The hotel is supposed to be adults only but there were toddlers in the beach area.
I was not able to have dinner one evening, as the restaurants are first-come-first-serve and apparently even the buffet-style Italian restaurant was “at capacity” at 6:30pm, so I went to bed hungry. At another restaurant (the steakhouse) two women seem to knew the hostess and she made a reservation for them for the next day, which I was specifically told was not possible.
The food was pretty bad. Never have I ever thought that mahi mahi can be tough to chew but they somehow made it possible.
Check-in was understaffed, considering they are also very slow.
Wifi was spotty. There was no wifi on one of the evenings, which made opening up QR codes for the menus impossible.
Water pressure in was extremely weak, not only in the shower and sink, but also the toilet. Despite flushing for 15 minutes the toilet never fully flushed and waste kept coming back up.
The hotel itself is dated and in need of renovation.
I asked for late checkout. They told me I have to go at 7am the day-of. I did and they only gave me 1 hr extension for which they charged me $15 per hour. This has never happened to me before.
I spoke to several people who said they had stayed here regularly but won’t be coming back again, so it seems it was a universal experience. I will not be going to RIU properties again.
All-in-all, this place seems to be nickeling and diming for food, towels, checkout, everything.