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The Pontchartrain Hotel

4.0 star property

Photo gallery for The Pontchartrain Hotel

2 restaurants, breakfast, lunch, dinner served; American cuisine
Property entrance
2 bars/lounges, rooftop bar
Lobby
View from property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Parking available

Explore the area

View map
2031 St. Charles Avenue, New Orleans, LA, 70130
  • Place, Magazine Street
    ‪8 min walk‬
  • Place, National World War II Museum
    ‪16 min walk‬
  • Place, Ernest N. Morial Convention Center
    ‪2 min drive‬
  • Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪21 min drive‬

Room options

View all photos for Room (Product API Enablement)

Premium bedding, minibar, in-room safe, individually decorated

Room (Product API Enablement)

  • Sleeps 1
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Clio King)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Clio King)

9.2 out of 10
Wonderful
(13 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed (Calliope King Suite)

Superior Suite, 1 King Bed (Calliope King Suite)

Superior Suite, 1 King Bed (Calliope King Suite)

8.0 out of 10
Very good
(5 reviews)
  • 66 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Erato Double)

Standard Room, 2 Double Beds (Erato Double)

Standard Room, 2 Double Beds (Erato Double)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Clio King City View)

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, City View (Clio King City View)

8.6 out of 10
Excellent
(10 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Clio King Accessible)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Clio King Accessible)

8.0 out of 10
Very good
(5 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

10.0 out of 10
Exceptional
(2 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Multiple Beds (Thalia Family Suite)

Superior Suite, Multiple Beds (Thalia Family Suite)

Superior Suite, Multiple Beds (Thalia Family Suite)

9.0 out of 10
Wonderful
(2 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

  • 93 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

8.0 out of 10
Very good
(1 review)
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

New Orleans

In the heart of New Orleans, The Pontchartrain Hotel is within a 5-minute drive of Magazine Street and Ernest N. Morial Convention Center. .This hotel is 1.6 mi (2.5 km) from Caesars Superdome and 1.6 mi (2.5 km) from Smoothie King Center.

What's nearby

  • Magazine Street - 8 min walk - 0.7 km
  • National World War II Museum - 16 min walk - 1.4 km
  • Ernest N. Morial Convention Center - 2 min drive - 1.4 km
  • Caesars Superdome - 2 min drive - 1.9 km
  • Port of New Orleans - 3 min drive - 1.8 km

Getting around

  • St. Charles at Josephine Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 20 min walk
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 20 min drive

Restaurants

  • ‪Hot Tin - ‬1 min walk
  • ‪Houston's Restaurant - ‬3 min walk
  • ‪Lagniappe Bakehouse & Coffee - ‬8 min walk
  • ‪HiVolt Coffee - ‬9 min walk
  • ‪Tacos & Beer - ‬6 min walk

About this property

The Pontchartrain Hotel

The Pontchartrain Hotel offers 106 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. This New Orleans hotel provides complimentary wireless Internet access.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Make yourself at home in one of the 106 guestrooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Make use of convenient amenities, which include complimentary wireless internet access and complimentary use of a nearby fitness facility.
Enjoy American cuisine at Silver Whistle Cafe, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Silver Whistle Cafe - This café specializes in American cuisine and serves breakfast, lunch, and light fare.
Jack Rose - This fine-dining restaurant specializes in southern cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Bayou Bar - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Hot Tin - Onsite rooftop bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 55.69 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 20 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bayou Bar
  • Hot Tin
  • Jack Rose
  • Silver Whistle Cafe

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (97 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 13 floors
  • Built in 1927
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Early check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs only

2 total pets

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay
  • Resort fee: USD 23.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness center access
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 to 20 per person
  • Valet parking fee: USD 55.69 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Pontchartrain Hotel New Orleans

Pontchartrain Hotel

Pontchartrain New Orleans

Pontchartrain

The Pontchartrain

The Pontchartrain Hotel Hotel

The Pontchartrain Hotel New Orleans

The Pontchartrain Hotel Hotel New Orleans

The Pontchartrain Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 629 out of 1000 reviews
Rating 8 - Good. 196 out of 1000 reviews
Rating 6 - Okay. 87 out of 1000 reviews
Rating 4 - Poor. 46 out of 1000 reviews
Rating 2 - Terrible. 42 out of 1000 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

michele

Stayed 1 night in Feb 2026

8/10 Good

MAURICE

Liked: Cleanliness, property conditions & facilities
Nice easy convenient
Stayed 3 nights in Feb 2026

10/10 Excellent

Antoinette

Stayed 1 night in Feb 2026

10/10 Excellent

Luissa

Stayed 2 nights in Feb 2026

10/10 Excellent

Sarah

Stayed 4 nights in Feb 2026

4/10 Poor

Brittney

Travelled with family
Disliked: Amenities
Website specifically stated valet parking available. I understand it gets full. Lady at front desk told me there may not be any spots left as soon as I checked in, so went immediately to valet after. She also told me you shouldn’t bring a car during Mardi Gras. I’ve always brought my car and never had an issue until now. Valet said they had one spot left but would have to move my car to the front of the hotel till it opened. 30 mins or so after we left the car with them, they asked us to come get our key so they wouldn’t lose it and they would call us when they were ready to park it. We were in and out of the hotel while waiting and they told us not to go far so we could bring the key when ready. We set up on the route while waiting. Finally got a call after two hours saying that NOPD was about to tow our car and to come get it. I do so and find other parking, but I had a parking ticket. I trusted valet with my car and they parked it illegally and now I have a ticket to pay. Of the two rooms booked, one had a strong smell of sewage in the room and in the hallway. It was sickening. Beautiful hotel but very disappointing. Won’t be back.
Stayed 2 nights in Feb 2026

10/10 Excellent

Ryan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Loved it all. The staff, Cedrion was amazing and made our stay comfortable and nice we wanted to brag on her and the front desk!
Stayed 1 night in Feb 2026

8/10 Good

Martin

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Lots of character in this place. Staff was VERY courteous.
Stayed 1 night in Feb 2026

10/10 Excellent

Kyndal

Stayed 1 night in Feb 2026

10/10 Excellent

Carolyn

Stayed 4 nights in Nov 2025

6/10 Okay

Joseph

Stayed 1 night in Jan 2026

10/10 Excellent

Jennifer

Travelled with group
Stayed 2 nights in Jan 2026

10/10 Excellent

Primrose

Liked: Cleanliness, staff & service, amenities
Great situation, smaller room than expected, excellent food & fantastic rooftop bar
Stayed 4 nights in Jan 2026

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the hotel very much. It is in a great location, very easy to get around on the street car line. The room was spacious, and the staff was very helpful and super nice. The jazz bar was great, and the coffee spot was delicious.
Stayed 3 nights in Jan 2026

10/10 Excellent

Tyler

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Charming room and great location in Garden District.
Stayed 1 night in Jan 2026

2/10 Terrible

RICHARD

Stayed 4 nights in Jan 2026

10/10 Excellent

Kim

Stayed 3 nights in Jan 2026

10/10 Excellent

Leah

The room was clean
Stayed 3 nights in Jan 2026

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful hotel, friendly staff, and cool jazz music on Friday night!! Saturdays piano player.... not so much!!
Stayed 2 nights in Jan 2026

10/10 Excellent

Cara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff!
Stayed 4 nights in Jan 2026

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities
Clean rooms, nice staff, great bars in the hotel.
Stayed 5 nights in Jan 2026

10/10 Excellent

Donald

Stayed 5 nights in Jan 2026

6/10 Okay

Brent A

Stayed 6 nights in Jan 2026

8/10 Good

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great restaurant, coffee shop, and jazz bar downstairs. Not a lot of amenities and an old building but charming with easy access to street car. Appreciate being able to leave the keys with the front desk.
Stayed 4 nights in Jan 2026

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fine
Stayed 3 nights in Jan 2026