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Hampton Inn & Suites Memphis East Germantown Area

2.5 star property

Photo gallery for Hampton Inn & Suites Memphis East Germantown Area

Free daily buffet breakfast
Exterior
Free daily buffet breakfast
Fridge, coffee/tea maker
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Pool
  • Parking available
  • Gym
  • Housekeeping

Explore the area

View map
962 S Shady Grove Rd, Memphis, TN, 38120
  • Place, Baptist Memorial Hospital-Memphis
    ‪4 min drive‬
  • Place, Memphis Botanic Garden
    ‪8 min drive‬
  • Place, University of Memphis
    ‪9 min drive‬
  • Airport, Memphis, TN (MEM-Memphis Intl.)
    ‪17 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non-Smoking

Standard Room, 1 King Bed, Non-Smoking

Standard Room, 1 King Bed, Non-Smoking

8.6 out of 10
Excellent
(18 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Double Bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 Double Bed, Non Smoking

  • Sleeps 4
  • 1 Double Bed

View all photos for Studio, 1 King Bed, Kitchen

Premium bedding, in-room safe, desk, iron/ironing board

Studio, 1 King Bed, Kitchen

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Refrigerator & Microwave (Wet bar)

Room, 1 King Bed, Refrigerator & Microwave (Wet bar)

Room, 1 King Bed, Refrigerator & Microwave (Wet bar)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower), Non-Smoking

LCD TV, pay films

Suite, 1 King Bed, Accessible (Roll-In Shower), Non-Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Kitchen

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 2 Queen Beds, Kitchen

  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Kitchen, Non-Smoking

LCD TV, pay films

Suite, 1 King Bed, Kitchen, Non-Smoking

8.6 out of 10
Excellent
(8 reviews)
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

7.6 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 Queen Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non-Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Non-Smoking

7.8 out of 10
Good
(24 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

LCD TV, pay films

Suite, 1 King Bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 King Bed

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Property amenity

Staybridge Suites Memphis - Poplar Ave East by IHG

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.4 out of 5, Excellent, 984 reviews
The price is AU$173
includes taxes & fees
13 Oct - 14 Oct
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About the area

Memphis

With a stay at Hampton Inn & Suites Memphis East Germantown Area in Memphis, you'll be in the business district, within a 10-minute drive of University of Memphis and Lichterman Nature Center. .This hotel is 10.9 mi (17.5 km) from Beale Street and 11.8 mi (18.9 km) from FedExForum.

What's nearby

  • Baptist Memorial Hospital-Memphis - 4 min drive - 2.9 km
  • Memphis Botanic Garden - 8 min drive - 7.4 km
  • Shelby Farms Visitor Center - 8 min drive - 8.1 km
  • University of Memphis - 9 min drive - 8.8 km
  • Graceland - 19 min drive - 23.5 km

Getting around

  • Memphis Central Station - 20 min drive
  • Memphis International Airport (MEM) - 15 min drive

Restaurants

  • ‪Chick-fil-A - ‬11 min walk
  • ‪Panda Express - ‬9 min walk
  • ‪Red Koi Japanese Cuisine - ‬14 min walk
  • ‪Central BBQ Poplar - ‬7 min walk
  • ‪Seasons 52 - ‬5 min walk

About this property

Hampton Inn & Suites Memphis East Germantown Area

Hotel in Memphis with free breakfast and area shuttle service
Hampton Inn & Suites Memphis East Germantown Area offers 130 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Memphis hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 130 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, tour/ticket assistance, and a vending machine. Guests can get around on the complimentary shuttle, which operates within 5 miles.
Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service. A complimentary buffet breakfast is served daily.
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Guests are offered a complimentary buffet breakfast each morning.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free area shuttle up to 5 miles
  • Parking on site (USD 10 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free area shuttle
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (152 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Built in 1999
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Self parking fee: USD 10 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Inn Grove Hotel Memphis-Shady
Hampton Inn Memphis-Shady Grove
Hampton Inn Memphis-Shady Grove Hotel
Hampton Inn & Suites Memphis-Shady Grove Road Hotel Memphis
Hampton Inn Memphis-Shady Grove Hotel
Hampton Inn Memphis-Shady Grove
Hotel Hampton Inn & Suites Memphis-Shady Grove Memphis
Memphis Hampton Inn & Suites Memphis-Shady Grove Hotel
Hotel Hampton Inn & Suites Memphis-Shady Grove
Hampton Inn & Suites Memphis-Shady Grove Memphis
Hampton Inn Suites Memphis Shady Grove
Hampton Inn Grove Hotel
Hampton Inn Grove
Hampton Memphis Shady Grove

Hampton Inn & Suites Memphis East Germantown Area Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 99 out of 186 reviews
Rating 8 - Good. 49 out of 186 reviews
Rating 6 - Okay. 21 out of 186 reviews
Rating 4 - Poor. 10 out of 186 reviews
Rating 2 - Terrible. 7 out of 186 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nathan

Stayed 1 night in May 2025

6/10 Okay

stephanie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed only one night but the door wouldn't properly closed (big issued for me as I was traveling with kids). When notified the receptionist they sent someone to "fix" the problem, but there was no difference.
Stayed 1 night in Jun 2025

6/10 Okay

Melanie

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2025

8/10 Good

Jennifer

Stayed 2 nights in Jun 2025

6/10 Okay

Jennifer

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
We stayed in a king suite. The kitchen floor and table had something sticky. Microwave did not work.
Stayed 2 nights in Jun 2025

8/10 Good

Tijaunta

Stayed 2 nights in Jun 2025

10/10 Excellent

Ginger

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had an excellent experience at Hampton Inn and suites Memphis East Germantown. The entire hotel, including our room was very clean and comfortable. The hotel was decorated in an up-to-date manner with all modern amenities. The staff, especially Kay, at the front desk was extremely friendly and helpful. We would highly recommend this hotel and would stay there again.
Stayed 2 nights in Jun 2025

10/10 Excellent

john

Liked: Cleanliness
Excellent service
Stayed 2 nights in Jun 2025

10/10 Excellent

Valachia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great spot, room was awesome
Stayed 3 nights in May 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Barrett

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Is about 1 year old since the renovation. Very nice.
Stayed 1 night in Jun 2025

10/10 Excellent

Leigh-Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kay at the front desk provided excellent efficient service she was very polite and professional and provided excellent customer service. Should our travels find us back in Germantown we will be back to stay.
Stayed 1 night in Jun 2025

10/10 Excellent

Dawn

Travelled with family
Liked: Staff & service, amenities
Nice area ,clean room
Stayed 1 night in Jun 2025

6/10 Okay

Harsha

Stayed 1 night in Jun 2025

10/10 Excellent

RandaShay, Hampton

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was courteous and accommodating. The room, halls and facility were clean, quiet and comfortable. The breakfast was a plus.
Stayed 2 nights in May 2025

8/10 Good

Lemuel, Little Rock

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love the area my room was decent. Check in was a let down. Non-friendly and subpar communication with initial staff member that checked me in. It was my first time at the property and she was not helpful. She didn’t even point me in the direction of my room or explained to me how the property gate worked.
Stayed 1 night in Jun 2025

10/10 Excellent

kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to wait on room to be cleaned after stated checkin time
Stayed 1 night in Jun 2025

8/10 Good

Phyllis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As above
Stayed 1 night in Jun 2025

8/10 Good

Phyllis

Travelled with family
Liked: Amenities, property conditions & facilities
Safe location with security. Only complaint was local calls would not go through.
Stayed 3 nights in May 2025

10/10 Excellent

Chad

Travelled with group
Liked: Amenities
Great property
Stayed 1 night in May 2025

4/10 Poor

Virginia

Travelled with family
Disliked: Staff & service, property conditions & facilities
Had issues with the door lock. Our door wouldn’t locked. Air conditioning didn’t cool properly.
Stayed 1 night in May 2025

6/10 Okay

Roseanne

Disliked: Staff & service, property conditions & facilities, room comfort
The mattress was collapsed and should have been replaced. I never had maid service the entire time I was there 5 days. I checked in on a Thursday and finally on Sunday I complained that I had only wet towels and that my trash baskets were overflowing. Towels were replaced & baskets emptied but nothing else! Terrible service.
Stayed 5 nights in May 2025

10/10 Excellent

Brittany

Stayed 2 nights in May 2025

4/10 Poor

Nathaniel

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
I didnt get the room a paid for. Unbelievable....
Stayed 2 nights in May 2025

10/10 Excellent

Yolande

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay! Staff was very guest focused which made the stay even better.
Stayed 2 nights in May 2025