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Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

4.5 star property

Photo gallery for Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

3 outdoor pools, free pool cabanas, pool umbrellas
View from room
Front of property – evening/night
In-room dining
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Kitchen

Explore the area

View map
Av. Ernesto Coppel Campana 201, Mazatlán, SIN, 82110
  • Place, Mazagua Aquatic Park
    ‪14 min walk‬
  • Place, Witches Beach
    ‪19 min walk‬
  • Place, Cerritos Beach
    ‪10 min drive‬
  • Airport, Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪38 min drive‬

Room options

View all photos for Master Suite Ocean View

In-room dining

Master Suite Ocean View

9.0 out of 10
Wonderful
(14 reviews)
  • 39 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 Double Sofa Bed and 2 Double Beds

View all photos for Junior Suite Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Junior Suite Ocean View

9.0 out of 10
Wonderful
(30 reviews)
  • 90 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Pueblo Bonito Mazatlan - All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Kids pool
4.5 out of 5, Wonderful, 1,016 reviews
The price is AU$409
includes taxes & fees
2 Oct - 3 Oct
Pueblo Bonito Mazatlan - All Inclusive

About the area

Mazatlán

With a stay at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive in Mazatlán (Cerritos), you'll be within a 15-minute drive of Cerritos Beach and Mazagua Aquatic Park. .This all-inclusive property is 8.1 mi (13 km) from The Mazatlan Malecón and 9.7 mi (15.6 km) from Mazatlán Aquarium.

What's nearby

  • Mazagua Aquatic Park - 14 min walk - 1.1 km
  • Witches Beach - 19 min walk - 1.6 km
  • Mazatlan International Center - 8 min drive - 4.3 km
  • Galerias Mazatlan - 9 min drive - 5.8 km
  • Cerritos Beach - 10 min drive - 6.9 km

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 29 min drive

Restaurants

  • ‪Margarita - ‬19 min walk
  • ‪La Tambora - ‬19 min walk
  • ‪Kelly's Bar - ‬13 min walk
  • ‪Hotel Riu Mazatlán, Sinaloa - ‬20 min walk
  • ‪Sport Bar Riu Mazatlan Emerald Bay - ‬19 min walk

About this property

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive offers 378 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. Accommodations at this 4.5-star property have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Mazatlán property provides complimentary wireless Internet access. LED televisions come with premium satellite channels and pay movies. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and 2 outdoor tennis courts are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Armonia Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 378 guestrooms, featuring kitchenettes with refrigerators and stovetops. Your pillowtop bed comes with down comforters and premium bedding. LED televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as safes and separate sitting areas.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the complimentary area shuttle.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at La Cordeliere, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 4 bars/lounges.

Featured amenities include a business center, express check-in, and express check-out. Free valet parking is available onsite.
La Cordeliere - This beachfront fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
The Bistro - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Emerald Grill - Onsite restaurant. Open daily.
Sunset Grill - This poolside bistro specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Deli I and II - This delicatessen serves light fare only. Open daily.
A complimentary grocery shopping service is offered and 24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Meals and beverages at companion properties
Limited gourmet or à la carte dining

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Cooking
Dancing
Language

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Deli I and II
  • Emerald Grill
  • La Cordeliere
  • Sunset Grill
  • The Bistro

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Piano
  • Sauna
  • Shopping
  • Snorkelling
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Grocery/convenience store
  • In-room cot
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 15 buildings
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Hob
  • Kitchenette
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email with check-in instructions prior to arrival; front desk staff will greet guests on arrival at the property
Guests are required to provide name and reservation number at the resort entrance, before approaching the reception area.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Emerald Bay Pueblo Bonito
Emerald Bay Resort
Pueblo Bonito Emerald
Pueblo Bonito Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Pueblo Bonito Emerald Bay Resort
Pueblo Bonito Emerald Bay Resort Mazatlan
Pueblo Bonito Resort Emerald Bay
Emerald Bay Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Hotel Mazatlan
Pueblo Bonito Emerald Bay Resort All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort All Inclusive
Pueblo Bonito Emerald Bay All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Mazatlán

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 621 out of 1014 reviews
Rating 8 - Good. 210 out of 1014 reviews
Rating 6 - Okay. 104 out of 1014 reviews
Rating 4 - Poor. 48 out of 1014 reviews
Rating 2 - Terrible. 31 out of 1014 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Flor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
By far one of the best hotels in mazatlan
Stayed 1 night in Jun 2025

8/10 Good

Stefanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property is nice as you drive up. They have lengthy lines and could do a better job at offering water while you wait. The room wasn’t ready timely, you need a golf cart to transport you to different areas and that can take some time (10min) in the heat it was not fun. The pools were nice and the property was big and beautifully decorated. Very family oriented. The room was ok overall stay was average on a lovely property.
Stayed 2 nights in Jun 2025

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jesus at the pool was awesome. He took care of us each day making sure we had what we needed.
Stayed 4 nights in Jun 2025

6/10 Okay

Raul

Travelled with family
Disliked: Amenities
Pueblo bonito has changed a lot! Room are run down, check in was a long wait! All inclusive very limited. Restaurant have very little options. Rooms had no power outlets to charge phones. No night activities, only positive thing is all the staff is super friendly and will go above and beyond for you. Will probably not return to Pueblo bonito.
Stayed 7 nights in Jun 2025

10/10 Excellent

JUAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena atención del personal
Stayed 3 nights in Jun 2025

10/10 Excellent

Trenton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was extremely friendly and helpful
Stayed 7 nights in Jun 2025

8/10 Good

Sara, Meridian

Liked: Amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The whole experience was amazing. Customer service was top of the line Food, cleanse everything was amazing. Thank you very much 😊
Stayed 3 nights in Jun 2025

10/10 Excellent

Christopher W

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2025

10/10 Excellent

Caroline

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I’ll admit I’m a bit biased as someone who spent many summers in Mazatlán, this place holds a special spot in my heart. On this trip, my family and I decided to embrace the experience as tourists, and we were so impressed by the hospitality we received. Omar and his colleague (I wish I could remember his name!) at the night buffet were truly outstanding. Both were incredibly hardworking, kind, and attentive. They served us for four nights and made us feel right at home each evening. One night, they even surprised us with a specialty pizza for our table the moment they saw us arrive such a thoughtful gesture! Their warm hospitality left a lasting impression, and by the end of our stay, we made sure to find them and say goodbye. We’ll definitely be coming back next year!
Stayed 6 nights in May 2025

10/10 Excellent

Myriam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Daniel Adrian De

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We couldnt believe that upon arrival our room was upgraded from a Junior Suite to that of a Master Suite! We were very appreciative of how they fullfilled our requests of being on the ground level and close to both Swimming pools because of my knee issues! My wife and I were very impressed by the personal attention we were given by entire staff but especially by Antonio(Dinner Service) and Ariel(Breakfast Service) at the Buffet. I mentioned that i loved Spicy Salsa with my meals and they both went into the Kitchen and Blended me some Habanero Salsa..this is just an example of the kindness that they displayed towards us throughout our stay. We were able to really enjoy our Vacation because of the staff! We definitely recommend Pueblo Bonito Emerald Bay to all who are considering to go! Cant wait to go back!!
Stayed 7 nights in May 2025

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing. Beautiful resort and landscaping. Excellent staff. Nice rooms with great view. If you're looking for night life and lots of activities, this isn't for you. But if you want relaxing and good food and drinks, it's perfect.
Stayed 7 nights in May 2025

10/10 Excellent

Makayla Janelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visited Pueblo Bonito Emerald Bay with my friends and we had an excellent time. All the staff were especially friendly an knowledgeable, the ocean view from our room was stunning, the food was great, and the activities fun and diverse. A gorgeous resort right on the beach with an array of amenities and services, I highly recommend it!
Stayed 9 nights in May 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Muy buen lugar pero requiere mejoras

La experiencia fue buena como siempre, sin embargo, la habitación requiere mejoras como el aire acondicionado, genera mucho ruido, los elevadores lentos. Y el buffet tuvo cambios significativos a diferencia de antes de pandemia. El bar de área de adultos comienza a cerrar desde las 5pm en lugar de 6. Fuera de ello muy atentos y amigables en general el personal. Gracias.
Stayed 3 nights in May 2025

10/10 Excellent

Sinai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pueblo Bonito EB

Excelente atención y servicio de todo el equipo Pueblo Bonito
Stayed 3 nights in May 2025

10/10 Excellent

Sinai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

PB Emerald Bay

Excelente atención y servicio de todo el equipo de Emerald Bay Pueblo Bonito
Stayed 3 nights in May 2025

6/10 Okay

Ma Luisa Ayde

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Pésima atención al cliente

Stayed 3 nights in May 2025

10/10 Excellent

Shela Lee, Aurora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff treated us like royalty! We had a wonderful time! The property landscape is fabulous with views! The rooms are spacious but a lot of deferred maintenance and tattered elegance. Need updating since built in 2004. Food was good and ample amounts! Waiters and Golf cart drivers were like family!
Stayed 7 nights in Apr 2025

6/10 Okay

Jeremy

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Liked the food. Liked the trees. Didn't like lack of entertainment especially at night. Latest you could get a drink was suppose to be 10. But they actually closed restaurant/bar at 9:15 and they were not happy how I wasn't happy about that. Hated wait staff most indifferent wait staff I have ever experienced in Mexico. I've been to Mexico about 50 times. $10 usd tip for food for 2 and couldn't even get a smile or thank you from staff. I'm guessing resort had something to do with that as they asked you to tip as you signed for all drinks and food and charge to room: even if you had the all inclusive. And if you wanted to tip directly they asked you put it in envelope and give to front desk after stay. We just tipped directly like most all inclusive resorts. But like I said didn't seem appreciated at all. They have a very nice gym and spa. No nightly entertainment. This resort my opinion is made for people in their 70's.
Stayed 2 nights in Apr 2025

10/10 Excellent

anthony

Stayed 3 nights in Apr 2025

10/10 Excellent

Salvador

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and love the service. The staff was very friendly and kind. I had a situation occur where I had to switch rooms and they were very kind and flexible.
Stayed 3 nights in Apr 2025

10/10 Excellent

Alma Rosa, Lynwood

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito lugar y muy buenos Restaurantes Recomiendo ampliamente Pueblo Bonito Resort
Stayed 6 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

One of the best Hotels in Mazatlán

The hotel is amazing, really clean and the food is awesome, but the staff sometimes behaves like if only the international tourists had paid to be there.
Stayed 4 nights in Apr 2025