Staff were good, rooms nice, location great.
But they were doing very loud construction (drilling, small jack hammer, etc) right next to our rooms starting at 8am and running sometimes until 9pm. Including Christmas Eve. I sent two messages to management, and they did not even answer me. I realize work has to be done sometimes, but no apology, no acknowledgement, no reasonable hours, and other no attempt to accommodate us tells me everything I need to know about what sort of people run this hotel.