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Hyatt Carmel Highlands

4.0 star property

Photo gallery for Hyatt Carmel Highlands

Fireplace
Couples treatment room(s), hot stone massages, deep-tissue massages
Premium bedding, down duvets, pillow-top beds, in-room safe
Reception
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View map
120 Highland Dr, Carmel, CA, 93923
  • Place, Gravity Garden
    ‪11 min walk‬
  • Place, Point Lobos State Natural Reserve
    ‪13 min walk‬
  • Place, Point Lobos Ranch
    ‪16 min walk‬
  • Airport, Monterey, CA (MRY-Monterey Peninsula)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Garden View

Standard Room, 1 King Bed, Garden View

Standard Room, 1 King Bed, Garden View

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Ocean View

9.0 out of 10
Wonderful
(21 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Garden View

Standard Room, 2 Queen Beds, Garden View

Standard Room, 2 Queen Beds, Garden View

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Sunset Suite, 1 Queen Bed with Sofa bed, Ocean View

Sunset Suite, 1 Queen Bed with Sofa bed, Ocean View

Sunset Suite, 1 Queen Bed with Sofa bed, Ocean View

  • Ocean view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Big Sur Suite, 1 Bedroom, Ocean View

Big Sur Suite, 1 Bedroom, Ocean View | Living area

Big Sur Suite, 1 Bedroom, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 57 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Point Lobos Suite, 1 Bedroom, Ocean View

Point Lobos Suite, 1 Bedroom, Ocean View | Living area

Point Lobos Suite, 1 Bedroom, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 79 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Townhome, 1 Bedroom, Kitchenette, Ocean View

A modern living room with a fireplace, a flat-screen TV, and a balcony with a view of the sea.

Townhome, 1 Bedroom, Kitchenette, Ocean View

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 83 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

Similar properties

Daily full breakfast for a fee
Hyatt Vacation Club At Highlands Inn
Carmel Highlands
  • Pool
  • Spa pool
  • Spa
  • Free Wi-Fi
4.4 out of 5, Excellent, 263 reviews
The price is AU$714
includes taxes & fees
1 June - 2 June
Hyatt Vacation Club At Highlands Inn

About the area

Carmel

With a stay at Hyatt Carmel Highlands in Carmel (Carmel Highlands), you'll be a 1-minute drive from Point Lobos State Natural Reserve and 10 minutes from Carmel Beach. .This family-friendly resort is 9.2 mi (14.7 km) from Monterey Bay and 10.1 mi (16.3 km) from Monterey Bay Aquarium.
View more Resorts in CarmelOpens in a new window

What's nearby

  • Gravity Garden - 11 min walk - 1.0 km
  • Point Lobos State Natural Reserve - 13 min walk - 1.1 km
  • Point Lobos Ranch - 16 min walk - 1.4 km
  • Carmel Beach - 10 min drive - 9.0 km
  • Carmel Valley Ranch Golf Course - 21 min drive - 20.9 km

Getting around

  • Monterey Station - 25 min drive
  • Monterey Peninsula Airport (MRY) - 19 min drive

Restaurants

  • ‪Starbucks - ‬6 min drive
  • ‪Carmel Valley Coffee Roasting Company at The Crossroads - ‬6 min drive
  • ‪Sea Harvest Fish Market & Restaurants - ‬6 min drive
  • ‪Pacific's Edge - ‬1 min walk
  • ‪Pizza Heaven - ‬9 min drive

About this property

Hyatt Carmel Highlands

Hyatt Carmel Highlands offers 142 air-conditioned accommodations, which are accessible via exterior corridors and feature fireplaces and DVD players. Rooms open to balconies or patios. Pillowtop beds feature down comforters and premium bedding. 54-inch flat-screen televisions come with cable channels and pay movies. Full-sized refrigerators/freezers and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, and Swedish massages.
Make yourself at home in one of the 142 air-conditioned rooms featuring fireplaces and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Cable programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected.
Pamper yourself with a visit to the spa, which offers massages. You can take advantage of recreational amenities such as an outdoor pool, a hot tub, and a fitness center. Additional features at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy a satisfying meal at Pacific's Edge serving guests of Hyatt Carmel Highlands. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this resort consist of conference space and meeting rooms. Free valet parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Pacific's Edge - This restaurant serves breakfast and lunch.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 20 to 35 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Pacific's Edge

Things to do

  • Children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • DVD player
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Handrails in hallways
  • Handrails in stairways
  • Pool hoist on site
  • Upper floors accessible by stairs only
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 54-inch flat-screen TV with cable channels
  • DVD player
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Full-sized refrigerator/freezer

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Dryer
  • Fireplace
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 3 AM

Check-out

Check-out before noon

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 56.57 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Faxes
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • Laundry facilities
  • Newspaper
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 20 to 35 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Carmel Highlands
Carmel Highland Inn

Hyatt Carmel Highlands Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 506 out of 923 reviews
Rating 8 - Good. 185 out of 923 reviews
Rating 6 - Okay. 119 out of 923 reviews
Rating 4 - Poor. 72 out of 923 reviews
Rating 2 - Terrible. 41 out of 923 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Eliza

Stayed 2 nights in Jan 2026

10/10 Excellent

Susan, Morristown

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was extra kind. The room was very clean and comfortable. The premises was absolutely gorgeous. The food and drinks in the restaurant were superb.
Stayed 2 nights in Jan 2026

2/10 Terrible

Mary

I explained to the hotel that I was having kidney stone surgery and they refused to offer me a refund. I also tried to book different dates later in the year but the trip turned out to be much more expensive. They don't care and don't respond unless you contact them via email, and several telephone messages. They don't care one bit. The trip protection fee only lasted two weeks. Hotel looks nice but if you cant go expect to lose over $1000 like I did.
Stayed 3 nights in Jan 2026

10/10 Excellent

Genaro

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing.
Stayed 1 night in Jan 2026

10/10 Excellent

Teri

Stayed 2 nights in Jan 2026

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The suite was really clean,comfortable and quiet.We had a great stay .We would definitely stay here again and highly recommend it.
Stayed 3 nights in Jan 2026

10/10 Excellent

Annabelle

we stayed in a junior suite & fell
Stayed 2 nights in Jan 2026

8/10 Good

Ashley

Stayed 1 night in Jan 2026

10/10 Excellent

Marissone

Stayed 1 night in Jan 2026

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous view and great room!
Stayed 2 nights in Jan 2026

10/10 Excellent

Bobbi-lyn

Stayed 2 nights in Jan 2026

4/10 Poor

Xiaohua

Stayed 1 night in Dec 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic views. Room was incredible and the staff were outstanding making our stay perfect. Looking forward to a return trip.
Stayed 3 nights in Jan 2026

10/10 Excellent

Takudzwa

Stayed 1 night in Dec 2025

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible experience. Contacted the front desk several times to share feedback, no response. Ants throughout the room. Very unpleasant experience.
Stayed 2 nights in Dec 2025

4/10 Poor

Lizzy

Travelled with partner
We didn’t get our room until 5pm, when check in time was 4. Although,We did get a voucher for the restaurant. Once we were in our room, the room did match the picture. The view was underwhelming for the price we paid. We also found ants on our bed and in the bathroom area. Very disappointing
Stayed 1 night in Jan 2026

8/10 Good

Anja

Stayed 2 nights in Dec 2025

10/10 Excellent

Nolan

Stayed 2 nights in Dec 2025

4/10 Poor

Ajay

Disliked: Amenities, property conditions & facilities
Old property, with ocean views, not worth the cost. Overall good staff.
Stayed 2 nights in Dec 2025

4/10 Poor

Ashley

Travelled with partner
Disliked: Amenities
while the welcome drink was a nice touch, the hotel is located in a lower area with many stairs, which made carrying luggage quite challenging. The loading zone was small, so loading and unloading was inconvenient. Note this hotel does not have elevators so be aware of this when you travel with elderly family members or friends.
Stayed 1 night in Dec 2025

6/10 Okay

Bruce

Stayed 2 nights in Dec 2025

6/10 Okay

Ksenia

Liked: Staff & service
Over
Stayed 1 night in Dec 2025

10/10 Excellent

Paulo

Travelled with family
Liked: Cleanliness, property conditions & facilities
This hotel has a beautiful scenery. The service was excellent. I would love to come back.
Stayed 2 nights in Dec 2025

10/10 Excellent

Eric A. and Bertha A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2025

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean room, very nice and comfortable. Such friendly staff too! I am quite content to be here! We have an ocean view, but we arrived at night so I have yet to see what kind of ocean view it is. I’ve been in many ocean-view rooms, I hope this room does not disappoint when I check in the morning.
Stayed 1 night in Dec 2025