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Hyatt Carmel Highlands

4.0 star property

Photo gallery for Hyatt Carmel Highlands

Fireplace
Exterior
Premium bedding, down duvets, pillow-top beds, in-room safe
Reception
Couples treatment room(s), hot stone massages, deep-tissue massages

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
120 Highland Dr, Carmel, CA, 93923
  • Place, Gravity Garden
    ‪8 min walk‬
  • Place, Point Lobos State Natural Reserve
    ‪10 min walk‬
  • Place, Point Lobos Ranch
    ‪13 min walk‬
  • Airport, Monterey, CA (MRY-Monterey Peninsula)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Garden View

Standard Room, 1 King Bed, Garden View

Standard Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Ocean View

9.6 out of 10
Exceptional
(11 reviews)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Garden View

Standard Room, 2 Queen Beds, Garden View

Standard Room, 2 Queen Beds, Garden View

8.0 out of 10
Very good
(1 review)
  • Garden view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Sunset Suite, 1 Queen Bed with Sofa bed, Ocean View

Sunset Suite, 1 Queen Bed with Sofa bed, Ocean View

Sunset Suite, 1 Queen Bed with Sofa bed, Ocean View

  • Ocean view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Big Sur Suite, 1 Bedroom, Ocean View

Big Sur Suite, 1 Bedroom, Ocean View | Living area

Big Sur Suite, 1 Bedroom, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 57 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Point Lobos Suite, 1 Bedroom, Ocean View

Point Lobos Suite, 1 Bedroom, Ocean View | Living area

Point Lobos Suite, 1 Bedroom, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 79 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Townhome, 1 Bedroom, Kitchenette, Ocean View

Townhome, 1 Bedroom, Kitchenette, Ocean View | Living area

Townhome, 1 Bedroom, Kitchenette, Ocean View

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 83 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

Similar properties

Daily full breakfast for a fee
Hyatt Vacation Club At Highlands Inn
  • Pool
  • Spa pool
  • Spa
  • Free Wi-Fi
4.4 out of 5, Excellent, 212 reviews
The price is AU$575
includes taxes & fees
4 Feb - 5 Feb
Hyatt Vacation Club At Highlands Inn

About the area

Carmel

With a stay at Hyatt Carmel Highlands in Carmel (Carmel Highlands), you'll be within a 15-minute drive of Monterey Bay and Carmel Beach. .This family-friendly resort is 10.1 mi (16.3 km) from Monterey Bay Aquarium and 9.1 mi (14.7 km) from Cannery Row.
View more Resorts in CarmelOpens in a new window

What's nearby

  • Gravity Garden - 8 min walk - 0.7 km
  • Point Lobos State Natural Reserve - 10 min walk - 0.9 km
  • Point Lobos Ranch - 13 min walk - 1.1 km
  • China Cove - 5 min drive - 1.1 km
  • Hidden Beach - 5 min drive - 1.8 km

Getting around

  • Monterey Station - 25 min drive
  • Monterey Peninsula Airport (MRY) - 19 min drive

Restaurants

  • ‪Starbucks - ‬6 min drive
  • ‪Pizza Heaven - ‬9 min drive
  • ‪Carmel Valley Coffee Roasting Company at The Crossroads - ‬6 min drive
  • ‪Pacific's Edge - ‬1 min walk
  • ‪Post No Bills -Carmel - ‬7 min drive

About this property

Hyatt Carmel Highlands

Family-friendly resort with a full-service spa and free valet parking
Hyatt Carmel Highlands offers 142 air-conditioned accommodations, which are accessible via exterior corridors and feature fireplaces and DVD players. Rooms open to balconies or patios. Pillowtop beds feature down comforters and premium bedding. 54-inch flat-screen televisions come with cable channels and pay movies. Full-sized refrigerators/freezers and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, and Swedish massages.
Make yourself at home in one of the 142 air-conditioned rooms featuring fireplaces and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Cable programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected.
Pamper yourself with a visit to the spa, which offers massages. You can take advantage of recreational amenities such as an outdoor pool, a hot tub, and a fitness center. Additional features at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy a satisfying meal at Pacific's Edge serving guests of Hyatt Carmel Highlands. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this resort consist of conference space and meeting rooms. Free valet parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Pacific's Edge - This restaurant serves breakfast and lunch.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 20 to 35 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Pacific's Edge

Things to do

  • Children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • DVD player
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Handrails in hallways
  • Handrails in stairways
  • Pool hoist on site
  • Upper floors accessible by stairs only
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 54-inch flat-screen TV with cable channels
  • DVD player
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Full-sized refrigerator/freezer

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Dryer
  • Fireplace
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 3 AM

Check-out

Check-out before noon

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 56.57 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Faxes
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • Laundry facilities
  • Newspaper
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 20 to 35 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Carmel Highlands
Carmel Highland Inn

Hyatt Carmel Highlands Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 469 out of 855 reviews
Rating 8 - Good. 170 out of 855 reviews
Rating 6 - Okay. 110 out of 855 reviews
Rating 4 - Poor. 66 out of 855 reviews
Rating 2 - Terrible. 40 out of 855 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
The place is absolutely beautiful and the views are breathtaking and mesmerizing. This was my second visit to this magnificent place. The staff was wonderful. Stephanie at the front desk a pleasure to work with and very professional. Will be back soon. Thank You.
Stayed 6 nights in Oct 2025

4/10 Poor

Ralph

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The view is not enough. Besides, once it gets dark you can't see the coast. The stairs. Lots of stairs. Lots of very steep stairs. It's like hiking to Vernal Falls in Yosemite DO NOT take a room in in Building Q, R or S unless you are very fit and are not carrying luggage. No help with the bags getting to the room. Yes. We asked for it. FLYS. In the Dining room. FLYS In the bar at happy hour. Really annoying. Self parking is a nightmare. There isn't enough And if you are lucky enough to find a place to park, its a inclined hiked up and down The drop off area to unload your bags for Buildings Q, R, and S, is small The "two way road" (Highland Drive) is narrow from HWY 1 to the main building. It is worse from the main building up to the building where your room may be. The room was spartan in the extreme. The front door was hard to open from the inside. The bathroom door was worse. When we closed it, it it loudly jammed shut. It was a bear to yank it open. It made more noise opening than it did when it closed. Seriously, who doesn't notice that and fix it? I'm sure the guests next door were annoyed by the sounds that door made. We WILL NOT be back.
Stayed 2 nights in Oct 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We eat at the restaurant right before closing. They got us in swiftly. The food was just okay but expensive for what you got. I guess u pay for the location. The room was nice and clean.
Stayed 1 night in Oct 2025

8/10 Good

jennifer

Stayed 1 night in Oct 2025

8/10 Good

Oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jordan and staff very friendly and accommodating!
Stayed 1 night in Oct 2025

10/10 Excellent

Dexter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views from the townhouse.
Stayed 2 nights in Oct 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Deatrice

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and the property were awesome.
Stayed 2 nights in Oct 2025

2/10 Terrible

Seyed Pezhman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Sep 2025

8/10 Good

Felix

Travelled with family
Liked: Cleanliness
The area is very nice, ocean view and pine trees. The building lacks good sound proofing - you can hear people on both sides walking, like they are walking upstairs. The restaurant is closed on Mondays and Tuesdays and there no restaurants close-by. Parking is a bit far from rooms, so it's a walk up and down hills.
Stayed 4 nights in Sep 2025

10/10 Excellent

Chase

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, the property was very clean and quiet. Beds were extremely comfortable with great pillows. The rooms were very clean and nice bathrooms.
Stayed 2 nights in Sep 2025

2/10 Terrible

Liana

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was beautiful unfortunately we only got to use it to sleep and saw its beauty in the morning because check in was 2 hours late and we had to leave the property to get ready for an event at another hotel. awful experience with staff
Stayed 1 night in Sep 2025

10/10 Excellent

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique for special memory
Stayed 1 night in Sep 2025

10/10 Excellent

charlsie

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at Highland Inn four days. I was nervous because reviews were mixed. Our ocean view room was nice we did not find it outdated. Housekeeping took good care of us we always had fresh towels and clean room to return to. The breakfasts were wonderful and wait staff exceptional. We had breakfast everyday and husband said breakfast highlight of trip. We had dinner once. We enjoyed it and sunset view was amazing. We found the location very good, close to attractions in area but quiet and peaceful. The property is large. Its alot of walking and stairs. We are in our 60s and did fine but I can see that difficult for some people. Parking was far from our room, we did use valet a few times. But did fine walking it too. Grocery store is nearby and a nice laundry room avaiable at hotel. Gym facility was well equiped. We enjoyed our stay and would go back if in the area again.
Stayed 4 nights in Sep 2025

10/10 Excellent

Weiqi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the view literally on our front door to our room. Fantastic premium property
Stayed 1 night in Sep 2025

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Yan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can have a stunning view of Pacific Ocean from room and balcony.
Stayed 3 nights in Sep 2025

6/10 Okay

Amanda

The staff was very friendly and helpful, but overall the hotel was understaffed and it showed. The other item of note was the poor bathroom layout. While I understand constraints in older properties, the bathroom has a small single vanity with no lay space for items while having ample wasted space on the opposite wall.
Stayed 2 nights in Sep 2025

8/10 Good

Phil

Liked: Cleanliness, staff & service, room comfort

Getaway

Amazing view. Cozy place. needs more upkeep - your site pics have been enhanced…
Stayed 2 nights in Sep 2025

6/10 Okay

Kimberly

Liked: Staff & service

Not a Hyatt

It’s fine. What you’d expect from a basic hotel. Certainly not the caliber of a traditional Hyatt. The high point was the service at the front des, especially “Austin” was excellent and the service in the restaurant.
Stayed 3 nights in Sep 2025

10/10 Excellent

Paulo Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view to the ocean, from the ocean view room, is amazing. I would also recommend having breakfast at the restaurant for the food (suggest the eggs Benedict and the French Toast), and again the view.
Stayed 1 night in Sep 2025

10/10 Excellent

Lou

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Enjoyed the Pacific edge restaurant. The service was on point. The valet was so helpful with getting luggage to our rooms…it is the highlands with lots to climb. Shout out to Carlos for stepping up and getting us sorted out. The room was super clean and up to date thanks to the cleaning staff. We also enjoyed the bar at sunset service was impressive.
Stayed 4 nights in Sep 2025

10/10 Excellent

Treena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was very nice. The view from the hotel was amazing. We were in room 513 which did not have a view - it only looks at the rooms in front of it. The room was clean. The beds were super comfy. The sheets were quality. The front desk staff was helpful and friendly. Our only complaint was the noise - the room above us was LOUD. Maybe the floors are super thin because we were awakened every day way before daylight with floor noise over our heads that was well above average noise level. We would definitely stay here again but maybe look at the rooms to determine a room that has a nice view.
Stayed 3 nights in Sep 2025

10/10 Excellent

Victor De

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, clean, kind service
Stayed 3 nights in Sep 2025