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Excellent staff & customer service!

We stayed here for our last couple of days in India. It was lovely and calm with easy access to the beach. The staff were excellent. They were friendly, polite and very helpful. Overall a fantastic stay

Incredible service. The best in the business.

cleanest room, friendly staff, although it takes a while to check in and out

We are from London on a family trip and had visited Kochi and Munnar so we were at the end of our trip to Kerala where we wanted to relax and enjoy the weather for a few days. We were glad we chose this resort as we really did relax, and have a lovely break so for us, it is probably the best resort in Alleppey! The resort is located in Beautiful lush green surroundings, very peaceful and serene that is very pretty. The staff all work hard to look after it from the ground staff and cleaners, to room service and management. Adarsh, Saidul, Matthew made us feel special, spoke good English and understood our requirements, feedback and gave great customer service. It was our 25th anniversary and they gave us balloons and decorated the room, as well as a freshly made cake which we all really enjoyed and appreciated. The food is excellent!! We didn’t go anywhere else as it was so comfortable, everyday there was plenty of choices. Dipankar, Manoj, Saidul and the Chefs are excellent and passionate about their restaurant, they gave us great service throughout. Aditi and Marcy are also doing very well. The activity room is excellent, with good options for all ages, especially the Table tennis / pool table. The room service staff including Akshay and Shalini are thorough and very friendly too. Overall we had an amazing stay because the location, food, staff were very good so it was one of our best family holidays abroad. Thanks to all the staff at Sterling Lake!

Unfortunately I had to cut short the holiday as the hotel is not what I was expecting. It has no restaurant on site TV did not work WIFI was non existent The beech is a 15 minute walk The reception didn't look like one The rooms were stuffy and smelt of stale air The shower in one of the rooms did not work The road leading to the room was muddy following the monsoon with no amenities to keep your shoes clean. On the plus point: The staff were enthusiastic and helpful The rooms are big The bedsheets were clean The overall cleanliness was good.