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Mercure Kota Kinabalu City Centre

4.0 star property

Photo gallery for Mercure Kota Kinabalu City Centre

Indoor pool, outdoor pool
Minibar, in-room safe, desk, iron/ironing board
Interior
Gym
Front of property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
41, Jalan Gaya, Pusat Bandar, Kota Kinabalu, Sabah, 88000
  • Place, Jesselton Point Ferry Terminal
    ‪2 min walk‬
  • Place, Suria Sabah Shopping Mall
    ‪3 min walk‬
  • Place, Gaya Street Sunday Market
    ‪8 min walk‬
  • Airport, Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    ‪11 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Minibar, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • City view
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 2 Bedrooms

Minibar, in-room safe, desk, iron/ironing board

Suite, 2 Bedrooms

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 3 Bedrooms

Minibar, in-room safe, desk, iron/ironing board

Suite, 3 Bedrooms

  • Sea view
  • 112 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Double Beds

View all photos for Executive Suite, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Executive Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 2 Single Beds

  • City view
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 King Bed

7.8 out of 10
Good
(6 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 2 Single Beds

8.0 out of 10
Very good
(1 review)
  • 29 sq m
  • Sleeps 2
  • 2 Single Beds

Similar properties

Exterior
Holiday Inn Express Kota Kinabalu City Centre by IHG
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.7 out of 5, Exceptional, 221 reviews
The price is AU$96
includes taxes & fees
1 Mar - 2 Mar
Holiday Inn Express Kota Kinabalu City Centre by IHG

About the area

Kota Kinabalu

A stay at Mercure Kota Kinabalu City Centre places you in the heart of Kota Kinabalu, within a 10-minute walk of Gaya Street Sunday Market and Wisma Merdeka Shopping Center. .This hotel is 0.7 mi (1.2 km) from Atkinson Clock Tower and 0.8 mi (1.2 km) from International Cruise Terminal Kota Kinabalu.

What's nearby

  • Jesselton Point Ferry Terminal - 2 min walk - 0.2 km
  • Suria Sabah Shopping Mall - 3 min walk - 0.3 km
  • Gaya Street Sunday Market - 8 min walk - 0.7 km
  • KK Plaza - 11 min walk - 1.0 km
  • Kota Kinabalu Central Market - 13 min walk - 1.1 km

Getting around

  • Tanjung Aru Station - 10 min drive
  • Kota Kinabalu Intl. Airport (BKI) - 19 min drive

Restaurants

  • ‪Starbucks - ‬8 min walk
  • ‪Sushi Zanmai - ‬8 min walk
  • ‪ON 22 Hyatt Centric Restaurant - ‬4 min walk
  • ‪Maupassant Restaurant - ‬1 min walk
  • ‪Shoney's Dining & Bar - ‬2 min walk

About this property

Mercure Kota Kinabalu City Centre

Hotel in Kota Kinabalu with 2 restaurants and bars
Mercure Kota Kinabalu City Centre offers 226 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness center.
Make yourself at home in one of the 226 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Take advantage of recreational opportunities offered, including an outdoor pool, an indoor pool, and a fitness center. This hotel also features complimentary wireless internet access, wedding services, and a banquet hall.
Enjoy Italian cuisine at Fratini's, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Fratini's - This restaurant specializes in Italian cuisine and serves lunch and dinner. A children's menu is available.
Mou Passant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Compass - Onsite rooftop bar. Happy hour is offered.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 65 for adults and MYR 32.50 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Compass
  • Fratini's
  • Mou Passant

Things to do

  • Gym
  • Indoor pool
  • Outdoor pool

Family friendly

  • Indoor pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift (single-level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • 25 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 65 for adults and MYR 32.5 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 8:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Mercure Kota Kinabalu City Centre Opening September 2016 Hotel
Mercure Opening September 2016 Hotel
Mercure Kota Kinabalu City Centre Opening September 2016
Mercure Opening September 2016
Mercure Kota Kinabalu City Centre Opening November 2016 Hotel
Mercure Opening November 2016 Hotel
Mercure Kota Kinabalu City Centre Opening November 2016
Mercure Opening November 2016
Mercure Kota Kinabalu City Centre Opening April 2017 Hotel
Mercure Opening April 2017 Hotel
Mercure Kota Kinabalu City Centre Opening April 2017
Mercure Opening April 2017
Mercure Kota Kinabalu City Centre Hotel
Mercure Kota Kinabalu City Centre (Opening December 2017)
Mercure Kota Kinabalu City Centre (Opening April 2017)
Mercure Kota Kinabalu City Centre (Opening November 2016)
Mercure Kota Kinabalu City Centre (opening March 2016)
Mercure Kota Kinabalu City Centre (Opening October 2016)
Mercure Kota Kinabalu City Centre (Opening September 2016)
Mercure Kota Kinabalu City Centre (opening June 2016)
Mercure Kota Kinabalu City
Mercure Kota Kinabalu City
Mercure Kota Kinabalu City Centre Hotel
Mercure Kota Kinabalu City Centre Kota Kinabalu
Mercure Kota Kinabalu City Centre Hotel Kota Kinabalu

Mercure Kota Kinabalu City Centre Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 227 out of 710 reviews
Rating 8 - Good. 299 out of 710 reviews
Rating 6 - Okay. 103 out of 710 reviews
Rating 4 - Poor. 53 out of 710 reviews
Rating 2 - Terrible. 28 out of 710 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Manish

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Don't want to give even 1 Star. Allocated room was not clean, got a new room which was pretty much the same. Windows were disgusting with 90% covered with limescale or something, wobbly taps, then the AC wasn’t working. I had to stay up till around midnight till the maintenance guy fixed it. To top it off, at breakfast, just one guy in the egg station catering to a restaurant full of people. The guy was slower than sloth bear. To summarize, WILL NEVER EVER STAY HERE again.
Stayed 1 night in Oct 2025

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and comfortable with the two for drinking water a huge benefit. The breakfast buffet was good quality with a good mixture of local and western foods. Eggs cooked to order was a huge plus too. The rooftop pool and restaurant were lovely in the evening when the sun was setting. I ate here twice and the quality was great and staff very friendly
Bed in standard room
Rooftop pool
Mocktail
Stayed 4 nights in Sep 2025

6/10 Okay

john

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locations. Close to shopping and dining. The room is small. No privacy in the bathroom. Pool area is nice.
Stayed 3 nights in Sep 2025

10/10 Excellent

Lepina

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Lepina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central located hotel

This hotel is beer centrally located - the drive to the airport was average 20 mins; the Suria shopping mall is a 3-5 min walk and the boat docking port to the islands (gaya island; Sapi island etc) is also 5 mins walk. The staff were always really nice and smiling. The breakfast was definitely fresh and varied. I would recommend staying here and booking the sea view room.
Sea view from the window
Stayed 3 nights in Sep 2025

10/10 Excellent

Mohamad

Liked: Cleanliness, staff & service, property conditions & facilities
Need clean window.
Stayed 2 nights in Aug 2025

10/10 Excellent

Miao

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The hotel is very close to the mall and the harbour. We booked it mainly because we needed to take a dive course, and the price was a great deal. Breakfast was okay, and it was also conveniently close to all the restaurants we wanted to visit.
Stayed 1 night in Jul 2025

10/10 Excellent

Mohamed

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed my stay at this charming hotel. The atmosphere was spacious and quaint, offering a peaceful retreat while still being incredibly convenient. Its location made it easy to access all parts of Kota Kinabalu, whether for sightseeing, dining, or shopping. The staff were warm and welcoming, and the overall experience was smooth and relaxing. Highly recommended for anyone looking for comfort and accessibility in one place!
Stayed 2 nights in Aug 2025

10/10 Excellent

Miao

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great—very close to Jesselton Harbor. We booked the OWD course, so it was super convenient for us—only a 3‑minute walk. There’s also a big shopping mall nearby, plus it’s easy to find the durian street, fruit market, and seafood market. The hotel price is quite cheap, and it’s clean enough. It could be a bit better, but overall, it’s all good.
Stayed 4 nights in Jul 2025

8/10 Good

Joseph william

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
no thanks
Stayed 7 nights in Jul 2025

8/10 Good

chin chan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and well maintained
Stayed 3 nights in Jul 2025

8/10 Good

Shuk Wah, Louisa

Stayed 3 nights in May 2025

10/10 Excellent

sharon

Stayed 8 nights in Apr 2025

10/10 Excellent

TINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Hotel

Lovely hotel with good facilities and friendly staff. The room was very clean and comfortable. After arriving on a late flight I Was a little bit disappointed that we couldn’t get something to eat in the restaurant at 10.30 even though the closing time displayed was 11pm.
Stayed 1 night in Mar 2025

2/10 Terrible

Naiyeak

Liked: Cleanliness
Very friendly and nice views
Stayed 1 night in Dec 2024

10/10 Excellent

Azaiddy

Business traveller
Old property. Need renovation.
Stayed 1 night in Dec 2024

10/10 Excellent

Virendra, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Freddie

Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
We were given a room looking out to the sea; great view. Once the vacant lot between the hotel and the sea is constructed, the view of the sea will be blocked. Bed is comfortable. Service is good. What pulled down the score is the hotel conditions. There are stains along the edging of the shower screens and walls. The bathroom grout is clean. There are moldy spots in the tiles of the swimming pool grout at the water level.
Stayed 1 night in Sep 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities
Excellent location, very affordable price for the comfort and amenities. Breakfast buffet is well served with quality food and fruits. Good Coffee :-)
Stayed 1 night in Sep 2024

4/10 Poor

satoshi, fujieda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor of toilet, and sink area are wet every time due to water leakage.
Stayed 4 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Worth with the price

Big room. Comfortable bed. Strong water. Small bathroom and toilet.
Stayed 2 nights in Jul 2024

8/10 Good

Jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice enough hotel. My wife has diabetic medication that needs to keep cool so we like to use freeze packs as we travel to keep the meds cold. The rooms don’t have a freezer and the hotel would not freeze the packs for us. Every other hotel in Borneo was willing to do this for us. Security guard out the front (Aidi) was very helpful and organised a taxi to get us to the airport when our Grab failed to pick us up. We are very greatful to him for ensuring we made it to the airport in time. Sister in law left her phone at the hotel and the staff kept it safe until we returned to pick it up a few days later. Again we were very grateful however I was a little surprised they didn’t contact us when they found it originally. We didn’t contact them for a few days after we realized where we had left it.
Stayed 2 nights in Jul 2024

8/10 Good

Ka Wei

Stayed 6 nights in Jun 2024