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ITC Grand Central, a Luxury Collection Hotel, Mumbai

5.0 star property

Photo gallery for ITC Grand Central, a Luxury Collection Hotel, Mumbai

Lounge
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View from property
Interior
Interior detail

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
287, Dr. Babasaheb Ambedkar Road, Parel, Mumbai, Maharashtra, 400012
  • Place, KEM Hospital
    ‪6 min walk‬
  • Place, Tata Memorial Hospital
    ‪10 min walk‬
  • Place, Siddhi Vinayak Temple
    ‪9 min drive‬
  • Airport, Mumbai (BOM-Chhatrapati Shivaji Intl.)
    ‪28 min drive‬

Room options

View all photos for Exclusive Room, 1 Queen Bed, City View

Premium bedding, minibar, in-room safe, desk

Exclusive Room, 1 Queen Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Suite, 1 King Bed, Tower

Luxury Suite, 1 King Bed, Tower

Luxury Suite, 1 King Bed, Tower

  • City view
  • 113 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Tower

40-inch LCD TV with satellite channels, TV

Suite, 1 King Bed, Tower

  • City view
  • 113 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 Queen Bed, City View

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 Queen Bed, City View

7.8 out of 10
Good
(6 reviews)
  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Club Room, 1 Queen Bed

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Exclusive Room, 1 Single Bed, City View

Premium bedding, minibar, in-room safe, desk

Exclusive Room, 1 Single Bed, City View

  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Club Room, 1 Queen Bed, Tower

Premium bedding, minibar, in-room safe, desk

Club Room, 1 Queen Bed, Tower

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for House, 1 Queen Bed (View)

Premium bedding, minibar, in-room safe, desk

House, 1 Queen Bed (View)

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed

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  • Parking included
4.4 out of 5, Excellent, 731 reviews
The price is AU$238
includes taxes & fees
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About the area

Mumbai

In the heart of Mumbai, ITC Grand Central, a Luxury Collection Hotel, Mumbai is within a 5-minute drive of Tata Memorial Hospital and Mohammed Ali Road. .This luxury hotel is 3 mi (4.8 km) from Haji Ali Dargah and 3.9 mi (6.2 km) from Crawford Market.

What's nearby

  • KEM Hospital - 6 min walk - 0.6 km
  • Tata Memorial Hospital - 10 min walk - 0.8 km
  • Palladium Mall - 5 min drive - 2.4 km
  • Siddhi Vinayak Temple - 9 min drive - 3.4 km
  • Shree Siddhivinayak Ganapati Temple - 9 min drive - 3.4 km

Getting around

  • Ambedkar Nagar Station - 11 min walk
  • Mumbai Currey Road Station - 13 min walk
  • Chhatrapati Shivaji International Airport (BOM) - 45 min drive

Restaurants

  • ‪Ram Ashray - Lalbaug - ‬7 min walk
  • ‪The Point Of View - ‬1 min walk
  • ‪Datta Boarding - Malvani Food - ‬8 min walk
  • ‪Kebabs & Kurries - ‬2 min walk
  • ‪Dakshin At Itc - ‬1 min walk

About this property

ITC Grand Central, a Luxury Collection Hotel, Mumbai

ITC Grand Central, a Luxury Collection Hotel, Mumbai offers 242 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 40-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Kaya Kalp. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Make yourself at home in one of the 242 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna, and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and a hair salon.
Grab a bite at Kebabs and Kurries, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and express check-out. Planning an event in Mumbai? This hotel has 5382 square feet (500 square meters) of space consisting of conference space and 3 meeting rooms. Free valet parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Kebabs and Kurries - This fine-dining restaurant serves lunch and dinner.
Point Of View - Onsite bar. Happy hour is offered. Reservations are required. Open daily.
Hornby’s Pavilion - This coffee shop serves breakfast, lunch, and dinner. Open 24 hours. Open daily.
Dakshin - This fine-dining restaurant serves lunch and dinner. Open daily.
Dublin - This bar serves light fare only. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free covered self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: INR 1,652 per person
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Dakshin
  • Dublin
  • Hornby’s Pavilion
  • Kebabs and Kurries
  • Point Of View

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 5,382 square feet of conference space

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift (64 centimetre wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 22 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Designated smoking areas
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for INR 2000.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately INR 1652 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: INR 2000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:30 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property

Property is also known as

ITC Grand Central Mumbai
ITC Hotel Mumbai Grand Central
ITC Mumbai Grand Central
Itc Grand Central Hotel Mumbai (Bombay)
ITC Grand Central Mumbai Hotel
ITC Grand Central Hotel
ITC Grand Central
ITC Grand Central Luxury Collection Hotel Mumbai
ITC Grand Central Luxury Collection Hotel
ITC Grand Central Luxury Collection Mumbai
ITC Grand Central Luxury Collection
ITC Grand Central, a Luxury Collection Hotel, Mumbai Hotel
ITC Grand Central, a Luxury Collection Hotel, Mumbai Mumbai

ITC Grand Central, a Luxury Collection Hotel, Mumbai Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 467 out of 704 reviews
Rating 8 - Good. 155 out of 704 reviews
Rating 6 - Okay. 43 out of 704 reviews
Rating 4 - Poor. 26 out of 704 reviews
Rating 2 - Terrible. 13 out of 704 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

mushtak

Travelled with family
Liked: Cleanliness, staff & service, amenities
Extended my stay here and stayed for 17 nights in total, and booked 2 Executive rooms. Amazing staff....from the entrance to the hotel by the security guards and welcoming Indian dressed greeter to the reception staff to the catering staff to the house cleaning staff (especially Rashuvir), they were ALL absolutely fabulous. Even the breakfast chef would prepare my special cooked sausages perfectly (and he remembered this everyday without fail!). Any request was perfectly executed and relayed to all the staff as a reminder for next time. Wow amazing training, and genuine responsive staff. 100% satisfied. Will DEFINITELY stay here again (stayed here twice now). Wouldn't even dream about staying anywhere else. Keep up the good work :). You guys are a shining example of amazing Indian hospitality.
Stayed 6 nights in Dec 2025

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Nov 2025

10/10 Excellent

Asheeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was large, very clean with a basket of fresh fruit to welcome us. The bathroom was spacious and shower was excellent with hot water. Staff would stop by and ask if we needed anything. The breakfast was sumptuous and though a buffet staff was always available to get us our coffee or bring the omelette over from the station. They have a cocktail hour from 6:00 pm to 8:00pm on the 30th floor with beautiful views of the city. I’ll be back.
Stayed 2 nights in Dec 2025

10/10 Excellent

Rishabh

Stayed 1 night in Nov 2025

10/10 Excellent

JAYESH SHARATCHANDRA

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything is so super always as we visit every year
Stayed 5 nights in Dec 2025

8/10 Good

Renu

Liked: Cleanliness, amenities, property conditions & facilities
Service during breakfast was not up to the same level as the previous visit.
Stayed 4 nights in Nov 2025

10/10 Excellent

Arpit

Stayed 2 nights in Dec 2025

6/10 Okay

Gordon

Liked: Cleanliness, amenities
Disliked: Staff & service
Nice welcome at the door from the gate and door staff but that's where the pleasantries ended. Reception somewhat indifferent, not at all helpful or welcoming. Room (ITC One) absolutely huge but feels dated. Marvellous views from the windows to the Mumbai skyline. Breakfast has good Indian and western choices in a dining room style. Good pool and gym. Irish bar on site and a couple of restaurants. Overall, very underwhelming and easily forgettable I'm afraid. Probably wouldn't return unless other similar establishments full.
Stayed 2 nights in Dec 2025

10/10 Excellent

Payal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a comfortable and excellent stay at the ITC. The staff is courteous, friendly and always willing to help. They paid attention to the smaller details and ensured that I had comfortable stay.
Stayed 2 nights in Nov 2025

10/10 Excellent

Alex

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! Beautiful hotel in the center of the city and the staff was the kindest I have experienced. Nimisha At the front desk in particular was very helpful. I can’t wait to stay again when I come back.
Stayed 3 nights in Nov 2025

8/10 Good

Asheeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was asked while checking in if I wanted coffee sent up to my room. I said yes but coffee never sent. The water was cold in the shower. The restaurant Kebab and Kurries couldn’t handle a credit card transaction agains my US issue card. I had to to the reception to use their card machine.
Stayed 1 night in Nov 2025

10/10 Excellent

Aditya

Stayed 3 nights in Nov 2025

10/10 Excellent

Sandip Chunilal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality of the hotel staff was exceptional from the moment I arrived. They even arranged for someone to bring me a sim for my mobile. Brilliant service and excellent customer service and care.
Stayed 10 nights in Nov 2025

10/10 Excellent

Anamitro

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room with welcome snacks. Nice breakfast options. Good staff.
Stayed 3 nights in Nov 2025

10/10 Excellent

Sheetal

Stayed 1 night in Nov 2025

10/10 Excellent

Michaela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Luxury stay with pleasant attentive staff
Stayed 1 night in Nov 2025

10/10 Excellent

Arun, Reading

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service. Very friendly staff and GREAT food. Breakfast and high tea were the high points. Very clean rooms and bathrooms.
Stayed 13 nights in Sep 2025

2/10 Terrible

John

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
The staff from the management on down are inflexible, unfeeling, and unwilling to help a client outside of their very tightly followed rules. Management when presented with the issue was snarky at best, but again unwilling to help a client with an issue. The hotel is lovely. The management staff is not.
Stayed 1 night in Sep 2025

10/10 Excellent

Pushkala

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful stay
Stayed 1 night in Sep 2025

10/10 Excellent

Manali Krishnagopal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 1 night in Aug 2025

8/10 Good

MANJU SARA

Stayed 1 night in Jun 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel… great gym and pool. Convenient location.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jyotsna

Stayed 4 nights in Jun 2025

10/10 Excellent

Manisha

Stayed 1 night in Jun 2025

10/10 Excellent

Mukul

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience and will return.
Stayed 4 nights in Apr 2025