See all properties
Save

Hotel Hayden

4.0 star property

Photo gallery for Hotel Hayden

Exterior
Property entrance
View from room
Lobby
Shower, designer toiletries, hair dryer, towels

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking available
  • Pet-friendly
  • Housekeeping
  • Laundry
  • Gym
  • Free WiFi

Explore the area

View map
127 West 28th Street, New York, NY, 10001
  • Place, Madison Square Garden
    ‪5 min walk‬
  • Place, Empire State Building
    ‪8 min walk‬
  • Place, Times Square
    ‪14 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪28 min drive‬

Room options

View all photos for Suite, 1 King Bed (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds

7.4 out of 10
Good
(17 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

7.6 out of 10
Good
(110 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds, Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

Similar properties

Penthouse, 1 King Bed, Non Smoking, Balcony | View from room
DoubleTree by Hilton Hotel New York City - Chelsea
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.0 out of 5, Very good, 2,154 reviews
The price is AU$232
includes taxes & fees
23 Nov - 24 Nov
DoubleTree by Hilton Hotel New York City - Chelsea

About the area

New York

A stay at Hotel Hayden places you in the heart of New York, within a 10-minute walk of Madison Square Garden and 5th Avenue. .This hotel is 0.5 mi (0.9 km) from Empire State Building and 0.7 mi (1.2 km) from Times Square.

What's nearby

  • Madison Square Garden - 5 min walk - 0.4 km
  • Empire State Building - 8 min walk - 0.7 km
  • Times Square - 14 min walk - 1.2 km
  • Broadway - 14 min walk - 1.2 km
  • Grand Central Terminal - 19 min walk - 1.6 km

Getting around

  • 28 St. Station (7th Av.) - 2 min walk
  • New York W 32nd St. Station - 6 min walk
  • John F. Kennedy Intl. Airport (JFK) - 52 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪The Fleur Room - ‬3 min walk
  • ‪Chelton's Bar & Grille at Doubletree Hotel - ‬3 min walk
  • ‪Taqueria By El Prieto - ‬3 min walk
  • ‪The Wilson - ‬4 min walk

About this property

Hotel Hayden

Hotel with a 24-hour fitness center, 6-minute walk to Madison Square Garden
Hotel Hayden offers 122 air-conditioned accommodations with safes and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. 43-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 122 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and a 24-hour front desk. Self parking (subject to charges) is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 50 per night)
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 20 floors
  • Banquet hall
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 25 lbs per pet

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 42.46 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room coffee
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 50 per night
  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Property is also known as

Hotel Hayden New York
Hayden New York
Hotel Hayden Hotel
Hotel Hayden New York
Hotel Hayden Hotel New York

Reviews

Hotel Hayden Reviews

7.2

Good

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 324 out of 1005 reviews
Rating 8 - Good. 248 out of 1005 reviews
Rating 6 - Okay. 208 out of 1005 reviews
Rating 4 - Poor. 110 out of 1005 reviews
Rating 2 - Terrible. 115 out of 1005 reviews

Reviews

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel met my needs. Reasonable price for NY hotel. Very nice, efficient staff.
Stayed 1 night in Aug 2025

10/10 Excellent

Syed Iqbal

Stayed 2 nights in Aug 2025

6/10 Okay

Ashley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wouldn't stay here again

Pros- location was convenient, close to the subway and within walking distance to many attractions. Small continental breakfast included-fruit, yogurt, muffins, coffee. Cons- check-in says 3:00 but our room wasn't ready till almost 4:00. AC didn’t work & it was HOT. We asked for it to be fixed or to change rooms but it didn’t happen. No fitted sheet on the beds just a top sheet over a very loose fitted plastic covering. No curtain or door on the shower & the shower head was horrible so water got everywhere & made it almost impossible to wash your hair. Definitely wouldn't stay here again.
Stayed 3 nights in Aug 2025

6/10 Okay

Daniel

Liked: Staff & service
Stayed 3 nights in Aug 2025

2/10 Terrible

Saeed

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was horrible no air-conditioning no service. I have to check out in mid night.
Stayed 5 nights in Aug 2025

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love the Garden Street Stay

Solid place to stay. Friendly staff and very clean. Nothing too fancy. Top floor bar has been closed since COVID:( but staying on the garden street is fantastic.
Stayed 4 nights in Aug 2025

8/10 Good

george

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room; very comfortable and clean. Internet svc was spotty at best. Decent continental bkfst with very comfortable dining arrangements Great location to interesting venues in lower west side. .
Stayed 2 nights in Aug 2025

6/10 Okay

Adrian, SAN ANGELO

Travelled with family
Liked: Staff & service
Convenient location and a subway station a few feet away.
Stayed 6 nights in Jul 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceptional!. Our room was great. Located near the subway. A restaurant would be nice, but there are some close by....
Stayed 3 nights in Jul 2025

6/10 Okay

Loel

Travelled with family
We stayed for 3 days and 2 nights. We were given a room with faulty shower which I reported and then faulty AC. Tried to repair it but failed. We were given the chance to shower to other room as no rooms available yet for us to be transfered which I guess its good gesture. Then finally we were transferred to another room with no help provided. Only 2 towels available for family of 4. Requested for extra but it toom them 4 hrs to deliver with several calls attempts. The very down side was the breakfast. It was continental which theynserve comes from original packaging that looks like they just bought it from Seven Eleven. Fruits only apple or banana. No cereals for kids. Not very nice breakfast.
Stayed 3 nights in Jul 2025

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was very convenient to the public transportation and the deli store around the corner. The front desk staff went over, above and very welcoming. Due to front dest staff hospitality I gave this hotel 3 star. Your housekeeping department needs to be more vigilant on keeping on top of the rooms decor, example the shower handle came off in my hand while I was trying to adjust the water temperature. The last guest left a dirty makeup cloth on the shade. Left a note for the room technician attention, but did not address the issue, also the lounge chair could do with an upholstery cleaning and the air condition needs attention. Other than that felt safe and enjoyed my stay.
Stayed 4 nights in Jul 2025

4/10 Poor

Laronda

Business traveller
Disliked: Amenities
The bed felt like a cot, lumpy and the sheets felt like sand paper, I had to checkout a few hours after checking in. Stains on the walls, they don’t answer the phone downstairs,won’t catch me back there.
Stayed 1 night in Jun 2025

8/10 Good

Stephan

Travelled with partner
Liked: Amenities
Only sweet breakfast was unenough
Stayed 3 nights in Aug 2025

8/10 Good

Alexander

Stayed 7 nights in Jul 2025

6/10 Okay

alicia

Disliked: Staff & service
No customer service or any friendliness from the front desk.
Stayed 5 nights in Jul 2025

8/10 Good

Ashley

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Had an amazing stay. Really convenient and perfect for a NYC trip. Staff is amazing. Only issue was no AC. We finally got the ac fix on the fourth day of our stay.
Stayed 4 nights in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Mujtahid

Stayed 3 nights in Jul 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort

Well located hotel

It’s a good location close to Madison square/ penn station. Lots of good local places to eat near it.The bathroom was very nicely remodeled, but the rest of the room leaves a lot to be desired. The bed was uncomfortable and very unstable. None of the usb outlets /most of the outlets did not work and the room had a bit of a smell. It was good for a quick night stay like we had, but if we stayed longer, I’d look elsewhere.
Stayed 1 night in Jul 2025

10/10 Excellent

Ivo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and transportation to all places in manhattan
Stayed 3 nights in Jul 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is Outstanding & Superb! I had the pleasure of Meeting and speaking with Greg the Director and his assistant. Outstanding doesnt cover it! Tyler at the front desk is amazing! Everyone at the hotel is just great! I wish i knew all their names to give them the praise they deserve! This is a great hotel because the staff makes it more than great!
Stayed 3 nights in Jul 2025

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent day, especially for the price!

Beautiful location in the flower district easy to walk too many locations as well as Subway stations close by. Staff was very kind and responsive very clean!
Stayed 3 nights in Jul 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Very nice place, for the value.

The staff were AMAZING! the bed was stiff, to me. The pillows, I felt, were too soft. Hand soap in the bathroom would have been helpful.
Stayed 1 night in Jul 2025

8/10 Good

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a superb hotel and its location in Chelsea is ideal and it is 1 block to the #1 Train so it’s a 20 minutes to Battery Park and 30 minutes to Harlem. Highly recommend.
Stayed 3 nights in Jul 2025