The room was filthy, sticky floors, the bathroom fan did not work and had no cover, exposing the disgusting grime on the fan, the coffee maker had dust and silt where you put the water, the coffee cups were uncovered and had stains in them, as if they had previously been used, there were small bugs in the bed, the door was missing a folding lock and the outside corridor had no lighting. On top of that, one of the pictures in the room by the bed clearly had “fluids” sprayed on it. One of the most disgusting rooms I have ever stayed in.
I asked if I could change rooms and was told there were no rooms available, yet later when in the lobby I watched another couple successfully get their rooms changed. I asked for a refund and was told I could not, then watched a couple get fully refunded on the spot, no problems at all. There was no door stopper behind the door in the bathroom, just some toilet paper that was jammed in the hole where it used to be. The bathroom also had obvious patch work done all over the bathroom, most notably above the shower, where there was still grit and grime dust from when the work was done