Independent Hotels In Laguna Beach

Great

The hotel price is relatively high for the level of facilities and amenities it offers.

It is a great location, quick beach access. First come first get umbrellas and chairs. All the staff is great. The not so good: partial beach view is standing next to the window. Not a see from my bed view. Yes, you do have to do valet. Valet is excellent. Two ice machines for the whole complex. Cleaner than i expected. Property is many buildings. Look at a mao before you pay for a room. I was in the Premier building. Cheated on ocean view, there is one if you want to stand by your window and look at 5 feet of ocean. My reservation did state partial ocean view. It isn't a lie, but i would never pay that price again. The room was very roomy and the bathroom has a tub and shower. Beach towels are provided. Lots of stairs at the Premier. Not good for handicap. Lots to do around the hotel. Shopping, dining, grocery store. It is on California highway 1.

Our room did not have a bathroom door on it! Not sure why, but there is plenty of space to put a barn door/sliding door on for some privacy. Also had a mobile/portable A/C on wheels which took up needed floor space in an already small room, and it was loud. Not sure why they don't invest in those sleek, slim, wall-mounted A/C units with remote controls. Would get that big clunky unit off the floor. None of the windows opened - bathroom window nailed shut. Had to have someone from the front desk show us how to use the TV - there were no instructions in the room. They need a few more larger menu options at the Roof Top Lounge, and the coconut shrimp was like the frozen ones you buy at Costco, didn't seem homemade. Staff was friendly and attentive.

We had a mixed experience for this being a 5 star property, and all just solely based on opinions. 1. First and foremost, the staff at every encounter were amazing (valet, front desk, restaurants, pool, boutique store). We were treated kindly and with utmost respect no matter who we encountered. 2. The ocean view room was amazing! The ocean truly came right up to the hotel and we could hear the waves while we slept.amazing and makes it all worth it! 3.The breakfast (and, again, staff) were amazing at the onsite restaurant. What was unfortunate, was if you made reservations, you would still wait behind others to be seated, and it would take a while to be greeted by your server. Sometimes over 15 min. 4.The daily room housekeeping and nightly turn down service was hit or miss. I would schedule it on their app. Or request via their dedicated text & only once happened without me having to ask several times. I’m a stickler for housekeeping each day. I want a clean room, with fresh amenities and don’t want to ask over and over and over. We only got the nightly turn down (part of fee paid to resort) once during our 4 night stay. we’d have to text in the morning for fresh towels, coffee etc. 5. The pools was pure chaos. This was due to inconsiderate guests and staff that didn’t enforce rules more. Chairs left unoccupied for hours while folks were down at the beach. Kids rinsng of sand in the hot tub, leaving it mucky. Kids running everywhere, eating in the pool, surfing in pool.

Thank you