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Fairmont Mayakoba Riviera Maya - All Inclusive

5.0 star property

Photo gallery for Fairmont Mayakoba Riviera Maya - All Inclusive

On the beach, white sand, sun-loungers, beach umbrellas
Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View | Balcony view
Beach Area Casita, Room, 2 Queen Beds, Canal View
View from room
3 bars/lounges, 2 beach bars, swim-up bar, poolside bar

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

View map
Carretera Fed.Cancún- Playa del Carmen, KM 298, Solidaridad, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪6 min walk‬
  • Place, Gran Coyote Golf
    ‪3 min drive‬
  • Place, Tres Rios Ecopark
    ‪7 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

View all photos for Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

Premium bedding, Select Comfort beds, in-room safe, desk

Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

  • 41 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Family Room, Connecting Rooms (Garden)

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Fairmont, Room, 1 King Bed, Non Smoking, Garden View

Premium bedding, Select Comfort beds, in-room safe, desk

Fairmont, Room, 1 King Bed, Non Smoking, Garden View

10.0 out of 10
Exceptional
(3 reviews)
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Non Smoking, Garden View

Premium bedding, Select Comfort beds, in-room safe, desk

Fairmont, Room, 2 Queen Beds, Non Smoking, Garden View

10.0 out of 10
Exceptional
(6 reviews)
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita, Deluxe Room, 1 King Bed, Non Smoking, Garden View

Casita, Deluxe Room, 1 King Bed, Non Smoking, Garden View

Casita, Deluxe Room, 1 King Bed, Non Smoking, Garden View

9.0 out of 10
Wonderful
(2 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

Family Room, Connecting Rooms (Lagoon)

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Casita, Deluxe Room, 2 Queen Beds, Non Smoking, Garden View

Casita, Deluxe Room, 2 Queen Beds, Non Smoking, Garden View

Casita, Deluxe Room, 2 Queen Beds, Non Smoking, Garden View

10.0 out of 10
Exceptional
(3 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita Signature, Room, 1 King Bed, Non Smoking, Canal View

Casita Signature, Room, 1 King Bed, Non Smoking, Canal View

Casita Signature, Room, 1 King Bed, Non Smoking, Canal View

9.6 out of 10
Exceptional
(5 reviews)
  • 45 sq m
  • Canal view
  • Sleeps 2
  • 1 King Bed

View all photos for Casita Signature, Room, 2 Queen Beds, Non Smoking, Canal View

Premium bedding, Select Comfort beds, in-room safe, desk

Casita Signature, Room, 2 Queen Beds, Non Smoking, Canal View

9.2 out of 10
Wonderful
(7 reviews)
  • 45 sq m
  • Canal view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View

Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View | Exterior

Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View

  • 85 sq m
  • 1 bedroom
  • Canal view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Casita, Signature Suite, 2 Queen Beds, Non Smoking, Canal View

Premium bedding, Select Comfort beds, in-room safe, desk

Casita, Signature Suite, 2 Queen Beds, Non Smoking, Canal View

10.0 out of 10
Exceptional
(1 review)
  • 85 sq m
  • Canal view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Fairmont, Room, 1 King Bed, Non Smoking, Resort View

Premium bedding, Select Comfort beds, in-room safe, desk

Fairmont, Room, 1 King Bed, Non Smoking, Resort View

8.0 out of 10
Very good
(2 reviews)
  • 41 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Premium Suite, 1 King Bed, Non Smoking, Beachfront

  • 100 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Private Pool, Canal View (Bambu)

Premium bedding, Select Comfort beds, in-room safe, desk

Suite, 1 King Bed, Private Pool, Canal View (Bambu)

  • 172 sq m
  • 1 bedroom
  • Canal view
  • Sleeps 4
  • 1 King Bed

View all photos for Beach Area Casita, Suite, 1 King Bed with Sofa bed, Canal View

Premium bedding, Select Comfort beds, in-room safe, desk

Beach Area Casita, Suite, 1 King Bed with Sofa bed, Canal View

  • 103 sq m
  • 1 bedroom
  • Canal view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Beach Area Casita, Room, 2 Queen Beds, Canal View

Beach Area Casita, Room, 2 Queen Beds, Canal View

Beach Area Casita, Room, 2 Queen Beds, Canal View

  • 47 sq m
  • Canal view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Beach Area Casita, Room, 1 King Bed, Canal View

Beach Area Casita, Room, 1 King Bed, Canal View

Beach Area Casita, Room, 1 King Bed, Canal View

  • 43 sq m
  • Canal view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, Multiple Beds, Private Pool, Ocean View (El Camaleon)

Presidential Suite, Multiple Beds, Private Pool, Ocean View (El Camaleon) | View from room

Presidential Suite, Multiple Beds, Private Pool, Ocean View (El Camaleon)

  • 205 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Private Pool, Canal View (La Tortuga)

Suite, 1 King Bed, Private Pool, Canal View (La Tortuga)

Suite, 1 King Bed, Private Pool, Canal View (La Tortuga)

  • 198 sq m
  • 1 bedroom
  • Canal view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Private Pool (Coral)

Suite, 1 King Bed, Private Pool (Coral) | Living area

Suite, 1 King Bed, Private Pool (Coral)

  • 139 sq m
  • 1 bedroom
  • Canal view
  • Sleeps 4
  • 1 King Bed

Casita, Suite, 1 King Bed, Non Smoking, Beachfront

  • 89 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Similar properties

5 outdoor pools, pool umbrellas, pool loungers

Fairmont Mayakoba

  • Pool
  • All-inclusive
  • Spa
  • Pet-friendly
4.6 out of 5, Wonderful, 1,002 reviews
The price is AU$644
includes taxes & fees
6 Oct - 7 Oct
Fairmont Mayakoba

About the area

Playa del Carmen

When you stay at Fairmont Mayakoba Riviera Maya - All Inclusive in Playa del Carmen, you'll be on the beach, a 1-minute drive from El Camaleón Mayakoba Golf Course and 6 minutes from Tres Rios Ecopark. .This all-inclusive property is 5.2 mi (8.4 km) from Playa del Carmen Main Beach and 5.5 mi (8.9 km) from Maroma Beach.

What's nearby

  • El Camaleón Mayakoba Golf Course - 6 min walk - 0.6 km
  • Gran Coyote Golf - 3 min drive - 3.6 km
  • Playa Xcalacoco - 6 min drive - 4.9 km
  • Tres Rios Ecopark - 7 min drive - 4.9 km
  • Playa del Carmen Main Beach - 9 min drive - 9.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Hix Bar & Lobby Lounge - ‬1 min walk
  • ‪Las Brisas Restaurant & Lounge Bar - ‬7 min drive
  • ‪La Laguna - ‬4 min drive
  • ‪Saffron - ‬6 min drive
  • ‪La Copa - ‬5 min drive

About this property

Fairmont Mayakoba Riviera Maya - All Inclusive

Luxury property on the beach, with 5 outdoor pools
Fairmont Mayakoba Riviera Maya - All Inclusive offers 401 accommodations with laptop-compatible safes and complimentary newspapers. Rooms open to furnished balconies. Select Comfort beds feature premium bedding. LED televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers, designer toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hair dryers can be requested.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts and complimentary bicycles. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 20 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Stay in one of 401 guestrooms featuring LED televisions. Your Select Comfort bed comes with premium bedding. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, designer toiletries, and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 5 outdoor swimming pools. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Mexican cuisine at La Laguna, one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the poolside bar or one of 3 bars/lounges, or 2 beach bars. Buffet breakfasts are available daily from 7:00 AM to 11:30 AM for a fee.

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Playa del Carmen? This property has 27710 square feet (2574 square meters) of space consisting of a conference center and 12 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
La Laguna - Overlooking the garden, this restaurant specializes in Mexican cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Tauro Steakhouse - Overlooking the garden, this steakhouse specializes in Fusion cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Gaia at Maykana - This beach seafood restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Hix Bar & Lobby Lounge - This sushi bar specializes in sushi and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Cielo at Maykana - This rooftop bar is located on the beach. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All à la carte meals and snacks included

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 41 for adults and USD 35 for children
  • 2 beach bars
  • 3 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Cielo at Maykana
  • Gaia at Maykana
  • Hix Bar & Lobby Lounge
  • La Laguna
  • Tauro Steakhouse

Things to do

  • 18-hole golf course
  • 2 outdoor tennis courts
  • 24-hour gym
  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Hiking/biking trails
  • Kayaking
  • Library
  • Optional golf privileges
  • Outdoor pool (guest access)
  • Pilates classes
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Racquetball/squash
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Spelunking
  • Steam room
  • Water sports equipment
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (27,710 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • Ballroom
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 55.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 35.00 per person, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Housekeeping
  • In-room bottled water
  • Pool access
  • Sporting facilities or equipment
  • Valet parking

We have included all charges provided to us by the property.

The daily resort fee is charged to guests age 18 and older.

Optional extras

  • Fee for buffet breakfast: approximately USD 41 for adults and USD 35 for children
  • Airport shuttle fee: USD 256.00 per vehicle (roundtrip, maximum occupancy 2)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 55.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 8:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fairmont Mayakoba Riviera Maya All Inclusive Playa del Carmen
Fairmont Mayakoba Riviera Maya All Inclusive Playa del Carmen
Fairmont Mayakoba Riviera Maya - All Inclusive Playa del Carmen
Fairmont Mayakoba Riviera Maya All Inclusive

Reviews

Fairmont Mayakoba Riviera Maya - All Inclusive Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 569 out of 706 reviews
Rating 8 - Good. 96 out of 706 reviews
Rating 6 - Okay. 26 out of 706 reviews
Rating 4 - Poor. 11 out of 706 reviews
Rating 2 - Terrible. 4 out of 706 reviews

Reviews

8/10 Good

Juan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families!
Stayed 5 nights in Jun 2025

10/10 Excellent

Wenguang

Stayed 1 night in Jun 2025

10/10 Excellent

Lila

Travelled with family
Liked: Cleanliness, property conditions & facilities
The resort is beautiful and clean. The rooms are spacious. The staff is amazing and does everything they can for each person. Food is very good and overall a good value. We went during off season so not much to do in the evenings beyond dinners (for teenagers) but besides that, we would go again!
Stayed 4 nights in Jun 2025

10/10 Excellent

CHARLES

Stayed 3 nights in Jun 2025

10/10 Excellent

Francisco, Bonita

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Service was excellent,the all included option is well worth it, restaurants were all very good, great for kids, Spa was Out of this world.
Stayed 6 nights in Jun 2025

10/10 Excellent

Kyle Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Teresa

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this all inclusive resort due to the beautiful and relaxing atmosphere. The staff were definitely on top of everything. We enjoyed the wonderful and delicious room service. The restaurant choices were great. Tauro the steak restaurant was pur favorite. I loved that the resort was not over crowded or loud. This was a very relaxing and enjoyable spot. Fernando and Jeronimo were amazing bartenders at the swim up bar. We will definitely be back.
Stayed 5 nights in Jun 2025

10/10 Excellent

Braeden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here and it did not disappoint. An unreal experience from arrival to departure, they really did not miss much if anything at all.
Stayed 10 nights in May 2025

10/10 Excellent

William, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely AMAZING property!
Stayed 5 nights in May 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! The staff were super friendly. Taro and Gaia were our favorite restaurants. Hix bar had good sushi too. We would come back to this resort again.
Stayed 7 nights in May 2025

10/10 Excellent

Pipasu Harish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fairmont Mayakoba is a stunning resort that provides an exceptional all-inclusive experience. From the food and drinks to the service, our stay was remarkable, and we would definitely revisit!
Stayed 4 nights in May 2025

10/10 Excellent

Cathryn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach front casitas are convenient, comfortable and very clean. The butler service makes getting around the property and making reservations very easy. The spa is quiet and relaxing. All of the staff are friendly and professional. We will return!
Stayed 5 nights in Apr 2025

10/10 Excellent

Karolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible property, wonderful staff, amazing food! Expensive but worth it.
Stayed 2 nights in Apr 2025

10/10 Excellent

LAUREN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is spectacular - definitely splurge for the all inclusive bc the prices a la cart are very expensive. Still need to apply tip on top of the all inclusive at each meal. Rooms are very comfortable - resort staff was wonderful
Stayed 5 nights in Apr 2025

10/10 Excellent

Yelena, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

6/10 Okay

Bradley

Travelled with partner
This resort is boring and they attempted to put us in a bad room with no view claiming it was an upgrade. We were all inclusive but it isn’t all inclusive which isn’t discussed enough before booking. The pool was dirty. The breakfast buffet for all inclusive was closed. Having to take golf cart trams everywhere is very inconvenient and annoying. They’re full or not going in the direction you need to go. All in all, 6/10. Didn’t hate it but wouldn’t be back.
Stayed 3 nights in Mar 2025

10/10 Excellent

janine

Travelled with family
Liked: Amenities
It was beautiful and the staff were great!
Stayed 5 nights in Mar 2025

10/10 Excellent

Carrie Ann Krell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

vishal

Travelled with family
Disliked: Staff & service
Overall pretty good experience, relaxing. Not as many activities for the kids and even though it was all inclusive, many of the kids stuff was extra. The vegetarian options were okay compared to how they described it online. There is no great app that they have like other places that tell you where things are, etc. They use OpenTable for restaurants, random website for other things. I was told that golf includes a sleeve of balls by concierge but that was not the case and we went to a few of the water aerobic classes and no instructor would show up. When asked they said they were away on vacation but did not communicate that to the guests. Lastly, for being a 5 star resort, I did not get the sense that the staff know you - always re-asking dietary restrictions, name, room number, etc.
Stayed 5 nights in Mar 2025

10/10 Excellent

KRISTIN, Washington

Stayed 7 nights in Mar 2025

10/10 Excellent

Rowland

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay with Excellent food and views
Stayed 7 nights in Feb 2025

10/10 Excellent

Belinda, Dallas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this all inclusive. Beautiful clean property. On a girls trip. I've stayed many places in Mexico and I really enjoyed staying here. Food options were great. We never needed room service. Many fresh options and I am Pescatarian. The Fairmont in extremely clean and safe. Beds were a bit stiff for me. Get extra pillows...not the most comfy. But bathroom amenities were great. Nothing on patios other than chairs. No hot tub or swim out. The spa was extremely over priced (and not busy) based on other places I've stayed. So that was a disappointment. But they do offer a day pass. $99 They also have an adults only pool that we enjoyed. But the beach was the best. Lots of seating, cleaned sand, no seaweed smell or charges for seating. Best spot there!! Thanks for the lovely getaway.
Stayed 5 nights in Feb 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were looking for a quiet family vacation and this resort was perfect. Would recommend this resort for families with older teens. The room was beautiful and the food was amazing.
Stayed 7 nights in Dec 2024