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The tub was cracked. The caulking was off. The bedspread was ripped.

Heat didn’t work in room. Just blew air but didn’t warm up. Beautiful view of the lake. Nice free breakfast. Restaurant was decent, good wings and flatbreads.

Very clean and fresh Reno to this historic property. Very nice bar and restaurant. I would say the bfast was very basic and could have been better but otherwise we enjoyed our stay. Very comfortable beds!

The stay was average my main complaint was that the room had small tiny nats, flies I don't know what they were but they were everywhere in the room I have bites on my face and buttocks they were Tini tiny flying things that annoyed me ... there was no safe to secure my things nor housekeeping services unless requested I'm sure fo an additional . I requested a law enforcement discount when I couldn't see the option online when I called directly and I was told that that room was taken and they wanted to charge me way more on the phone instead of matching the price I got online. So I booked online . They should definitely have housekeeping available for guest everyday without asking or for an additional fee. I will rate this hotel underwhelming. If I spend the money I did for 3 nights I definitely was disappointed, 👎

Amazing experience from start to finish. Clean rooms, comfortable beds, and great customer service. Definitely recommend!

Yes The place was clean the check-in was friendly The room was clean I just found it kind of unusual I use a walker I'm disabled and my floor was located on the fourth floor with a nice walk in shower with low water pressure there was a message that came to my email You know how's your room and do you have any concerns message which was a nice I said the only concern I have is I'm on the fourth floor and if there was an emergency a disabled person wont be able to get down to the first floor. They didn't seem concerned about it but they noted it I just find it unusual that disabled people would be put up on the top floor. It actually was a beautiful sight because I could see the lake not from my room but from the hallway. I didn't have breakfast I grabbed coffee on my way out but it looked like it would be very satisfying. I was able to use the pool in the middle of the day and then mr Olympic swimmer came in after I got out of the pool and it was kind of curious that he took over the pool and did his laps and splashed up water all the way around but it didn't disrupt anybody and it just showed that people really got to use the property and use the space for whatever their needs were. I would suggest opening the pool at 6 or 7am for people who work to use before departure.The parking lot is well lit I parked in the disabled space right by the door. And the room rates were extremely affordable. I would highly recommend this location.