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Citadines Connect Fifth Avenue New York

3.5 star property

Photo gallery for Citadines Connect Fifth Avenue New York

Front of property
1 bedroom, hypo-allergenic bedding, down duvets, in-room safe
Property entrance
Lobby sitting area
Property entrance

Reviews

8.0 out of 10
Very good

Popular amenities

  • Housekeeping
  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

View map
15 West 45th Street, New York, NY, 10036
  • Place, Rockefeller Center
    ‪5 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Place, Broadway
    ‪6 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪24 min drive‬

Room options

View all photos for Premier Room, 1 King Bed, Accessible

Room amenity

Premier Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(9 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Room amenity

Standard Room

8.0 out of 10
Very good
(4 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

Room amenity

Premier Room, 1 King Bed

8.2 out of 10
Very good
(121 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room with Two Double Beds

Premier Room with Two Double Beds

Premier Room with Two Double Beds

8.0 out of 10
Very good
(124 reviews)
  • 17 sq m
  • Sleeps 4
  • 2 Double Beds

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Exterior

Sheraton New York Times Square Hotel

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  • Free WiFi
  • Restaurant
  • Air conditioning
3.7 out of 5, Good, 4,847 reviews
The price is AU$375
includes taxes & fees
19 Oct - 20 Oct
Sheraton New York Times Square Hotel

About the area

New York

Citadines Connect Fifth Avenue New York is centrally located in New York, a 3-minute walk from 5th Avenue and 5 minutes by foot from Rockefeller Center. .This hotel is 0.3 mi (0.5 km) from Broadway and 0.3 mi (0.5 km) from Times Square.

What's nearby

  • Rockefeller Center - 5 min walk - 0.4 km
  • Bryant Park - 5 min walk - 0.4 km
  • Grand Central Terminal - 6 min walk - 0.6 km
  • Times Square - 6 min walk - 0.6 km
  • Broadway - 6 min walk - 0.6 km

Getting around

  • Grand Central - 42 St. Station - 5 min walk
  • 5 Av Station (W. 42nd St.) - 5 min walk
  • John F. Kennedy Intl. Airport (JFK) - 53 min drive

Restaurants

  • ‪Matto Espresso - ‬2 min walk
  • ‪Sozai - ‬1 min walk
  • ‪Megan’s Bar & Kitchen - ‬1 min walk
  • ‪Wendy's - ‬2 min walk
  • ‪Ippudo - ‬3 min walk

About this property

Citadines Connect Fifth Avenue New York

Hotel with a 24-hour business center, a quick walk to 5th Avenue
Citadines Connect Fifth Avenue New York offers 124 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature down comforters. LED televisions come with premium cable channels. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided weekly.

The recreational activities listed below are available either on site or nearby; fees may apply.
Stay in one of 124 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a television in a common area. This hotel also features discounted use of a nearby fitness facility and a vending machine.
Featured amenities include a 24-hour business center, express check-in, and express check-out.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking; discounts available

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower (81 centimetre high)
  • Hand-held showerhead
  • Lever door handles
  • Lift (89 centimetre wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (74 centimetre high)

More

  • 22 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per night
Service animals are welcome, and are exempt from fees
1 total pets

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 28.69 per accommodation, per night
  • A damage deposit of USD 200 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Ascott Cares (Ascott Limited)

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Holiday Inn Express Hotel New York City Fifth Avenue
Hotel Central Fifth Ave
New York City Fifth Avenue Holiday Inn Express
Holiday Inn Express Fifth Avenue
Holiday Express New York City Fifth Avenue
Holiday Express Fifth Avenue
Hotel Central Fifth Ave New York
Central Fifth Ave New York
Central Fifth Ave
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Hotel
Citadines Connect Fifth
Holiday Inn Express New York City Fifth Ave Hotel New York City
Holiday Inn Express New York City Fifth Avenue
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Avenue New York New York
Citadines Connect Fifth Avenue New York Hotel New York

Reviews

Citadines Connect Fifth Avenue New York Reviews

8.0

Very good

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 747 out of 1632 reviews
Rating 8 - Good. 428 out of 1632 reviews
Rating 6 - Okay. 238 out of 1632 reviews
Rating 4 - Poor. 97 out of 1632 reviews
Rating 2 - Terrible. 122 out of 1632 reviews

Reviews

8/10 Good

Clarence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

6/10 Okay

Shamice

Travelled with family and small children
Very nice place, but nothing in the unit as a refrigerator or microwave. The charge was just to much. But a beautiful hotel
Stayed 2 nights in Jun 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Rooms are efficient if small. Issues with our room not quite being ready. Room was small but clean.
Stayed 1 night in Jun 2025

6/10 Okay

Ana

Travelled with family
Liked: Cleanliness, staff & service

Great location but highly priced for condition

Great location, the room was a bit dated and poorly mantained (specially the bathroom) Air conditionig really noisy. Just 3 towels for 4 people. The water in the shower kept coming on and going off every 1 or 2 minutes. The beds really comfortable.
Stayed 1 night in Jun 2025

8/10 Good

Jasmin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Ilene, Valley Glen

Travelled with family
Liked: Cleanliness
The location was perfect for us. It’s close to theatres and shopping; plenty of great restaurants, dine in and grab and go, if you just walk a block or two left and right of the hotel. It the rooms are small, our air conditioner do noise we couldn’t sleep and service I.e. housekeeping was sub-par. For a quick in an out of NY it’s instant. For any longer term, I’d keep looking.
Stayed 2 nights in Jun 2025

8/10 Good

Razak

Travelled with partner
Liked: Amenities
Very central hotel just off 5th Avenue. Some small gripes: the room lacked light (just one wall and one small table lamp) and the in-room safe battery was low so many tries needed to unlock the safe.
Stayed 2 nights in Jun 2025

10/10 Excellent

Joncarlos

Stayed 1 night in May 2025

10/10 Excellent

Sepideh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The employees are really helpful. Our room was very clean and nice. Great amenities. Great location.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jackie

Liked: Property conditions & facilities
Great location
Stayed 4 nights in Jun 2025

10/10 Excellent

Julie, Summerville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent small hotel on upper east side near Radio City and theatres
Stayed 2 nights in Jun 2025

8/10 Good

Laheera

Travelled with partner
Liked: Staff & service, property conditions & facilities
Everything was wonderful except for the breakfast They Could use more thought into it
Stayed 2 nights in Jun 2025

10/10 Excellent

Audrey

Stayed 2 nights in Jun 2025

10/10 Excellent

Marielys

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Loved our time. Hotel was beautiful and clean. The staff was so kind and friendly. Would definitely stay again.
Stayed 2 nights in Jun 2025

6/10 Okay

Kristen

Travelled with family
There are two elevators in the building. Throughout our stay, one of the two elevators was consistently inoperable leading to long lines and wait times to get up and down the floors. On one occasion, we waited over 20 minutes for the elevator on the 20th floor, as well as tried to call the front desk to advise of the issue. Eventually, we, along with another guest who was checking out and had a suitcase in hand, traversed down 20 flights of narrow stairs and squeezed past the hotel cleaning staff with their carts and piles of linen, to get to the ground floor. Upon advising the front desk of the issue, the manager with an air of indifference to the sweat dripping down our brows, chastisingly asked if we thought to call the front desk because perhaps they were not aware (though this had been at least the third day of elevator issues). Zero apology or empathy...
Stayed 2 nights in Jun 2025

4/10 Poor

Elizabeth

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not customer friendly. We had several small issues that could have been made right easily but no manager on duty on weekend and staff not empowered to do anything. Our breakfast was moldy but nothing was done. Expedia made it right for us....loyal to Expedia, wont stay at this hotel chain again.
Stayed 2 nights in Jun 2025

8/10 Good

Rower

Stayed 1 night in Jun 2025

10/10 Excellent

Marie

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Tony

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I wish there was a mini fridge in the room otherwise a great place
Stayed 2 nights in Jun 2025

6/10 Okay

Jack

Stayed 2 nights in Jun 2025

10/10 Excellent

RAUL

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was ready at chrck in. Clean and nice room. Excellentl shower and amenities
Stayed 1 night in Jun 2025

10/10 Excellent

Deborah, Asbury Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
affordable and great staff!!
Stayed 2 nights in May 2025

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Roger

Business traveller
Liked: Cleanliness
Smallest room I have ever been in. No closet. No shelves, no hooks to hang bags or coats. Shower curtain was hung too high and the floor got wet after a shower. Room #2104. Breakfast was a plastic-wrapped pastry and a can of orange juice. Worse "free" breakfast I ever had in a USD300/night hotel. USD150 "destination fee". What the heck is that?? I DON'T RECOMMEND THIS PLACE.
Stayed 6 nights in Jun 2025

10/10 Excellent

Venugopal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Close to times square and rockefeller centre. Coffee and hot water available in the reception area. Breakfast was good too.
Stayed 3 nights in Jun 2025