- Disliked: Staff & service
Felt like a 3 star hotel, the service and quality of a spa room was not crash hot or anything to rave about. The resort looks nice in a photo, but a bit run down in person. Same can be said about the staff, is it really that hard to be friendly in a job that specifically requires you to interact with people on vacation. Beware of the Wyndham group that has infiltrated the lobby and every tower. They will try and get you to a time share presentation by bribing you with free stays/tickets to things. It is not worth it. Do not give them a deposit as you will not see it if you change your mind about attending. It is only refundable upon attendance. The poor customer skills of Sammi/Ranjit or whatever his name is from the Wyndham group ruined our vacation. I would not recommend this resort to anyone. If you want to go to Disney/Universal, I recommend staying on site.