Book Starwood Capital Lascassas accommodation from AU$83

We had a late check-in, the key card to room and outside wasn’t working had to go back and wait for staff. In the morning, the shower wasn’t working; we didn’t have time to call service desk and figure it out. We had to check out without taking shower. When I told desk staff, he said we did something wrong and sorry we couldn’t figure out. When I asked for partial compensation for the inconvenience; he said we only paid $89 for the room, what did I expect?. Pretty rude and disrespectful and walked away; and said to leave. Very disappointed, never had anyone be so rude.

It is a nice clean hotel with great options for food nearby. It is a quiet place, nice staff and again super clean and great for a low budget option. I just wish they had a baggage storage area for the early check out *11am is way too early for check out.

La comida el desayuno malo comida frisada solo la calientan nada fresco

Great location if traveling. Staff made sure we we accommodated. The Rooms were nice and clean. I always stay here when traveling between GA and MO

Good

I had a terrible experience staying at the Clarion Hotel. The pictures online looked NOTHING like the actual property. Upon arrival, I honestly thought I had pulled up to a motel instead of a hotel. I will say the front desk clerk during check-in was very nice and friendly, which was probably the only positive part of the stay. About 30 minutes after getting into our room, a roach came crawling across the wall. I immediately called the front desk to notify them and asked if someone could spray the room or move us to another room. I was then told I would have to pay an upgrade fee to switch rooms… after finding a roach in the original room. That made absolutely no sense. I requested a refund, but they refused because I booked through a third party. After going back and forth with management over the phone, the manager finally agreed to refund everything except the taxes. Since it was graduation weekend and almost every hotel nearby was booked, we really had no choice but to stay. Eventually, they waived the upgrade fee and moved us to another room. The next morning we decided to check out the “free breakfast” before leaving, and it honestly looked terrible so we left without eating. To make matters worse, the pool and hot tub were dirty. My kids LOVE swimming, and even they looked at the water and said, “No Dad, I’m good.” Overall, this was a very disappointing experience, and I will NEVER stay here again. You have been warned.