The Thompson Central Park’s location can’t be beat — steps from Central Park, great shopping, and Broadway. The bell staff were fantastic: warm, helpful, and the only part of the stay that truly felt like 4-star service. Beyond that, nothing was wrong, but the overall experience didn’t match the “luxury” label. Service in other areas was polite but not exceptional, and the on-site restaurant feels dated — it’s very dark, and the chairs are overdue for an upgrade. For the price point and brand, I expected a more consistently high-end experience.