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Stayed here for a couple nights whilst visiting Kochi. The rooms, facilities and staff were excellent. Importantly bed and pillows were comfortable for a good nights rest.

The gym had Air Conditioning, but it was on a timer that turned off after two minutes, so it was a really uncomfortable place to work out. Staff was really friendly though and went out of their way to make the stay positive.

Convenience

Clean spacious rooms, very nice breakfast. Friendly staff and great housekeeping. Excellent location.

Everything was perfect room, staff and amenities. I would highly recommend.

We had three rooms booked for a party of 6. The bathroom in one of the room was smelly and remained so even after the staff did some cleaning there. Most of the towels had a mildewy smell. I'd say about half the towels. Finally, the drain in the shower does not keep up with the tap. As you shower the soapy water starts to pool at your feet. Post shower you need to quickly wash your feet again. When I complained about this, they sent an electrician to fix it who said that is just how the plumbing works. Each of those issues costs a start in the review. The staff is courteous and tries to be helpful. They are likely operating within constraints that they have no control over. All in all, it was an experience I would not want to repeat. ... oh.. one more thing: the pillows are massive - not sure who can sleep with their neck at the angle that imposes on your neck. They do bring a standard and sensibly sized pillow if you ask. The overall experience was far worse than would be expected at the prices the hotel charges. And I can't account for gap between my experience and what the ratings say. My guess is that the locals have different tastes and expectations. My living and traveling has mostly been in North America and Europe.