4/10 Poor
Brooklyn
Travelled with group
14 May 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
3/10 experience
When we arrived the man at the front desk asked for my family name, I gave him my first name not knowing exactly what he needed. It took a couple seconds for us to figure it out and when he we did finally he very obviously rolled his eyes..
after being informed that we needed to leave the room key at reception (which we are not used to in any country we have visited so far) I was hesitant to say I understood and he gave us a bit of attitude in telling us it was management rules (which is fine we just didn’t know) so I then asked for him to explain that rule for clarification for us and he responded again with attitude saying that we are travelling and don’t know the rules of different countries (we were in France 4 days prior and didn’t have this policy) aside from that, the room walls and floors were covered in stains, the doors to the bathtub and sink room and closet didn’t close properly and overall did not give the feeling of a clean room. Also the walls are very thin and there was no safe or lock box in the room to keep valuables. I would definitely NOT stay here again. The only nice thing was being so close to the metro station.
Brooklyn
Stayed 1 night in May 2025