2025

10/10 Excellent

Cynthia Townsend-

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a family vacation! So many great things to do right on the resort ! Zip lining , put put golf , movies for the kids! Loved it !!!!
Stayed 4 nights in Jul 2025

6/10 Okay

eddy, miami

Travelled with family
Disliked: Cleanliness, amenities
Overall, our stay at Sensira Resort was not terrible, but it certainly fell short of expectations. The access roads to the hotel were in poor condition, and most of the staff were not welcoming, with a few outstanding exceptions: Erick at the front desk, Ana and another Cuban lady, a short woman in the buffet, and the young man from housekeeping — all of whom went above and beyond. Dining was extremely slow — we waited over an hour for food, and once even left the steakhouse without eating. My son has a gluten allergy, and despite informing the restaurant and requesting assistance, no one followed up or offered support. I ended up preparing his meals in the room. Children’s activities were very limited, especially disappointing given that the beach was in poor condition and unusable. The resort has potential but must improve its customer service, food service efficiency, and accommodation for dietary needs. I would not repeat the experience, nor would I recommend it. If you still have time, change your reservation.
Stayed 6 nights in Jul 2025

10/10 Excellent

Chiffon Joanne, Bronx

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our recent stay at the resort was exceptional. The property was impeccably maintained, creating a serene atmosphere. The staff provided attentive and personalized service, including remembering our beverage preferences. The culinary offerings were outstanding, and the resort provided a wide array of activities. We anticipate returning in the future.
Stayed 5 nights in Aug 2025

10/10 Excellent

Florentino Aspillaga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great variety of food and restaurants options. Five pools, amazing and clean, very kids friendly hotel, always something to do, from movie theater to trampoline, kids clubs. Also friendly and helpful employees. The only downsize was the beach with seaweed wasn’t possible to enjoyed but still there was plenty of space in the pool and many other amenities.
Stayed 6 nights in Aug 2025

10/10 Excellent

Brittany

Travelled with family and small children
Excellent service. It was a wonderful experience for our family!
Stayed 5 nights in Aug 2025

10/10 Excellent

Mourad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort has everything the families needs excellent facility..
Stayed 6 nights in Jul 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience and my family loved it.
Stayed 5 nights in Jul 2025

8/10 Good

Sarah

Stayed 7 nights in Jul 2025

8/10 Good

suleika

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
El staff es excelente, muy limpio el hotel pero la carretera que da acceso está en pésimas condiciones
Stayed 4 nights in Jul 2025

6/10 Okay

Analaura

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
The buffet had minimal food and it was always the same thing. There was hardly any servers near the pool and in the bar area near the pool you had to literally call the servers to provide you with a drink. The entertainment was minimal and food selections were limited. I disliked that even though we paid for an all inclusive if I wanted to have food brought to my room I would get charged $10 and it would take 45 mins for us to get our food. We were not allowed to bring food from the restaurants to our rooms and various workers had attitudes.
Stayed 6 nights in Jul 2025