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Best Western St. Catharines Hotel & Conference Centre

2.5 star property

Photo gallery for Best Western St. Catharines Hotel & Conference Centre

Lobby
Lobby
In-room safe, desk, iron/ironing board, free cots/infant beds
Indoor pool, seasonal outdoor pool, pool loungers
Free daily full breakfast

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi

Explore the area

View map
2 North Service Rd, St. Catharines, ON, L2N4G9
  • Place, Montebello Park
    ‪5 min drive‬
  • Place, FirstOntario Performing Arts Centre
    ‪6 min drive‬
  • Place, Brock University
    ‪10 min drive‬
  • Airport, Niagara Falls, NY (IAG-Niagara Falls Intl.)
    ‪21 min drive‬

Room options

Three Queen Room

  • Sleeps 6

Poolside Two Queen Room

  • Sleeps 4

Two Queen Room with Sofabed

  • Sleeps 6

Mobility Accessible King Room

  • Sleeps 2

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(19 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, iron/ironing board, free cots/infant beds

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(19 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • 36 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(61 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

7.0 out of 10
Good
(4 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.0 out of 10
Good
(13 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Poolside

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Poolside

8.2 out of 10
Very good
(17 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

1 King Bed, Non-Smoking, Executive Room, Work Desk, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

1 King Bed, Non-Smoking, Sofabed, Kitchenette, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4

2 Queen Beds, Non-Smoking, Microwave and Refrigerator, Work Desk, Wi-Fi

  • Sleeps 4

King Room

  • Sleeps 2

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About the area

St. Catharines

With a stay at Best Western St. Catharines Hotel & Conference Centre, you'll be centrally located in St. Catharines, within a 15-minute drive of Clifton Hill and FirstOntario Performing Arts Centre. .This family-friendly hotel is 12.7 mi (20.4 km) from Fallsview Casino and 12.7 mi (20.5 km) from Fallsview Indoor Waterpark.

What's nearby

  • Montebello Park - 5 min drive - 9.3 km
  • FirstOntario Performing Arts Centre - 6 min drive - 3.2 km
  • Meridian Centre - 6 min drive - 3.2 km
  • Brock University - 10 min drive - 11.1 km
  • Fallsview Casino - 18 min drive - 24.4 km

Getting around

  • St. Catharines Station - 10 min drive
  • Toronto Pearson Intl. Airport (YYZ) - 72 min drive

Restaurants

  • ‪Wendy's - ‬7 min walk
  • ‪Tim Hortons - ‬12 min walk
  • ‪7-Eleven - ‬14 min walk
  • ‪Starbucks - ‬10 min walk
  • ‪Chuck’s Roadhouse - ‬3 min drive

About this property

Best Western St. Catharines Hotel & Conference Centre

Best Western St. Catharines Hotel & Conference Centre offers 146 accommodations with safes and coffee/tea makers. Rooms open to balconies. 50-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This St. Catharines hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

An indoor pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 146 guestrooms featuring refrigerators and microwaves. Rooms have private balconies. 50-inch flat-screen televisions with cable programming provide entertainment, while wireless internet access (surcharge) keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities, including an indoor pool, a hot tub, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and gift shops/newsstands.
Enjoy a satisfying meal at WRIGLEYS SPORTS BAR serving guests of Best Western St. Catharines Hotel & Conference Centre. Quench your thirst with your favorite drink at the bar/lounge. A complimentary full breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Free self parking is available onsite.
A complimentary full breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
WRIGLEYS SPORTS BAR - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • WRIGLEYS SPORTS BAR

Things to do

  • Air hockey
  • Arcade/game room
  • Games
  • Gym
  • Hot tub
  • Indoor pool
  • Mini golf
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • Arcade/game room
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 1 AM
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 25.00 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for in-room wireless internet: CAD 0.00 per stay (rates may vary)
  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 25.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May 26 to August 27
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool and fitness facility with adult supervision

Property is also known as

Best Western Hotel St. Catharines
Best Western St. Catharines
Best Western St. Catharines Hotel
Best Western St. Catharines Hotel St. Catharines
St Catharines & Conference
Best Western St. Catharines Hotel & Conference Centre Hotel

Best Western St. Catharines Hotel & Conference Centre Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 394 out of 1000 reviews
Rating 8 - Good. 291 out of 1000 reviews
Rating 6 - Okay. 161 out of 1000 reviews
Rating 4 - Poor. 96 out of 1000 reviews
Rating 2 - Terrible. 58 out of 1000 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Philippine

Stayed 1 night in Dec 2025

10/10 Excellent

Vincent, toronto

Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 1 night in Dec 2025

10/10 Excellent

Douglas Tak Kit

Stayed 1 night in Dec 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The whole experience was excellent and will be repeated
Stayed 1 night in Dec 2025

6/10 Okay

David

Travelled with family
Disliked: Property conditions & facilities
Staff was great! Room was okay. Every 5 minutes or so the heat and fan activated. Due to this problem we didn’t get much sleep.
Stayed 2 nights in Dec 2025

4/10 Poor

Karen

Stayed 1 night in Nov 2025

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes excellent breakfast of good cooked variety and tasty
Stayed 2 nights in Dec 2025

10/10 Excellent

Katherine Elizabeth

Stayed 1 night in Dec 2025

8/10 Good

Cameron

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The breakfast had excellent selection of quality hot and cold breakfast staples. The indoor pool was fantastic (my 2 year old loved it). There is also a hot tub, sauna and large outdoor pool. These features were all fantastic. The rooms are completely average. In general, the rooms and the property are a bit dated.
Stayed 2 nights in Dec 2025

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really nice room. Helpful staff. Great restaurant where we had breakfast (free) and lunch.
Stayed 3 nights in Dec 2025

10/10 Excellent

Michael

Stayed 2 nights in Dec 2025

8/10 Good

Jaimie

Stayed 1 night in Dec 2025

6/10 Okay

Alexa

Stayed 1 night in Dec 2025

10/10 Excellent

Joceline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in Dec 2025

2/10 Terrible

Fereshteh

Liked: Staff & service, amenities
Disliked: Cleanliness
The first night our room had bedbugs, and since my trip was for work, I was awake the whole night and couldn't rest well. But the second night they changed our room, but the bedbug bites were bothering me.
Stayed 2 nights in Nov 2025

10/10 Excellent

Min

Stayed 1 night in Nov 2025

8/10 Good

Mohsen

Travelled with family
Liked: Cleanliness, staff & service, amenities
The free breakfast was quite disappointing. Although they offered apples and mandarins, there was no real variety of fruits — for example, there were no bananas. There was also only one type of bread and one type of cake, with no variety in baked goods. Overall, the selection felt very limited and not suitable for a hotel of this level. Many basic and essential options were missing, and the breakfast did not feel complete. Breakfast was cold.
Stayed 1 night in Dec 2025

6/10 Okay

Tammy

Stayed 1 night in Dec 2025

6/10 Okay

Theresa

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 2 nights in Dec 2025

4/10 Poor

Sheila

Liked: Cleanliness
Disliked: Property conditions & facilities
Young male check-in staff member was pleasant enough but female (management?) failed to acknowledge me (i.e. apologize) that side door was locked on cold, stormy day. Ring doorbell not hooked up. Had to ask for room on second floor. Note: never assign a ground level room with sliding glass patio door to a female solo traveller unless requested. TV channels limited and reception poor. Netflix and You Tube only accessible with personal account. Scalding hot water and thunderous toilet. Noisy heating system. No comment on breakfast as I left without attending.
Stayed 1 night in Nov 2025

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, amenities
The staff is so friendly. The breakfast has a lot of choices. Amenities are great, nice pool and hot tub. It’s our 2nd time at this propane we will definitely be back again!
Stayed 2 nights in Dec 2025

10/10 Excellent

Tammy

Liked: Cleanliness, property conditions & facilities
Breakfast was great, and rooms big and clean!
Stayed 2 nights in Nov 2025

10/10 Excellent

Yvonne

Room was clean, they are doing renovations.
Stayed 2 nights in Nov 2025

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean. The staff were nice and friendly. I like the lemon and cucumber water at the desk area.
Stayed 2 nights in Nov 2025

10/10 Excellent

Gillian

Stayed 1 night in Aug 2025