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Citadines Connect Fifth Avenue New York

3.5 star property

Photo gallery for Citadines Connect Fifth Avenue New York

Exterior
Reception
Property entrance
Property entrance
Lobby sitting area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room
  • Housekeeping

Explore the area

View map
15 West 45th Street, New York, NY, 10036
  • Place, 5th Avenue
    ‪2 min walk‬
  • Place, Rockefeller Center
    ‪3 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪27 min drive‬

Room options

View all photos for Premier Room with Two Double Beds

Premier Room with Two Double Beds

Premier Room with Two Double Beds

8.0 out of 10
Very good
(139 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed

Room amenity

Premier Room, 1 King Bed

8.2 out of 10
Very good
(144 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Room amenity

Standard Room

8.4 out of 10
Very good
(5 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Accessible

Room amenity

Premier Room, 1 King Bed, Accessible

8.2 out of 10
Very good
(10 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier King Room

Hypo-allergenic bedding, down duvets, in-room safe

Premier King Room

  • Sleeps 2

View all photos for Premier Two Double Room

Hypo-allergenic bedding, down duvets, in-room safe

Premier Two Double Room

  • Sleeps 4

View all photos for Standard Room

Hypo-allergenic bedding, down duvets, in-room safe

Standard Room

  • Sleeps 2

View all photos for Accessible Premier King Room

Bathroom

Accessible Premier King Room

  • Sleeps 2

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Exterior
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  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
3.7 out of 5, Good, 7,430 reviews
The price is AU$298
includes taxes & fees
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About the area

New York

A stay at Citadines Connect Fifth Avenue New York places you in the heart of New York, within a 5-minute walk of 5th Avenue and Rockefeller Center. .This hotel is 0.3 mi (0.5 km) from Times Square and 0.7 mi (1.1 km) from Bryant Park.

What's nearby

  • 5th Avenue - 2 min walk - 0.2 km
  • Rockefeller Center - 3 min walk - 0.3 km
  • Bryant Park - 5 min walk - 0.4 km
  • Grand Central Terminal - 6 min walk - 0.6 km
  • Times Square - 6 min walk - 0.6 km

Getting around

  • Grand Central - 42 St. Station - 5 min walk
  • 5 Av Station (W. 42nd St.) - 5 min walk
  • John F. Kennedy Intl. Airport (JFK) - 53 min drive

Restaurants

  • ‪Mitr Thai Restaurant - ‬3 min walk
  • ‪Tommy Bahama Restaurant - ‬1 min walk
  • ‪Málà Project - ‬4 min walk
  • ‪Megan’s Bar & Kitchen - ‬1 min walk
  • ‪Valerie - ‬1 min walk

About this property

Citadines Connect Fifth Avenue New York

Citadines Connect Fifth Avenue New York offers 124 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature down comforters. LED televisions come with premium cable channels. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided weekly.

The recreational activities listed below are available either on site or nearby; fees may apply.
Stay in one of 124 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a television in a common area. This hotel also features discounted use of a nearby fitness facility and a vending machine.
Featured amenities include a 24-hour business center, express check-in, and express check-out.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking; discounts available

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower (81 centimetre high)
  • Hand-held showerhead
  • Lever door handles
  • Lift (89 centimetre wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (74 centimetre high)

More

  • 22 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per night
Service animals are welcome, and are exempt from fees
1 total pets

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 34.43 per accommodation, per night
  • A damage deposit of USD 200 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Ascott Cares (Ascott Limited)

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Holiday Inn Express Hotel New York City Fifth Avenue
Hotel Central Fifth Ave
New York City Fifth Avenue Holiday Inn Express
Holiday Inn Express Fifth Avenue
Holiday Express New York City Fifth Avenue
Holiday Express Fifth Avenue
Hotel Central Fifth Ave New York
Central Fifth Ave New York
Central Fifth Ave
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Hotel
Citadines Connect Fifth
Holiday Inn Express New York City Fifth Ave Hotel New York City
Holiday Inn Express New York City Fifth Avenue
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Avenue New York New York
Citadines Connect Fifth Avenue New York Hotel New York

Citadines Connect Fifth Avenue New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 887 out of 1889 reviews
Rating 8 - Good. 466 out of 1889 reviews
Rating 6 - Okay. 282 out of 1889 reviews
Rating 4 - Poor. 110 out of 1889 reviews
Rating 2 - Terrible. 144 out of 1889 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Tyler

Stayed 3 nights in Dec 2025

6/10 Okay

Miguel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Only one elevator working, during my stay.
Stayed 4 nights in Dec 2025

8/10 Good

Evan

Stayed 1 night in Dec 2025

2/10 Terrible

Judy, STERLING HEIGHTS

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
This was the worst hotel experience of my life. I emailed the hotel management with the following request and have not heard back. I also reported it to Travelocity which was also unable to reach hotel. This is what I wrote: "I chose your hotel because of its great reviews on Travelocity. Indeed, the room was very clean and quiet, and your staff members were amazing. That being said, the facilities were terrible. "First, the room heater didn't work. Your staff promptly brought a space heater to the room, but because it would've been a fire safety hazard to leave it on when we were out, we came back to a cold room and had to wait for it to heat up every time we arrived. I was also not happy about leaving it on all night also because of fire safety, but there was little I could do given that the wall unit was not repaired during our stay. "Second, the elevators both shut down within the first 24 hours of our stay. I had to walk up to the 17th floor. Ridiculous. One was never repaired during our stay, and because there was only one elevator to be shared by staff and other guests, one of my wait times to take the elevator to the 1st floor was nearly 10 minutes. "Finally, you were clearly short-staffed. It took 30 minutes to check in, and another 20 minutes to check our bags for holding on our last day." A posttrip search found this on The National Fire Protection Association's website: "Remember to turn portable heaters off when leaving a room or going to bed."
Stayed 2 nights in Dec 2025

10/10 Excellent

Erika

Stayed 2 nights in Dec 2025

8/10 Good

JONATHAN J

Liked: Cleanliness, property conditions & facilities
Clean room and great location for all the main things I wanted to do.
Stayed 3 nights in Dec 2025

6/10 Okay

yoshiteru

Stayed 2 nights in Dec 2025

10/10 Excellent

James

Stayed 3 nights in Dec 2025

6/10 Okay

Veronica

Travelled with family
Liked: Cleanliness, staff & service
The lack of functioning elevators is a total drag. I feel terrible for the workers and for guests. I also felt the morning breakfast was basic. I would prefer a menu to decide which days I truly want to eat or not. Ended up donating foot to homeless people I saw. The housekeepers work hard to keep rooms clean.
Stayed 7 nights in Dec 2025

8/10 Good

Kathryn

Disliked: Amenities
Location was good but they only have one elevator so we had to take the stairs. Luckily we were on the 2nd floor. Rooms super small and slightly run down.
Stayed 1 night in Dec 2025

2/10 Terrible

ramoncito sandaga

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not as advertised. Especially the amenities and breakfast. Beware
Stayed 2 nights in Dec 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location and price located between Times Square and Roc Center. Very simple, but updated rooms and light complimentary breakfast. Perfect place to simply drop bags, sleep and shower and so convenient to everywhere in Midtown. Easy check-in and they can store bags for free if you arrive early or sightsee after checkout.
Stayed 2 nights in Dec 2025

6/10 Okay

Shay

Stayed 2 nights in Dec 2025

2/10 Terrible

Katya

Travelled with family
Disliked: Staff & service
I had pre checked in through the link the hotel sent and said I’d be here to check in at 3:30pm. I checked in at 3:45pm and they mentioned the room was clean but needed to be inspected and to wait. An hour later I finally got the room. It was very disorganized and made us waste time, they should have just being honest so I could go out and about until they were ready.
Stayed 1 night in Dec 2025

2/10 Terrible

Dhafnas

Disliked: Amenities
had terrible elevator, everytime we waited 15 min.
Stayed 2 nights in Dec 2025

6/10 Okay

Karen

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Yes
Stayed 4 nights in Dec 2025

4/10 Poor

Helen

Disliked: Cleanliness
Room wasn’t cleaned or bed made throughout the stay though fresh towels did arrive daily. Walls are paper thin and you’re able to hear every word spoken in both neighbouring rooms and the hallway whilst people wait for the elevator. One of the two elevators was out of use for 3 of the days I stayed leading to waits of up to 15 minutes
Stayed 6 nights in Dec 2025

8/10 Good

Jose

Stayed 1 night in Dec 2025

10/10 Excellent

Hongbing

Stayed 1 night in Dec 2025

10/10 Excellent

Zejian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Dec 2025

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here!
Stayed 4 nights in Dec 2025

2/10 Terrible

Eladio

Travelled with family
Room was disgusting dirty no water pressure room smelled like smoke mosquitoes, etc. inside. Horrible don’t come
Stayed 1 night in Dec 2025

2/10 Terrible

Larry

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
My stay at this hotel was a bad experience Firstly the only one elevator was working in a lengthy wait to get to our rooms, we waited approximately 45 mins. Then the room I was given was only prepared for two guests when I paid for 3. It had only two towels and slippers. Then the window shades were dusty.
Stayed 1 night in Dec 2025

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay, in a beautiful New York, close to everything
Stayed 2 nights in Nov 2025

6/10 Okay

Carlie

Stayed 1 night in Dec 2025