Shangri-la Tanjung Aru, Kota Kinabalu

5.0 star property

Room options

View all photos for Tanjung Seaview (King)

Room amenity

Tanjung Seaview (King)

9.0 out of 10
Wonderful
(11 reviews)
  • Sea view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Tanjung Sea View, Executive Suite

View from room

Tanjung Sea View, Executive Suite

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 105 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Tanjung Deluxe Seaview Suite (King)

  • Sea view
  • 185 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Kinabalu Seaview (King)

Room amenity

Kinabalu Seaview (King)

9.6 out of 10
Exceptional
(9 reviews)
  • Sea view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Kinabalu Mountain View (King)

Room amenity

Kinabalu Mountain View (King)

9.4 out of 10
Exceptional
(11 reviews)
  • Mountain view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Tanjung Seaview (Twin)

Room amenity

Tanjung Seaview (Twin)

  • Sea view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Kinabalu Seaview (Twin)

Kinabalu Seaview (Twin)

Kinabalu Seaview (Twin)

7.0 out of 10
Good
(2 reviews)
  • Sea view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Kinabalu Mountain View (Twin)

Room amenity

Kinabalu Mountain View (Twin)

9.4 out of 10
Exceptional
(8 reviews)
  • Mountain view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Horizon Club Seaview (King)

Room amenity

Horizon Club Seaview (King)

  • Sea view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Club Seaview (Twin)

Room amenity

Horizon Club Seaview (Twin)

8.6 out of 10
Excellent
(4 reviews)
  • Sea view
  • 47 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Kinabalu Deluxe Seaview Suite (King)

Room amenity

Kinabalu Deluxe Seaview Suite (King)

  • Sea view
  • 123 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite (Kinabalu Jungle Themed)

Family Suite (Kinabalu Jungle Themed)

Family Suite (Kinabalu Jungle Themed)

  • Sea view
  • 66 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View (Tanjung)

Terrace/patio

Room, 1 King Bed, Pool View (Tanjung)

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Tanjung Sea View, Room, 1 King Bed, Terrace

Down duvets, in-room safe, individually decorated

Tanjung Sea View, Room, 1 King Bed, Terrace

  • Sea view
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Club, Twin Room, Terrace, Sea View

Horizon Club, Twin Room, Terrace, Sea View

Horizon Club, Twin Room, Terrace, Sea View

  • Sea view
  • 47 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Horizon Club, Room, 1 King Bed, Terrace, Sea View

Horizon Club, Room, 1 King Bed, Terrace, Sea View

Horizon Club, Room, 1 King Bed, Terrace, Sea View

  • Sea view
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Tanjung Sea View, Twin Room, Terrace

Tanjung Sea View, Twin Room, Terrace

Tanjung Sea View, Twin Room, Terrace

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 47 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Room, 1 King Bed, Terrace, Sea View (Kinabalu)

Room, 1 King Bed, Terrace, Sea View (Kinabalu)

Room, 1 King Bed, Terrace, Sea View (Kinabalu)

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 1 King Bed with Sofa bed (Clown Fish Themed)

Family Room, 1 King Bed with Sofa bed (Clown Fish Themed)

Family Room, 1 King Bed with Sofa bed (Clown Fish Themed)

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Twin Room, Pool View (Tanjung)

Twin Room, Pool View (Tanjung)

Twin Room, Pool View (Tanjung)

  • 47 sq m
  • Sleeps 4
  • 2 Single Beds

Twin Room, Terrace, Sea View (Kinabalu)

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

Family Twin Room, Terrace, Pool View (Tanjung )

  • Sleeps 4
  • 2 Single Beds

Family Room, 1 King Bed, Pool View (Tanjung, Terrace)

  • Sleeps 4
  • 1 King Bed

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About the area

Kota Kinabalu

Located in Kota Kinabalu (Tanjung Aru), Shangri-la Tanjung Aru, Kota Kinabalu is within a 10-minute drive of Sabah State Mosque and Imago Shopping Mall. .This beach resort is 3.8 mi (6.1 km) from Anjung Samudera and 4.4 mi (7 km) from Gaya Street Sunday Market.

What's nearby

  • Tanjung Aru Perdana Park - 13 min walk - 1.1 km
  • Sabah State Mosque - 6 min drive - 4.2 km
  • Imago Shopping Mall - 7 min drive - 5.6 km
  • Gaya Street Sunday Market - 9 min drive - 7.1 km
  • Suria Sabah Shopping Mall - 9 min drive - 7.4 km

Getting around

  • Tanjung Aru Station - 9 min drive
  • Kota Kinabalu Intl. Airport (BKI) - 17 min drive

Restaurants

  • ‪Dian Dian - ‬4 min drive
  • ‪Coco Joe's Bar & Grill - ‬9 min walk
  • ‪Shang Palace - ‬7 min walk
  • ‪Sunset Bar - ‬11 min walk
  • ‪DAI JANG GUM 大長今 - ‬3 min drive

About this property

Shangri-la Tanjung Aru, Kota Kinabalu

Shangri-la Tanjung Aru, Kota Kinabalu offers 498 accommodations, which are accessible via exterior corridors and feature espresso makers and safes. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down comforters. A pillow menu is available. 43-inch LCD televisions come with cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, and slippers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, 3 outdoor tennis courts, a marina, and a complimentary water park with waterslides are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and a steam room.

Guests under 16 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Chi has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 498 individually decorated guestrooms, featuring espresso makers and LCD televisions. Rooms have private furnished balconies or patios. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and slippers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor pools, you can spend some time at the private beach. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Cafe' TATU, one of the resort's 3 restaurants, or stay in and take advantage of the 24-hour room service. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:00 AM to 10:30 AM for a fee. Children aged 6 and younger eat free breakfast.
Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Kota Kinabalu? This resort has 7190 square feet (668 square meters) of space consisting of conference space and 3 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Children aged 6 and younger eat free breakfast.
Cafe' TATU - Overlooking the pool and garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Borneo Lounge; Bar - Overlooking the pool, this lobby lounge serves light fare only. Happy hour is offered. Open daily.
Shang Palace - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.
Coco-Joe's Bar; Grill - This poolside restaurant specializes in barbecue and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Sunset Bar - Overlooking the ocean, this bar serves light fare only. Happy hour is offered. Reservations are required. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Airport shuttle available
  • Limo/town car service
  • Free uncovered self parking on site
  • Covered valet parking on site (MYR 20 per day)
  • Limited on-site self and valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MYR 108 for adults and MYR 54 for children
  • 2 bars/lounges
  • 3 restaurants
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Borneo Lounge; Bar
  • Cafe' TATU
  • Coco-Joe's Bar; Grill
  • Shang Palace
  • Sunset Bar

Things to do

  • 2 outdoor pools
  • 3 outdoor tennis courts
  • 9-hole adjacent golf course
  • Arcade/game room
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Health club
  • Kayaking
  • Mini golf
  • Mountain biking
  • Nightclub
  • Paddleboard
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Rowing/canoeing
  • Sailing
  • Scuba diving
  • Snorkelling
  • Steam room
  • Table tennis
  • Water skiing
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Baby bath
  • Babysitting (surcharge)
  • Changing table
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • 7,190 square feet of conference space
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Garden
  • Marina
  • On a private beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Cobblestone flooring in public areas
  • Doorbell and phone notification
  • Front entrance ramp
  • Hand-held showerhead
  • Handrails in stairways (86 centimetre high)
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (109 centimetre wide door)
  • Magnifying mirror
  • Phone accessibility kit
  • Sign language-capable staff
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual doorbell notification
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 2 buildings
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 1983
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic water bottles
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Meal delivery service
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are required to download the property's Shangri-La mobile app before check-in
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities or services will be unavailable from December 9 2025 to February 10 2027 (dates subject to change):
  • One of the bars/lounges
  • One of the dining venues
  • One of the swimming pools
  • Fitness facilities
  • Recreation facilities
The property will be renovating from October 28 2025 to February 10 2027 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • One of the swimming pools
  • Bar/lounge
  • Fitness facilities
  • Lobby
  • Select guestrooms
  • Water park

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool
  • Recreational facilities

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 6 and younger eat free breakfast
Rollaway/extra beds are available for MYR 212.4 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 108 for adults and MYR 54 for children
  • Covered valet parking fee: MYR 20 per day
  • Rollaway bed fee: MYR 212.4 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property
Guests under 16 years old are not allowed in the health club or fitness facility
Guests under 16 years old are not allowed in the spa

Property is also known as

Shangri La's Tanjung Aru Resort Spa
Shangri La's Tanjung Aru Kota Kinabalu
Shangri La's Tanjung Aru Resort
Shangri La's Tanjung Aru Resort Kota Kinabalu
Tanjung Aru
Shangri La Kota Kinabalu
Shangri Las Tanjung Aru Hotel
Shangri Las Tanjung Aru Resort
Shangri-La`s Tanjung Aru Hotel Kota Kinabalu
Shangri-La`s Tanjung Aru Resort And Spa
Shangri-La's Tanjung Aru Resort & Spa Kota Kinabalu, Sabah
Shangri La's Tanjung Aru Resort Spa
Shangri-La Tanjung Aru, Kota Kinabalu Resort
Shangri-La Tanjung Aru, Kota Kinabalu Kota Kinabalu
Shangri-La Tanjung Aru, Kota Kinabalu Resort Kota Kinabalu

Shangri-la Tanjung Aru, Kota Kinabalu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 718 out of 1000 reviews
Rating 8 - Good. 185 out of 1000 reviews
Rating 6 - Okay. 48 out of 1000 reviews
Rating 4 - Poor. 18 out of 1000 reviews
Rating 2 - Terrible. 31 out of 1000 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Stephen

Stayed 2 nights in Dec 2025

10/10 Excellent

SITIE ASHYURRAH

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
great hospitality
Stayed 1 night in Nov 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, amenities
Excellent hotel service!
Stayed 1 night in Nov 2025

10/10 Excellent

Singh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort experience. Sapi Island was breathtaking. Azure waters, glorious sun. Paradise
Stayed 3 nights in Nov 2025

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff made our stay memorable. All were friendly, courteous, helpful and went the extra mile. Would definitely return
Stayed 20 nights in Sep 2025

10/10 Excellent

DIVAKAR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly with😀
Stayed 3 nights in Aug 2025

10/10 Excellent

Miao

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I spent 3 days and 2 nights there, and we tried each of the restaurants. The food was great, and the swimming pools were very nice. There were also plenty of activities to enjoy — a game room, a VR room, and even a small cinema. We also booked some water activities with Star Marine. We definitely plan to come back again.
Coco Grill
Sunset Bar
Stayed 2 nights in Aug 2025

10/10 Excellent

Faith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is consistently fantastic. The site itself is beautiful and really well appointed. The views are stunning, and sunset just sensational. Well worth the cost to enjoy the sunset bar. Food options are great - we used most of these during our stay. The breakfast is wonderful, with a great range to cater to all tastes. The main thing that makes this place amazing though is the staff. All our interactions with staff were fantastic. Haniff over in food and beverages will do whatever he can to make your stay special - and has an incredible memory for the details of the guests. Brandon who took care of us on our hotel organised trip to Sapi Island was fantastic - knowledgeable, kind to our daughter, and made sure we got out to the reef to snorkel before it was understandably closed due to low tide. All staff, from those in the kids water area and in the games room, to those looking after your room and helping with bags, were great. We'd stayed right before coming to this hotel at another, big, "5 star" place not far away - also with nice features - but what makes the difference is how you are made to feel at Shangri-La Tanjang Aru. That is what made our holiday. (I can only hope that the hotel managers do not expand further and risk losing what makes this place special. There is a pretty warehouse for people wanting to take instagram photos up the road - keep this place the treasure it is!)
Stayed 4 nights in Aug 2025

10/10 Excellent

Wendy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We didn't want to leave

The Shangti-La is just a step up from other hotels. Yes, it's big and busy but the staff go out of their way to really spoil you. I'm vegan and they bent over backwards to ensure I had a great breakfast, sent soy milk to my room tweaked dishes so I ate well. And the location - oh my. We stayed in a garden room and could walk straight out looking at the sea. Room had a shower and a bath, was well stocked. Water in the fridge every day. Their Spa was great too. I can't think of anything bad about the place. We just didn't want to leave.
Stayed 5 nights in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Yuta

Stayed 2 nights in Jun 2025

10/10 Excellent

Hong Nhung Lynda

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Shangri-La was a beautiful well kept resort which was so family friendly. Their attentiveness to those with families was extraordinary. It made our stay so comfortable and pleasant. We would definitely recommend the Shangri-La to our family and friends.
Stayed 5 nights in May 2025

8/10 Good

Zarina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great property grounds, smelly carpet

The hotel property and bfast are amazing. Nice pools and pvt beach. Very nice. However, the carpet in the room had a terrible smell. The furniture is a little worn but the bathroom has been updated.
Stayed 5 nights in Mar 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Apr 2025

10/10 Excellent

Yu-Lan

Stayed 1 night in Mar 2025

10/10 Excellent

Yu-Lan

Stayed 1 night in Mar 2025

2/10 Terrible

Jessica

Stayed 3 nights in Apr 2025

10/10 Excellent

chang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best in kota kinabalu city

Best for holiday trip. hotel facilitate with great equipment/ facilities , food options and scenery. Only the bar menu next to the pool i think its way too much over price and not worth it. The orher restaurant are reasonable.
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

SEOK WAI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Morning breakfast was crowded as the area is quite secluded . A lot of varieties in the breakfast spread but the live station does not meet the standard of 5 stars hotel .
Stayed 4 nights in Mar 2025

10/10 Excellent

Lachezar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and accommodation. Breakfast need to be a bit more European/ Australian oriented. Prices at restaurants a bit high. We want to mention James, at the reception to say my big THANK YOU 🙏, for his help, support and great customer service! Looking for something particular, he did his best to help as. Again -big, big THANK YOU, James !!! The best customer assistant we ever met worldwide !
Stayed 5 nights in Mar 2025

4/10 Poor

EUNJUNG

Travelled with family
Liked: Room comfort
Disliked: Staff & service

not good

Overall, it is worse than Shangri-La Cebu Mactan. The sunset isn't particularly spectacular, but it's acceptable. Breakfast is not tasty. The staff are not friendly.
Stayed 7 nights in Dec 2024

10/10 Excellent

JIANFENG

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, good facilities, really enjoyed
Stayed 2 nights in Jan 2025

10/10 Excellent

Ulemj

Stayed 5 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024