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Macrossan House

4.0 star property

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Apartment, 1 Bedroom, Mobility Accessible | Balcony
Apartment, 1 Bedroom (Ground Floor) | Balcony
Outdoor pool, a heated pool, open 8:00 AM to 8:00 PM, pool loungers
In-room safe, iron/ironing board, free WiFi, bed sheets
2 Bedroom Dual Key Apartment | Private kitchen

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Kitchen
  • Dryer
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
19 Macrossan Street, Port Douglas, QLD, 4877
  • Place, Macrossan Street
    ‪1 min walk‬
  • Place, Sugar Wharf
    ‪5 min walk‬
  • Place, Four Mile Beach
    ‪9 min walk‬

Room options

View all photos for Apartment, 1 Bedroom, Mobility Accessible

Apartment, 1 Bedroom, Mobility Accessible

Apartment, 1 Bedroom, Mobility Accessible

  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 1 Bedroom

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Apartment, 1 Bedroom

  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Port Douglas

With a stay at Macrossan House, you'll be centrally located in Port Douglas, steps from Macrossan Street and within a 5-minute walk of Anzac Park. .This apartment is 0.2 mi (0.3 km) from Rex Smeal Park and 0.3 mi (0.4 km) from St Mary's by the Sea Chapel.
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What's nearby

  • Macrossan Street - 1 min walk - 0.0 km
  • Port Village Shopping Centre - 1 min walk - 0.0 km
  • St Mary's by the Sea Chapel - 3 min walk - 0.3 km
  • Sugar Wharf - 5 min walk - 0.4 km
  • Four Mile Beach - 9 min walk - 0.8 km

Getting around

  • Cairns Intl. Airport (CNS) - 67 min drive

Restaurants

  • ‪Rattle n' Hum - ‬2 min walk
  • ‪Jungle Fowl - ‬4 min walk
  • ‪Origin Espresso - ‬3 min walk
  • ‪Cafe Fresq - ‬2 min walk
  • ‪N17 burger co - ‬1 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Macrossan House

Apartment with free parking, steps from Macrossan Street
Macrossan House offers 16 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and safes. Rooms open to balconies. Accommodations offer separate sitting areas and include dining tables. Accommodations at this 4-star apartment have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Port Douglas apartment provides complimentary wireless Internet access. 40-inch LCD televisions come with satellite channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered weekly and in-room massages can be requested.

Recreational amenities at the apartment include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 16 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Rooms have private balconies. 40-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and separate sitting areas, and housekeeping is provided weekly.
Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. Additional amenities at this apartment include complimentary wireless internet access, tour/ticket assistance, and a picnic area. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Featured amenities include limo/town car service, express check-in, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Property amenities

Beach

  • White sand beach nearby
  • Beach loungers
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • Fenced pool
  • Heated pool
  • In-room massages
  • Outdoor pool
  • Pool gate
  • Pool loungers

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Limo/town car service
  • Car hire
  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Toaster

Dining

  • Dining table

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Living spaces

  • Dining table
  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 40-inch LCD TV with satellite channels
  • DVD player

Outdoor areas

  • Balcony
  • Barbecue grill
  • Outdoor furniture
  • Picnic area
  • Terrace

Laundry

  • Dryer
  • Laundry facilities

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • Handrails in hallways
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • No lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Iron/ironing board
  • Limited-hour front desk
  • Local maps
  • Luggage storage
  • Safe
  • Tour and ticket assistance
  • Weekly housekeeping

Location highlights

  • In a village
  • In an entertainment district
  • In the city centre
  • Near the bay

Things to do

  • Designer stores
  • Heated pool
  • Shopping centre
  • Bicycle rentals nearby
  • Ecotours nearby
  • Fishing nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Kayaking nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Segway rentals/tours nearby
  • Snorkelling nearby
  • Surfing/bodyboarding nearby
  • Whale watching nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 16 units
  • 3 floors
  • Access via exterior corridors
  • Connecting units available
  • Property does not allow children

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal, airport, and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8 AM - 5:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children 7 and younger are not allowed at this property; All guests older than 7 are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: AUD 46 per person
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Children 7 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Macrossan House Holiday
Macrossan House Holiday Apartments
Macrossan House Holiday Apartments Port Douglas
Macrossan House Holiday Port Douglas
Macrossan House Apartment Port Douglas
Macrossan House Apartment
Macrossan House Port Douglas
Macrossan House
Macrossan House Apartment
Macrossan House Port Douglas
Macrossan House Apartment Port Douglas

Macrossan House Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 272 out of 369 reviews
Rating 8 - Good. 83 out of 369 reviews
Rating 6 - Okay. 5 out of 369 reviews
Rating 4 - Poor. 7 out of 369 reviews
Rating 2 - Terrible. 2 out of 369 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean. Staff very friendly and helpful. Macrossan House was right in the main street - easy access to everything. Walk to both beaches, walk to marina and cruises. Absolutely wonderful and beautiful place to stay. Would highly recommend and would definitely book again!
Stayed 7 nights in Sep 2025

4/10 Poor

Lynne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The accommodation is well situated in the centre of town, close to shops, the marina and Four Mile Beach. The room is a decent size, with a screened-off bedroom, and a balcony. The self catering facilities consist of fridge-freezer, microwave and a hot plate. The low marking is entirely due to the claimed accessibility, and the arrogance of the owners when we pointed out its shortcomings. As I am a wheelchair user, we chose to stay here because we were attracted by the claims to be accessible-friendly, with “accessible parking”, “accessible reception” and “accessible room”. We asked for a ground floor room. The room is adapted. I would not, however, call it accessible. The parking is underground, with no elevator and a very steep slope up to the ground level. The reception is up yet another, similar slope (and from my chair I was unable to see the reception staff unless they were standing up). The room is on this level, but everything else - swimming pool, barbecue patio, laundry facilities - is downstairs, with absolutely no access for a wheelchair user. The downstairs area itself is not disabled friendly - access to the sunbeds being via a stepping stone over part of the pool, and the sunbeds being on a raised platform. The owner was quite dismissive of the idea that a residence boasting of its access should property ensure that the disabled person has access to all (or at least most) of the facilities, and not just the room.
Stayed 10 nights in Sep 2025

10/10 Excellent

Karen

Liked: Cleanliness, room comfort
We had a great experience staying at Macossan House, it was in a great location the facility was modern, comfortable and clean. Would recommend as a great place to stay in Port Douglas.
Stayed 6 nights in Sep 2025

8/10 Good

CHERYL

Liked: Cleanliness, room comfort
GREAT LOCATION VERY HELPFUL MANAGERS.
Stayed 7 nights in Aug 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, room comfort

Great location

We really enjoyed staying here! The apartment was spacious and comfortable. The location was great - right in the center of town but only a short walk to the beach. And even though it was in the center of town, it was very quiet! Gary and Jo were great and we appreciated the airport pickup and drop off. We were also able to do laundry on the property.
Stayed 8 nights in Aug 2025

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, well maintained. Very quiet for being in the centre of town. Friendly and very helpful owners. Would recommend staying there.
Stayed 8 nights in Aug 2025

10/10 Excellent

Phillipa

Liked: Cleanliness
Good parking Central Quiet
Stayed 6 nights in Aug 2025

10/10 Excellent

Debbie Jane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very central but very quiet as well
Stayed 10 nights in Jul 2025

2/10 Terrible

Colin

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
This was a comfortable place to stay, well located with very friendly staff
Stayed 0 nights in Jul 2025

8/10 Good

Bradley Wayne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great to stay as it is right in the centre of town and easy to get around.
Stayed 7 nights in Jun 2025

10/10 Excellent

Andreana

Stayed 4 nights in Mar 2025

10/10 Excellent

Elizabeth, Portland

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Gary and Jo were super helpful with dinner ideas and things to do in the area, both really nice people. Room was clean, well stocked, a nice size and the location was walkable to shops and restaurants as well as the beach and pier. Parking was available and convenient and our place was super private and quiet. Highly recommend!
Stayed 5 nights in May 2025

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
The apartment is a good size and great location if you want to be in town. It was a 10 minute walk to 4 mile beach which is lovely. Jo was very helpful with suggestions and let us check out late.
Stayed 3 nights in Mar 2025

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities
A lovely aparthotel run by a lovely couple who recommended local restaurants and was able to book excursions for me. I would absolutely return to the Macrossan if staying in Port Douglas again.
Stayed 4 nights in Nov 2024

8/10 Good

Pauline

Liked: Cleanliness, property conditions & facilities
Very central to everything
Stayed 4 nights in Feb 2025

10/10 Excellent

Danni

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Ellen

Liked: Cleanliness, amenities, property conditions & facilities
Great position on the main street, so close to shops and eateries. Well maintained and comfortable rooms. Lovely owners who were very helpful. Would happily stay again.
Stayed 5 nights in Nov 2024

10/10 Excellent

christine

Liked: Cleanliness, room comfort
The roomy apartment was in the heart of town. Easy walk to the marina and park and beautiful Cliff trail. Good AC and comfy bed. Below garage parking.
Stayed 3 nights in Nov 2024

8/10 Good

Mary Ann

Liked: Cleanliness, amenities
Was in a great position nice room we were there for 7 nights would have been good to get fresh towels during stay
Stayed 7 nights in Oct 2024

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Owners were charming and very helpful. They arranged airport transfers for us and provided recommendations for excursions.
Stayed 4 nights in Oct 2024

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
So close to everything being on the main street, but still so quiet.
Stayed 8 nights in Oct 2024

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed here a few times and it is a great location with access to everything you need with it's central location
Stayed 7 nights in Oct 2024

8/10 Good

Du Thanh

Liked: Cleanliness
Stayed 4 nights in Oct 2024

10/10 Excellent

Denise

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was so central to all the amenities. The apartment was very clean comfortable and had everything you would need.
Stayed 5 nights in Sep 2024

8/10 Good

Reginald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very central and underground parking
Stayed 5 nights in Aug 2024