10/10 Excellent
John
3 Aug 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary weekend
We would give the Langham and their staff a 100 stars if that was available. Every member of the staff was extremely courteous and helpful. The front desk staff person who checked us in was incredibly kind by upgrading us to a junior suite after inquiring about our 20th anniversary stay. The junior suite was absolutely amazing front the views to the enormous bathroom with soaking tub to the most comfy bed. The room had everything you wanted or needed.
The housekeeping staff was excellent. The room was immaculate when we returned from the Hamilton show. A pleasant surprise was the turn down service with slippers next to the bed and another set of the freshest towels.
We would like acknowledge the bell person who treated us like family. He escorted us to the room. Gave us a tutorial on how everything worked in the room. He graciously asked if we would like to have we would our suits and dresses hung up from our garmet bag. He gave us bottles of water every time we returned to the hotel and walked through the lobby. He also arranged the complimentary car service for us to take to dinner.
All of these attentions to details puts the Langham on the top of our list now. We highly recommend the Langham. Treating people like family goes a long way. It should be every establishments approach to keep loyal customers and the Langham is doing it extremely well. Maintain the high level of service. We will be back.
John
Stayed 2 nights in Aug 2025
