The staff are all very warm and welcoming; more than happy to assist with navigation questions and recommendations. The room was clean and beautiful. The hotel is located in a quieter part of the city with beautiful views all around. It is close to shops and restaurants. We needed and iron but they o my had a steamer they immediately sent to our room. It was a great tool and a time saver! We paid for the daily breakfast and it was worth it. Coffee, espresso, fresh pastries, meats and cheeses, bacon, eggs, yogurt, fruits, juices, there was something for everyone. The cost was actually cheaper than many other hotels that were not as nice. It was at a great spot that is very walkable to most of the city. The only drawback was the location from the train station. We took an Uber for 30 euros to head to our next destination from the Milan Centrale Train Station. We highly recommend staying here if you travel to Milan.