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Hotel Pullman ZamZam Makkah

5.0 star property

Photo gallery for Hotel Pullman ZamZam Makkah

2 restaurants, breakfast, lunch, dinner served; international cuisine
Property video
View from property
Meeting facility
Massages

Reviews

7.0 out of 10
Good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
Abraj Al-bait., Central Area Ajyad, Makkah, 21955
  • Place, Great Mosque of Makkah
    ‪2 min walk‬
  • Place, The Clock Towers
    ‪2 min walk‬
  • Place, Kaaba
    ‪6 min walk‬

Room options

View all photos for Classic Room, 2 Single Size Beds, City View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Room, 2 Single Size Beds, City View

7.8 out of 10
Good
(35 reviews)
  • City view
  • 37 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for Classic Room, 2 Single Size Beds, Haram View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Room, 2 Single Size Beds, Haram View

  • 37 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for Classic Room, 4 Single Size Beds, City View

Classic Room, 4 Single Size Beds, City View

Classic Room, 4 Single Size Beds, City View

7.0 out of 10
Good
(7 reviews)
  • City view
  • 37 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Classic Junior Suite, 2 Single Size Beds, City View

Classic Junior Suite, 2 Single Size Beds, City View

Classic Junior Suite, 2 Single Size Beds, City View

  • City view
  • 45 sq m
  • Sleeps 6
  • 2 Single Beds

View all photos for Classic Accessible, 2 Single Size Beds, City View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Accessible, 2 Single Size Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds

View all photos for Classic Room, 2 Single Size Beds, Haram Courtyard View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Room, 2 Single Size Beds, Haram Courtyard View

7.4 out of 10
Good
(9 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds

View all photos for Classic Room, 3 Single Size Beds, City View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Room, 3 Single Size Beds, City View

  • City view
  • 1 bedroom
  • Sleeps 4
  • 3 Single Beds

View all photos for Classic Room, 3 Single Size Beds, Haram View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Room, 3 Single Size Beds, Haram View

  • 1 bedroom
  • Sleeps 4
  • 3 Single Beds

View all photos for Deluxe Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed

View all photos for Deluxe Junior Suite, 2 Single Size Beds, City View

Deluxe Junior Suite, 2 Single Size Beds, City View

Deluxe Junior Suite, 2 Single Size Beds, City View

  • City view
  • 1 bedroom
  • Sleeps 6
  • 2 Single Beds

View all photos for Presidential Suite, 1 King Bed with Sofa bed, City View (Deluxe)

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Presidential Suite, 1 King Bed with Sofa bed, City View (Deluxe)

  • City view
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram Courtyard View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram Courtyard View

  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram View

  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

  • City view
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Single Size Beds, City View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 2 Single Size Beds, City View

  • City view
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Size Beds, Haram Courtyard View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 2 Single Size Beds, Haram Courtyard View

  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Size Beds, Partial Kaaba View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 2 Single Size Beds, Partial Kaaba View

  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds

View all photos for Deluxe Room 2 Single beds ( Haram View )

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room 2 Single beds ( Haram View )

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds

View all photos for Classic Suite, Multiple Beds, Courtyard View

Classic Suite, Multiple Beds, Courtyard View

Classic Suite, Multiple Beds, Courtyard View

  • Sleeps 7
  • 1 Double Bed and 2 Single Beds

View all photos for Deluxe Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Suite, 1 King Bed

  • City view
  • Sleeps 7
  • 1 King Bed

Similar properties

Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Swissôtel Makkah
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
4.5 out of 5, Wonderful, 1,019 reviews
The price is AU$324
includes taxes & fees
14 Feb - 15 Feb
Swissôtel Makkah

About the area

Makkah

A stay at Hotel Pullman ZamZam Makkah places you in the heart of Makkah, steps from Great Mosque of Makkah and The Clock Towers. .This luxury hotel is 0.3 mi (0.6 km) from Kaaba and 0.2 mi (0.3 km) from King Fahad Gate.

What's nearby

  • Great Mosque of Makkah - 2 min walk - 0.2 km
  • The Clock Towers - 2 min walk - 0.2 km
  • King Fahad Gate - 3 min walk - 0.3 km
  • Kaaba - 6 min walk - 0.5 km
  • Well of Zamzam - 8 min walk - 0.6 km

Getting around

  • Makkah Station - 10 min drive
  • King Abdulaziz Intl. Airport (JED) - 72 min drive

Restaurants

  • ‪Brew92 - ‬4 min walk
  • ‪Swiss Express - ‬1 min walk
  • ‪Almsharf Lounge - ‬1 min walk
  • ‪Mado مادو - ‬4 min walk
  • ‪Al Tazaj | الطازج - ‬1 min walk

About this property

Hotel Pullman ZamZam Makkah

Luxury hotel with 2 restaurants connected to a shopping center in Makkah
Hotel Pullman ZamZam Makkah offers 1315 accommodations with minibars and safes. Accommodations have separate dining areas and include desks and dining tables. Select Comfort beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with premium satellite channels.

Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. This Makkah hotel provides complimentary wireless Internet access. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Enaya. Services include massages. The spa is open select days.
Make yourself at home in one of the 1315 guestrooms featuring minibars and flat-screen televisions. Your Select Comfort bed comes with Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages. This Art Deco hotel also features complimentary wireless internet access, concierge services, and shopping on site.
Grab a bite at Al Zahra, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include limo/town car service, a computer station, and complimentary newspapers in the lobby. Planning an event in Makkah? This hotel has 1076 square feet (100 square meters) of space consisting of conference space and meeting rooms.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Al Zahra - This restaurant serves breakfast, lunch, and dinner.
Al Yasmine - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Tea Garden - This coffee shop specializes in international cuisine and serves light fare only. Open 24 hours.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Valet parking on site (SAR 287.50 per day)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 90 per person
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Al Yasmine
  • Al Zahra
  • Tea Garden

Things to do

  • Full-service spa
  • Gym
  • Library
  • Shopping centre

Family friendly

  • Dining table
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,076 square feet of conference space
  • Computer station
  • Meeting rooms

Full-service spa

  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 33 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Dining table
  • Minibar
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Mobile key entry
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 AM
Early check-in subject to availability
Early check-in fee: SAR 400
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: SAR 400

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SAR 400.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 90 per person
  • Valet parking fee: SAR 287.50 per day
  • Early check-in fee: SAR 400 (subject to availability)
  • Late check-out fee: SAR 400 (subject to availability)
  • Rollaway bed fee: SAR 400.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10001442

We should mention

Only Muslims are allowed to enter the holy cities of Mecca and Medina
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Couples wishing to share a room must provide proof of marriage
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served or permitted at this property

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Hotel Pullman ZamZam Makkah
Hotel Pullman ZamZam Makkah Mecca
Pullman Makkah Hotel
Pullman ZamZam Hotel
Pullman ZamZam Makkah
Pullman ZamZam Makkah Mecca
ZamZam Makkah Hotel
ZamZam Pullman
ZamZam Pullman Hotel
ZamZam Pullman Makkah Hotel
Pullman Zamzam Makkah Makkah
Hotel Pullman ZamZam Makkah Hotel
Hotel Pullman ZamZam Makkah Makkah
Hotel Pullman ZamZam Makkah Hotel Makkah

Hotel Pullman ZamZam Makkah Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 374 out of 1004 reviews
Rating 8 - Good. 191 out of 1004 reviews
Rating 6 - Okay. 169 out of 1004 reviews
Rating 4 - Poor. 102 out of 1004 reviews
Rating 2 - Terrible. 168 out of 1004 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Ayesha

Liked: Cleanliness, amenities, property conditions & facilities
Staff was inattentive
Stayed 4 nights in Oct 2025

2/10 Terrible

Kadeer

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Extremely Disappointing Stay at Pullman ZamZam Makkah My recent stay at the 5-star Pullman ZamZam was extremely disappointing and far below expectations for a hotel of this standard. The check-in process was chaotic and delayed, with reception staff using WhatsApp messages to arrange rooms instead of a proper hotel system. No one explained why it was taking so long, and it was clear the team needed better training on hotel operations and guest handling. The room was in a rundown condition, with old furniture, a poorly maintained bathroom, and no view as advertised, which felt misleading. The lift system was another nightmare — since the hotel is on P11 and shares the building with a public food court on P3 and P4, everyone (including non-guests) uses the same lifts. This caused 20–30 minute delays just to go up or down, which is unacceptable for a 5-star property. The only redeeming part of my stay was the housekeeping team, who were polite, professional, and truly delivered 5-star service. Their friendliness and efficiency stood out amidst an otherwise poor experience. Overall, I strongly suggest management address the check-in process, staff training, lift congestion, and room maintenance, as the current standards do not reflect the Pullman brand or a true 5-star experience.
Stayed 5 nights in Oct 2025

8/10 Good

Asad

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Spacious room and clean
Stayed 3 nights in Oct 2025

6/10 Okay

Syed

Travelled with family
Liked: Cleanliness
We booked 2 rooms for 3 nights with 3 twin beds in each room City View. The rooms and bathrooms need a real upgrade. For the half price, their Madina one has the upgraded and very spacious and nicely decorated rooms. If it was not for the location that you get access to haram right from your hotel, there is no fancy thing about it for the price they charge.
Stayed 3 nights in Oct 2025

4/10 Poor

Atif

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
This is no value for money place. stayed their for 2 nights but paid a lot. Toilets and other parts of the room need serious upgrade. As promised Haram view was not a full view but a partial side view.
Stayed 2 nights in Oct 2025

6/10 Okay

Muhammad

Stayed 3 nights in Oct 2025

6/10 Okay

Nasima

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Lift service is terrible, hotel needs updating, rooms are not very clean, floor was sticky. Had to ask them to mop.
Stayed 5 nights in Oct 2025

8/10 Good

Bushra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were on the 18th floor, the room was spacious and clean, however you could still hear noise from the outside, I don't know if this was a common for all rooms. There was a small kitchen area in the room to make tea. Bathroom was clean and spacious too with all amenities available. The hotel is super close to the haram, I had read reviews that wait for the lifts were really long, but this is not something that we experienced at all. Staff were friendly and helped anytime we needed anything. The breakfast buffet is large with a nice variety. Overall, amazing experience, I would not hesitate to book here again. Thank you!
Stayed 3 nights in Oct 2025

6/10 Okay

aadil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is ideal, the issues i had were, that we were told we can check in from 2pm, but they wouldnt allow us until after 4. the air conditioning was really noisy, so was the fridge. the area outside the room was noisy and our door was not sound proofed. it was disappointing as i had high expectations of this hotel.
Stayed 2 nights in Oct 2025

4/10 Poor

Muhammad

Disliked: Staff & service, room comfort

Noisy and not the best service

The noise from the neighbours is very loud and can be heard all the time. The cleaning service is slow and didn't clean the room properly. Breakfast is crowded.
Stayed 5 nights in Oct 2025

10/10 Excellent

Hesham, Malaga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Alibashir

Liked: Cleanliness, staff & service, property conditions & facilities
It’s most convenient, clean and with highly professional team of staffs.
Stayed 1 night in Oct 2025

10/10 Excellent

Haroon

Stayed 3 nights in Oct 2025

8/10 Good

Ibrahim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Massive room with beautiful view. But not many amenities in the room or the bathroom. Breakfast was amazing
Stayed 2 nights in Oct 2025

10/10 Excellent

Issa

Stayed 1 night in Oct 2025

2/10 Terrible

sahbia

Stayed 4 nights in Oct 2025

10/10 Excellent

AYUB

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

MujeebuRahiman

Liked: Amenities
Best
Stayed 1 night in Oct 2025

8/10 Good

MOHAMMD SAJID, roorkee

Liked: Cleanliness, staff & service, property conditions & facilities
yes
Stayed 6 nights in Sep 2025

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast buffet is big with all kinds of options. Rooms are standard, its really close to the haram. Its in the clock tower complex.
Stayed 4 nights in Sep 2025

6/10 Okay

Umar

Stayed 2 nights in Oct 2025

10/10 Excellent

Khairy

Stayed 3 nights in Sep 2025

2/10 Terrible

malik

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shockingly bad service. I injured my foot and requested first aid kit and they did not have plasters. They instead instructed me to go to the pharmacy with bleeding foot myself. I’m paying £300 a night and they could not help source me a bandage or a plaster. This is not what you should expect from a 5 star hotel. Poor.
Stayed 3 nights in Sep 2025

10/10 Excellent

Rehab

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 2 nights in Sep 2025

8/10 Good

Hisham

Stayed 2 nights in Sep 2025