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Hotel Was nice overall, but our room smelled a bit stale.

Clean room, great staff, excellent amenities

I’d imagine a good family ski resort in season, good restaurants and bars. We stayed out of ski season and felt it was slightly limited compared to other resorts.

Na

-Door was awkard to use(Bathroom doors should swing into the bathroom so they are out of the way) -Coffee and tea was supplied but had nothing to stirring with, i had to use the rooms pen -key/light system is no good,,,if I leave then the other person has no lights Other than that

This was our family's first time visiting the Blue Mountain area. Firstly, this property is quite dated. Our room wasn't very clean. There was a hairpin left behind on the table, a piece of garbage under the bed, toothpaste stains on the mirror and counter top. The pool area and water smelled horrible but that has to do more with people doing things in the pool they shouldn't. Outside our room was also a disassembled playpen. For the price you pay, this hotel isn't worth it. What made the stay amazing and memorable for us was the front staff desk individual named Bruce. He was a delight to talk to and interact with. He allowed us to check in early, gave us a balcony roon, gave us wristbands for the coaster and canopy jump, gave us a restaurant coupon, gave us late checkout and even gave our kids a Blue Mountain plush when we checked out. He went above and beyond, it wasn't just about the extras but he went out of his way to converse with us and get to know our family and give us tips and information. He made the stay memorable and we would come to this resort because of him. Our family had a blast and it was 100% because of Bruce. Thank you!