Serviced apartments in Newcastle West

We had no hot water to take a shower. There was fleas in the carpet.

The apartment we were originally given had a staircase we didn’t want to climb, as we are both in our eighties. Staff quickly arranged another one for us without any bother. Although a bit noisy, as on the street side, we loved the apartment. It is next door to the gym, but no one used it while we were there. Suppose it might be noisy during the week. Location was perfect. We walked everywhere. 13 minutes to a wonderful restaurant for dinner (Jana), with a lovely walk back along the river. 160 metres to a great cafe for breakfast (Autumn Rooms). There are so many great places to eat very close by. Nice friendly staff.

A great boutique hotel that is great for business stays but equally enjoyable for a romantic weekend

Location is good, pool is good, room is good size. Hard to fault

All clean neat tidy and comfortable

When we first arrived in our room, we couldn't even open the sliding door to see the pool area (glimpses of it) and the flyscreen was ripped. I went downstairs to Reception and let them know about the damaged doors. The lady was polite and put us into another room. However, the glass door was again in need of repair. We couldn't be bothered going back to reception. The spa was out of action as it was getting repaired. We were looking forward to using that amenity. Lastly, we couldn't get to sleep on the Saturday night due to all of the noise by a group of young adults screaming and carrying on. As we had to leave by 4am the next day for a long travel home, we really were struggling to find anything good with our stay. We had stayed there a few times before but this is the last time we are going back.