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Mercure Kota Kinabalu City Centre

Hotel Class
4 out of 5
Photo gallery

Reviews

3.9 / 5Good
424 reviews

Amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Restaurant

Map

What's nearby

  • Popular Location
    Suria Sabah Shopping Mall
    6 min walk
  • Popular Location
    Wisma Merdeka
    7 min walk
  • Popular Location
    Jesselton Point Ferry Terminal
    8 min walk
  • Airport
    Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    10 min drive

Choose dates to view prices

Book online or call:

1800 781 504
  • Superior Room

    Room Amenities

    • Sleeps 2
    More details
  • Superior Room, View

    Room Amenities

    • City view
    • Sleeps 2
    More details
  • Suite, 1 Bedroom

    Room Amenities

    • City view
    • Sleeps 3
    More details
  • Executive Suite

    Room Amenities

    • City view
    • Sleeps 3
    More details
  • Suite, 2 Bedrooms

    Room Amenities

    • City view
    • Sleeps 4
    More details
  • Suite, 3 Bedrooms

    Room Amenities

    • Sea view
    • Sleeps 5
    More details

About this area

Kota Kinabalu

Located by the sea, Mercure Kota Kinabalu City Centre is in Kota Kinabalu's Downtown Kota Kinabalu neighborhood, an area with good shopping. Jesselton Point Ferry Terminal and Sutera Harbour are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Imago Shopping Mall and 1Borneo Hypermall. Check out an event or a game at Likas Stadium, and consider making time for Anjung Samudera, a top attraction not to be missed. Our guests appreciate the hotel's location for the sightseeing.

What's nearby

  • Popular Location
    Suria Sabah Shopping Mall - 6 min walk
  • Popular Location
    Gaya Street Sunday Market - 7 min walk
  • Popular Location
    Wisma Merdeka - 7 min walk
  • Popular Location
    Jesselton Point Ferry Terminal - 8 min walk
  • Popular Location
    Kota Kinabalu Wetlands Centre - 4 min drive

Getting around

  • Tanjung Aru Station - 11 min drive
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 18 min drive

Restaurants

  • Fratini's – Restaurant offering Italian cuisine. Serves lunch and dinner. Kids' menu available.
  • Mou Passant – Restaurant offering international cuisine. Serves breakfast, lunch, and dinner.
  • Compass – Rooftop bar. Open for happy hour.

About this property

Mercure Kota Kinabalu City Centre

This smoke-free hotel features 2 restaurants, an outdoor pool, and 2 bars/lounges. WiFi in public areas is free. Other amenities include a fitness center, a coffee shop/café, and self parking. All 310 rooms offer free WiFi, 24-hour room service, and flat-screen TVs with cable channels. Other amenities available to guests include minibars, rainfall showerheads, and coffee makers.

Policies

Check-in

Check-in between 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.

Pets

  • Pets not allowed

Payment types

Mastercard
American Express
Visa

Important information

Fees

 
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 65 for adults and MYR 32.5 for children (approximately)
  • Self parking fee: MYR 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

Up to 2 children 15 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Property is also known as

  • Mercure Kota Kinabalu City Centre opening June 2016 Hotel
  • Mercure Kota Kinabalu City Centre opening June 2016
  • Mercure Kota Kinabalu City Centre Opening September 2016 Hotel
  • Mercure Opening September 2016 Hotel
  • Mercure Kota Kinabalu City Centre Opening September 2016
  • Mercure Opening September 2016
  • Mercure Kota Kinabalu City Centre Opening November 2016 Hotel
  • Mercure Opening November 2016 Hotel
  • Mercure Kota Kinabalu City Centre Opening November 2016
  • Mercure Opening November 2016

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking: MYR 20 per night

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MYR 65 for adults and MYR 32.5 for children
  • 2 restaurants and 1 coffee shop/café
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • Fitness center
  • Outdoor pool

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Malay

Business services

  • 1 meeting room
  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Linens

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

Nearby activities

Where to eat

  • Fratini's – Restaurant offering Italian cuisine. Serves lunch and dinner. Kids' menu available.
  • Mou Passant – Restaurant offering international cuisine. Serves breakfast, lunch, and dinner.
  • Compass – Rooftop bar. Open for happy hour.
5 - Excellent
130
4 - Good
193
3 - Okay
59
2 - Mediocre
28
1 - Poor
14
4.0
Cleanliness
4.0
Service and Staff
3.8
Amenities
3.9
Property condition

4/5 Good

Room is good. The charge of breakfast is high. The location nearby by a shopping mall.

Stayed 2 nights in Aug. 2019

1/5

Only disappointed on check in to my room part.

Not good on check in part. Check in supposed at 3pm but got the keys at 3:40pm.

Stayed 1 night in Aug. 2019

3/5

Not made to feel very welcome by staff. Despite the hotel only being 2 years old, upkeep has not bee good. Daily cleaning was not thorough and swimming pool was extremely dirty - my poor husband contracted a fungal ear infection from there! We also informed the hotel that we were celebrating our 25th wedding anniversary and it doesn’t cost anything to provide a few celebratory words in return - such small steps such as this make people feel welcome. The hotel also celebrated it’s 2nd birthday while we were there and customers were very much inconvinienced by the event and also excluded! Nevertheless, the location being so close to the jetty and in the city centre is good - such wish that Service was better and more welcoming.

Stayed 7 nights in Jul. 2019

4/5 Good

Stayed 1 night in Aug. 2019

4/5 Good

Pros: Accommodated family of 5 very comfortably; stayed in large 3-roomed family suite. Price on Expedia very reasonable, suite very spacious with sea views. Very clean, cleaned daily, staff very attentive and friendly. Bottles of mineral water provided (x6) and replenished daily. Located very centrally within city. Parking limited but available for a charge. Good views from pool; well equipped gym. Excellent breakfast, good variety and quality. Cons: One of the rooms had a strong sewerage stench; staff alerted, problem investigated and resolved quickly. Same room also had some ants on the wall and table. Pool quite small.

Stayed 6 nights in Jul. 2019

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