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Everything was amazing (especially recommendations for nearby spots) except that AC didn’t turn on 2/3 nights. I suspect it is related to the outdoor temperature being low but can’t open the window when there is noise outside.
Nice location, clean and quiet
rooms, amazing hotel service, great and efficient staff.
Check in and check out was so easy. They even upgraded our room and threw in free breakfast on our 2nd time staying there, making us feel valued.
A great location! You can walk and walk and walk. And you can party all night and walk back safely. Close to anything and everything. After staying in other Spanish cities, we found this room to be a little dark and somewhat sad. But it has that cool sexy vibe if you like to keep a low profile. Small window.
Almost boutique style hotel in the center of Madrid. Perfect location. Friendly and helpful staff in rooms and f&b. Airco outlet in room was really dirty/dusty and not cleaned in some time. Rest of the room was in prefect condition. Would revisit.
Wendy was delightful and a wonderful front desk man who helped us so much on check in on May 15 and today, May 18 on check out - perhaps his name is Jhared
Margaret
Stayed 3 nights in May 2025
8/10 Good
Lamis
17 May 2025
Liked: Staff & service
Beautiful location and rooms were nice. But hallways were dark and smelled musty at all hours of the day.
Terrible sewer smell on hallways and room, dirty water coming from the bathroom floor. They didn’t turn the A/C on the room I asked why and was told it was a Madrid thing. I ‘ ve been to Madrid before in march and they have A/C. The room
was warm and stuffy. I was told to open the window and the noise was so loud I couldn’t sleep. I asked to change rooms, it was the same in another room. No A/C even when they told me they would turn it on.