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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property

Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

4 outdoor pools, free pool cabanas, pool loungers
Ruby Suite | View from room
Private beach, white sand
Breakfast, lunch, dinner served; international cuisine
Amber Room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • On private beach
  • Hot tub
  • Spa

Explore the area

Map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪7 min drive‬
  • Puerto Morelos Beach
    ‪14 min drive‬
  • Puerto Morelos Town Square
    ‪17 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Ruby Suite

Ruby Suite

Ruby Suite

9.8 out of 10
Exceptional
(19 reviews)
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

9.2 out of 10
Wonderful
(7 reviews)
  • 75 sq m
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Bunk Bed

View all photos for Agatha King

Agatha King

Agatha King

8.8 out of 10
Excellent
(116 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen

Agatha Queen

8.4 out of 10
Very good
(150 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Amber 2 Queen beds

View from room

Amber 2 Queen beds

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Amber Room

View from room

Amber Room

9.6 out of 10
Exceptional
(31 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire Room

Sapphire Room

Sapphire Room

8.0 out of 10
Very good
(52 reviews)
  • 50 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

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About the area

Puerto Morelos

With a stay at Sensira Resort & Spa Riviera Maya – All Inclusive in Puerto Morelos, you'll be within a 15-minute drive of Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. .This all-inclusive hotel is 8.5 mi (13.7 km) from Moon Palace Golf Club and 17.5 mi (28.1 km) from Delfines Beach.

What's nearby

  • Arrecife de Puerto Morelos National Park - 5 min walk - 0.4 km
  • Petempich Bay - 7 min drive - 2.8 km
  • Puerto Morelos Beach - 14 min drive - 6.4 km
  • Ojo de Agua Beach - 17 min drive - 9.2 km
  • Puerto Morelos Town Square - 17 min drive - 9.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Sensai - ‬16 min drive
  • ‪Casa del Mar - ‬16 min drive
  • ‪Preferred Club Bar - ‬7 min drive
  • ‪Coco Café - ‬19 min drive
  • ‪Desires Music And Sports Bar - ‬19 min drive

About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

Luxury hotel on the beach, with 4 outdoor pools
Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Espresso makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, an outdoor tennis court, and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 359 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Your pillowtop bed comes with premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 4 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

For lunch or dinner, stop by La Pergola, a restaurant that specializes in international cuisine. You can also grab snacks at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar.

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Puerto Morelos? This hotel has 6771 square feet (629 square meters) of space consisting of a conference center and 3 meeting rooms. Free self parking is available onsite.
La Pergola - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Galerie Des Sens - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Finca de Ana - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Rodeo Grill - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Tentazione - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Galerie Des Sens
  • La Finca de Ana
  • La Pergola
  • La Tentazione
  • Rodeo Grill

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (6,771 square foot of space)

Outdoors

  • Free pool cabanas
  • On a private beach
  • Pool loungers

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Built in 2020
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.57 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1068 out of 1975 reviews
Rating 8 - Good. 457 out of 1975 reviews
Rating 6 - Okay. 203 out of 1975 reviews
Rating 4 - Poor. 119 out of 1975 reviews
Rating 2 - Terrible. 128 out of 1975 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rashpal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing’s perfect
Stayed 3 nights in Mar 2025

10/10 Excellent

Raymund

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sensira is highly recommended. The staff were friendly and punctual. The location was beautiful. If you want to simply relax, this all inclusive resort can help you do so. We basically stayed all day until sunset in one of the cabanas (though they are first-come-first-serve). The French restaurant on the second level, Galerie Des Sens, was a highlight. We'll be back.
Stayed 4 nights in Mar 2025

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort, especially for families with young kids. Food was good at the buffet and the restaurants. The beach has nice sand but did have lots of seaweed at shoreline; could find sandy spots not far into the water though.
Stayed 8 nights in Mar 2025

10/10 Excellent

Rodrigo

Stayed 6 nights in Mar 2025

10/10 Excellent

Jinod krishnan

Travelled with family, Travelled with family and small children
Liked: Cleanliness
The time we spent in sensira was really great, the property is nicely maintained and staffs are kind. I will definitely recommend this place to my friends
Stayed 5 nights in Mar 2025

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Variety of food options
Stayed 6 nights in Mar 2025

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Leonid

Stayed 6 nights in Mar 2025

8/10 Good

Suzanne Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Our family stayed for a week mid March and we had an amazing stay. The resort is designed for family fun.funprogrammes
Stayed 7 nights in Mar 2025

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

8/10 Good

Gonzalo, S7nrise

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I will start with the bad: AIR CONDITIONING IN RESTAURANTS AND THROUGHOUT THE HOTEL DOES NOT WORK, we sweated every meal, really uncomfortable. A/C in room is fixed at a pre-set temperature, really annoying. Road to get to property very unsafe, dangerous and could damage a low car. We found the strainer in our shower uncovered so room smelled like sewage. Water came out of the shower al the way into the closet covering the way into the toilet, my baby slipped. Call for someone to mop and no one answered, had to come down to front desk to request and they never came, they brought towels instead. Even though is all inclusive, they charge extra for room service, never saw that one before. Apparently everyone is new, no one knew stuff because they had been there for 2 days only, seems like a made up excuse to not help guests. Bartenders, front desk personnel and waiters lack service training or are very discouraged, service is below average for Cancun. You have to wake up before 6 am to separate your beach chairs or you will not have one for the day. The good: Hotel is beautiful and has very nice amenities like a zip line and a kids jumping area, splash pad & they have a baby care club too. Michael Jackson’s show was really impressive Food and beverages are of good quality, the Mexican restaurant was DELICIOUS. Rooms are ample and well decorated They don’t do reservations for dinning which I find great because last thing I wanna do is get out of the pool to make one.
Stayed 3 nights in Mar 2025

2/10 Terrible

Carly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very disappointed with our stay. The staff was kind and hard working but there was a lot left to be desired. The food was a big problem. Bugs on the food in the buffet, obvious left overs being served, messy dinning area. The seat saving was on another level in the pool area. People saving every chair with no one actually using them leaving the people at the pool or beach left without a chair. Rude and inconsiderate guests leaving trash every where. The beach area was filthy and smelly. Why is it $5 to use an old kayak? The grill restaurant is very disorganized. I beg of you to please take reservations, and not have guests just standing there in a line all night. We waited a very long time and then got the wrong food and were rushed out for the next group. This was not a relaxing experience for me and my family. The entertainment crew, mini golf and the drinks/ coffee were the highlights. I would not come back, no thank you.
Stayed 7 nights in Dec 2024

8/10 Good

Lei

Liked: Cleanliness, staff & service
Good
Stayed 3 nights in Mar 2025

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish the dining & bar options were open a bit later than 10pm. Or Have A Place were you can get food all the time.. I also didn’t like that the food down by the kids area were cold ( please invest in heating lamps) They also need more entertainment at the resort ( for the live shows ) other then that everything was fine.
Stayed 3 nights in Mar 2025

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Alireza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the butler service provided by Cristian and Joao. They took the decision-making out of when and where to have dinners every night so we could fully relax. They also facilitated scheduling spa services, luggage pickup, and helped with getting our mini-bar restocked with more water bottles and drinks. We enjoyed the included Bali beds by the pool/beach and service was wonderful throughout.
Stayed 7 nights in Mar 2025

6/10 Okay

Saurabh

Travelled with family
Liked: Cleanliness
The food options were limited and very subpar. The customer service/housekeeping need to pay more attention to detail. e.g. Didnt top up mini fridge/water in room, buffet service required repeated requests for coffee etc.
Stayed 5 nights in Mar 2025

8/10 Good

Michelle Raeanne

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
The mechanical bull,basketball court and tennis courts were not available. The entertainment was lacking as well. Great spot for families with little kids!
Stayed 6 nights in Mar 2025

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
A great property for families. I’m not sure i agree with architecture of the bridges over the pool, this made staying the sun a challenge. I highly recommend they invest in heating the pools, they are very chilly.
Stayed 5 nights in Mar 2025

10/10 Excellent

phil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this place! Didn't expect much of the food but everything was delicious. Food and rooms as nice as places double the cost. Staff as professional as Ritz Carlton. Our 3 year old loved all the kids programs and playground. HIGHLY recommend!
Stayed 4 nights in Mar 2025

10/10 Excellent

Ayal

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I can’t give bad reviews for good hotel with kids , was my mistake choosing that hotel , for couple with kids is perfect, but if you want to relax on the pool ,that is not the place .
Stayed 3 nights in Mar 2025

10/10 Excellent

Uyen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the perfect stay for Spring Break with the kids!! Staff is super friendly and accommodating. Food was great, and wonderful amenities for adults and kids!
Stayed 3 nights in Mar 2025

4/10 Poor

Kimberley Norma Esmeralda

Travelled with family, Travelled with family and small children
Disliked: Amenities
The customer service is good, but I have concerns about the lack of seating areas for the beach and pool areas and the lack of sanitation at the kids play places. The beach was littered with seaweed and there were plenty sting rays within shallow areas close to shore which made going in the water undesirable. The food buffet stands should be monitored because I’ve witnessed kids putting their hands directly in foods. Also, the food selections were poor and never hot or warm. The kids movie had so many technical problems. The furniture within the kids place at the trampoline had wobbly tables. The elevator buttons were always filthy and the trash within the hallway on my floor was never thrown out during my entire stay. I had a safety concern with the door to the hotel room where it wouldn’t slam shut. Sensira has potential, but it is not one of the best. It lacks within so many areas.
Stayed 4 nights in Mar 2025

2/10 Terrible

Stephanie Marie

Disliked: Cleanliness, staff & service
Stayed 5 nights in Mar 2025