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Hotel Hayden

4.0 star property

Photo gallery for Hotel Hayden

Lobby sitting area
Suite, 1 King Bed (Chelsea) | Room amenity
View from room
Egyptian cotton sheets, premium bedding, in-room safe, desk
Property entrance

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking available
  • Pet-friendly
  • Housekeeping
  • Laundry
  • Gym
  • Free WiFi

Explore the area

View map
127 West 28th Street, New York, NY, 10001
  • Place, Madison Square Garden
    ‪5 min walk‬
  • Place, Empire State Building
    ‪8 min walk‬
  • Place, Times Square
    ‪14 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪25 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds

7.4 out of 10
Good
(17 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

7.6 out of 10
Good
(104 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds, Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

Similar properties

View from property

NEW YORKER BY LOTTE HOTELS

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.1 out of 5, Very good, 5,916 reviews
The price is AU$389
includes taxes & fees
29 Sept - 30 Sept
NEW YORKER BY LOTTE HOTELS

About the area

New York

A stay at Hotel Hayden places you in the heart of New York, within a 10-minute walk of Madison Square Garden and 5th Avenue. .This hotel is 0.5 mi (0.9 km) from Empire State Building and 0.7 mi (1.2 km) from Times Square.

What's nearby

  • Madison Square Garden - 5 min walk - 0.4 km
  • Empire State Building - 8 min walk - 0.7 km
  • Times Square - 14 min walk - 1.2 km
  • Broadway - 14 min walk - 1.2 km
  • Grand Central Terminal - 19 min walk - 1.6 km

Getting around

  • 28 St. Station (7th Av.) - 2 min walk
  • New York W 32nd St. Station - 6 min walk
  • John F. Kennedy Intl. Airport (JFK) - 52 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪The Fleur Room - ‬3 min walk
  • ‪The Wilson - ‬4 min walk
  • ‪Chelton's Bar & Grille at Doubletree Hotel - ‬3 min walk
  • ‪Ajisen Ramen - ‬3 min walk

About this property

Hotel Hayden

Hotel with a 24-hour fitness center, a short walk to Madison Square Garden
Hotel Hayden offers 122 air-conditioned accommodations with safes and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. 43-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 122 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and a 24-hour front desk. Self parking (subject to charges) is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 50 per night)
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 20 floors
  • Banquet hall
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 25 lbs per pet

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 42.46 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room coffee
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 50 per night
  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Property is also known as

Hotel Hayden New York
Hayden New York
Hotel Hayden Hotel
Hotel Hayden New York
Hotel Hayden Hotel New York

Reviews

Hotel Hayden Reviews

7.2

Good

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 332 out of 1015 reviews
Rating 8 - Good. 256 out of 1015 reviews
Rating 6 - Okay. 208 out of 1015 reviews
Rating 4 - Poor. 106 out of 1015 reviews
Rating 2 - Terrible. 113 out of 1015 reviews

Reviews

10/10 Excellent

Armando J.

Stayed 9 nights in Jun 2025

8/10 Good

Irene

Travelled with partner
Liked: Cleanliness, staff & service
Did the job, not bad but not amazing.
Stayed 2 nights in Jun 2025

10/10 Excellent

Antonia, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
12p check out
Stayed 5 nights in Jun 2025

10/10 Excellent

Melinda, Depew

Liked: Amenities
We enjoyed our stay here very much from check in to checkout, Tyler at the front desk was very nice when we arrived as well as all staff. great price, great location for all the tourist events, activities and some really great restaurants. The breakfast was a convenient and quick option for us, we were able to save money and get to our destinations quickly for the day, delicious pastries, if there was only one thing I would say, is to add a juice option. We appreciated that the hotel was quiet inside and outside. I honestly think when it came to location, my favorite thing was the amazing aroma from the flower vendors in the Flower district the hotel is located in, and to watch the hard work going in to setting them all up for the day and putting them away did not go unnoticed. Do not listen to the minor negative comments in the reviews, we will definitely be back!
Stayed 3 nights in Jun 2025

8/10 Good

Keyana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is on the boardwalk. Not fancy.
Stayed 3 nights in Jun 2025

10/10 Excellent

Nicole

Stayed 1 night in Jun 2025

10/10 Excellent

Jeremy

Stayed 1 night in Apr 2025

10/10 Excellent

Aydana

Stayed 4 nights in Jun 2025

6/10 Okay

Anthony, New York

Disliked: Cleanliness, property conditions & facilities
Unfortunately room was a bit rundown and found a dirty used rag/hand cloth on the floor on arrival . Also room was a bit musty smelling.
Stayed 1 night in Jun 2025

10/10 Excellent

Heather

Stayed 1 night in Jun 2025

10/10 Excellent

Tara

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

2/10 Terrible

Akwile

Disliked: Cleanliness, amenities, property conditions & facilities
AC did not work during my stay. Could not even accommodate me with getting it fixed or providing a fan as they were all out. I also was not able to move rooms because they were full.
Stayed 3 nights in Jun 2025

4/10 Poor

Christine

Disliked: Staff & service, property conditions & facilities, room comfort

Stay across the street. Don't waste your money!

The hotel beds are unstable. When you sit on one side, the mattress pops up on the other end. The beds are lumpy, and uncomfortable. When we complained, the mgr complained about our complaint! The air conditioner makes constant, loud clanking noises. The toilet leaks. The trim along the walls is missing and pieces broken! They charge a $47 daily facility fee for an inferior facility!
Stayed 4 nights in Jun 2025

2/10 Terrible

Sulejman

Travelled with group
Disliked: Amenities, property conditions & facilities
The hotel location was good but room was small, air conditioning didn’t work, and wifi didn’t work. The staff didn’t do a thing regarding the air conditioning when we asked. We also asked for water and they never sent it up. I don’t think it’s worth the money staying here.
Stayed 3 nights in Jun 2025

10/10 Excellent

Serena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and price!
Stayed 3 nights in Jun 2025

6/10 Okay

steven

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

2/10 Terrible

BRENDAN

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

6/10 Okay

LUIS OCTAVIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Kwame

Stayed 1 night in Jun 2025

10/10 Excellent

Derrick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed our stay, staff was friendly, property clean, cute room, we weren't here long just stayed overnight after a concert, but enjoyed our experience while we were there.
Stayed 1 night in May 2025

2/10 Terrible

Estephanie

Disliked: Staff & service

Very dissatisfied

Cancelled my reservation because they overbooked and won’t refund me first nights deposit
Stayed 3 nights in Jun 2025

10/10 Excellent

Jennifer

Stayed 3 nights in Jun 2025

6/10 Okay

Vishal

Not worthy of 4 stars at all.
Stayed 3 nights in Jun 2025

10/10 Excellent

Lilia

Liked: Cleanliness, amenities, property conditions & facilities
Great location, specialist rooms
Stayed 5 nights in Jun 2025

2/10 Terrible

Andres Nguema Ndong

Bad
Stayed 3 nights in May 2025