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Grand Palladium White Sand Resort & Spa All Inclusive

5.0 star property

Photo gallery for Grand Palladium White Sand Resort & Spa All Inclusive

Aerial view
Lobby sitting area
Exterior
Couples treatment room(s), sauna, hot tub, steam room
Aerial view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Breakfast included
  • Room service

Explore the area

View map
Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO, 77710
  • Akumal Beach
    ‪6 min drive‬
  • Yal-ku Lagoon
    ‪9 min drive‬
  • Half Moon Bay
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Suite Single use Garden View

1 bedroom, minibar, in-room safe, desk

Junior Suite Single use Garden View

8.0 out of 10
Very good
(2 reviews)
  • 53 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Beachside

Junior Suite, Beachside

Junior Suite, Beachside

7.8 out of 10
Good
(18 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Beachside

Suite, Beachside

Suite, Beachside

  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Romance Bungalow by the lake

Romance Bungalow by the lake

Romance Bungalow by the lake

9.4 out of 10
Exceptional
(3 reviews)
  • 69 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

Junior Suite Poolside

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

1 bedroom, minibar, in-room safe, desk

Junior Suite Garden View

8.0 out of 10
Very good
(34 reviews)
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Garden View

Suite Garden View

Suite Garden View

  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Romance Villa Suite Poolside

  • 53 sq m
  • Sleeps 2
  • 1 King Bed

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Grand Palladium Colonial Resort & Spa All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.1 out of 5, Very good, 1,001 reviews
The price is AU$414
includes taxes & fees
25 Aug - 26 Aug
Grand Palladium Colonial Resort & Spa All Inclusive

About the area

Kantenah

With a stay at Grand Palladium White Sand Resort & Spa All Inclusive in Kantenah, you'll be 4.7 mi (7.6 km) from Akumal Beach and 12.9 mi (20.7 km) from Xel-Há Park. .This all-inclusive property is 8.2 mi (13.1 km) from Half Moon Bay and 17 mi (27.4 km) from Soliman Bay.

What's nearby

  • Akumal Beach - 6 min drive - 7.1 km
  • Cenote Azul - 6 min drive - 8.1 km
  • Yal-ku Lagoon - 9 min drive - 5.3 km
  • Half Moon Bay - 9 min drive - 8.9 km
  • Xel-Há Park - 15 min drive - 19.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 66 min drive

Restaurants

  • ‪Xtra Time Sport Bar - ‬8 min walk
  • ‪Lobby Bar White Sand - ‬1 min drive
  • Helios Restaurant
  • ‪Ikebana Japanese Restaurant - ‬9 min drive
  • ‪Mezcal Lobby Bar - ‬9 min drive

About this property

Grand Palladium White Sand Resort & Spa All Inclusive

Luxury property on the beach, with 5 outdoor pools
Grand Palladium White Sand Resort & Spa All Inclusive offers 264 air-conditioned accommodations with indoor private hot tubs and iPod docking stations. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include shower/tub combinations with jetted bathtubs, complimentary toiletries, and hair dryers.

This Kantenah property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia Palladium Spa & Wellness has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 264 air-conditioned rooms featuring indoor private hot tubs and flat-screen televisions. Rooms have private furnished balconies. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature jetted bathtubs and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 5 outdoor swimming pools, you can spend some time at the private beach. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 6 bars/lounges, or 2 swim-up bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Event facilities at this property consist of a conference center and 3 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Grand Palladium White Sand Resort & Spa All Inclusive has 5 restaurants on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball
Kids club

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Magnifying mirror
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2005
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Mosquito nets
  • Renovated entire property - 2019

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from June 1 2025 to December 31 2025 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 2 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Palladium White Sand Kantenah
Grand Palladium White Sand Resort
Grand Palladium White Sand Solidaridad
Grand Palladium White Sand Resort All Inclusive Kantenah
Grand Palladium White Sand All Inclusive Kantenah
Pallaum White d Inclusive Kan
Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

Grand Palladium White Sand Resort & Spa All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 370 out of 718 reviews
Rating 8 - Good. 190 out of 718 reviews
Rating 6 - Okay. 70 out of 718 reviews
Rating 4 - Poor. 41 out of 718 reviews
Rating 2 - Terrible. 47 out of 718 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Nataliya

Travelled with family
Liked: Cleanliness, staff & service
Same food everyday. In buffet some empty plates, not enough stuff to fill the plates. Not many spots to swim in the sea. Sometimes rooms where not cleaned. Huge property. Takr some time to figured out where is what. Noy my info was provided for VIP clients. Only at the end of my vacations found all pleasures of VIP access.
Stayed 9 nights in May 2025

10/10 Excellent

Meryalt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with top of the line customer service. Cielo and David were our concierges and they were amazing! Always checking on us, they helped with reservation for the shows. Will be definitely back soon!!!!
Stayed 4 nights in May 2025

10/10 Excellent

Amemarie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Carlos Monreal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at GP Riviera Maya and it exceeded all our expectations. For comparison we have traveled to ten resorts in the last five years and this was probably our best experience. We stayed at White Sands and got the VIP bracelet which allowed us to visit all the areas of the resort via Expedia/Orbitz. We traveled with a 19 month old and the service was excellent, always catering to our little one’s needs and being super understanding and helpful. By far the staff is what made the this stay very special. We specially enjoyed the concierge service (thank you Cielo and David!) that made our stay very comfortable. The FS pool staff was amazing (Leo, Maria, Estela, Lisbeth…) and they even helped us with a health scare with our little one. Food has definitely improved a lot versus last time we visited, we enjoyed every meal. We specially enjoyed the Mexican restaurant and their Yucatan region specialties. The staff at the White Sands lobby bar (Roger, Guendy, Freddy) were amazing and made us great pre-dinner cocktails every night. Fernando at Hacienda was amazing at lunch and Jose kept us well hydrated at the FS beach area. If we had to highlight any negatives it would probably be the beach, as it’s rockier than the one at other properties. The other thing that could be improved is access around the White Sands pool as those stairs can get pretty dangerous. We will definitely repeat and recommend the property.
Stayed 8 nights in Mar 2025

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierges Cielo and David were very helpful and nice, also the rifle instructor Victor was very nice. The dinner at El Dorado restaurant was my favorite.
Stayed 6 nights in Apr 2025

8/10 Good

S'rae

Stayed 5 nights in Apr 2025

4/10 Poor

EILEEN

Travelled with family
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Alexey

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 7 nights in Mar 2025

10/10 Excellent

Dakota

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. The dinning was fantastic and the pools were great. The beach was a little weedy and rocky by the White Sands and Colonial areas, but once to got into the water the sand down by the family select section was nice.
Stayed 8 nights in Mar 2025

10/10 Excellent

SCOTT, Cumming

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

William

Liked: Cleanliness
Stayed 8 nights in Mar 2025

10/10 Excellent

Irma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience all around. Good food. Very friendly and great staff
Stayed 5 nights in Mar 2025

10/10 Excellent

Shauna Leanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with lots of things to do. Loved the grounds, pools and a la carte restaurants. Pleasantly surprised with upgrade to VIP at check in from booking with Expedia. Our two concierges were wonderful and always available to help us with any questions throughout our stay (thank you Cielo and David!). Angel at the White Sands front desk was also especially helpful and friendly. Staff were amazing overall. This was our second trip to GP White Sands and we would come again.
Stayed 7 nights in Mar 2025

10/10 Excellent

James, Huntsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned home from a week stay and I’ll leave my honest review then be on my way from this page. The resort is a beautiful resort. The people are all very friendly. Upon checking in we were upgraded to VIP guests due to booking through Expedia. I’m not sure why it mattered that we used Expedia, but it granted us access to all resorts including TRS and FS. We were given butler service, which we mainly only used for booking Ala Cart restaurants. Cielo and David were great, always checking in with us and got us Ala carte each and every night including the day we arrived. They also left us a bottle of champagne and chocolates on our last night. We really enjoyed the White Sands pool, as I forgot to mention we stayed in the WS building 59. The pool was the least packed of all of the pools, as compared to Colonial where you could never find a chair after about 10 am. We ate at Portofino, La Adelita, Le Petit Chef (upcharge), El Dorado, Sumptori, and Helios, also The Nest for breakfast once. All were good, but we really didn’t like La Adelita even though it’s Mexican it’s not what we are accustomed to back in the states. The gym is very nice and clean with lots of free weights and machines. The outdoor courts are nice with baskstball, pickleball, archery, pellet shooting, and shuffleboard and mini golf (not great). We walked a lot (20k steps per day), although you could use trolleys if you like. We did one trip to Tulum via collectivo and visited the Ruins. Entertai
Stayed 6 nights in Mar 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great experience. Massive resort complex
Stayed 6 nights in Mar 2025

10/10 Excellent

Cole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Ione, Troy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the Grand Palladium White Sand. It was very nice to receive the VIP access from Expedia. My favorites restaurants were at TRS. Capricho was the best option for breakfast and lunch. For dinner we went to Portofino, Bahia Brasa, El Gaucho and La Boheme and La Adelina. The best bar at night was at White Sand with Roger and Vladimir. During the day I went to Rocco’s and Ariana snd bar attenders were great. The staff in our building were great. Our concierges, Cielo and David were excellent! We had a great room service ( cleaning, beds, towels, bathroom ). There are many places to walk and many walkways with shade. The girls enjoyed the gym and I really liked the spa. The only downside was the beach and the sargasso ( algae ). But the hotel has an excellent pool with sea water). We really enjoyed our stay, however the VIP access made a great difference.
Stayed 7 nights in Mar 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Keanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand palladium has a little bit for everyone, kids area and activities were so cute and looked fun. If you want quiet and relaxing, there’s areas for you and if you are wanting loud and inclusive there’s also places within the resort. Overall an amazing hotel
Stayed 8 nights in Mar 2025

10/10 Excellent

Saim

Liked: Cleanliness, staff & service, property conditions & facilities
Great! The family selection was by far the best part of the whole resort. From the family selection beach front to the family selection room. It was amazing!
Stayed 7 nights in Mar 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

Alexei, Akron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very much hesitant booking that resort due to 8 out of 10 rating... However, it was not too bad. Except for being severely overpriced due to the Spring break :) First of all. Food. You will see in the reviews that "food is subpar", etc. Not at all. We were eating at buffets only, no a a la carte (we hate ordering food and waiting for it). Don't go to the buffet in White Sands. It's truly subpar :) Instead, go to the Hacienda's in Colonial. The food is great there. Selection, quantities - everything is good. The resort is huge, but for us it was a plus. Walking from one place to another - I was getting over 20 000 steps every day and it's great. but if you don't like walking - there are golf carts for lazy people. The gym is nice. The beach area is long, probably about 1 mile long or so, but swimmable area is only in the "Family selections" area and it's about 100 yards long. Everybody is there, pretty much. All other areas of the beach are rocky and it's impossible to get into the water without breaking your legs :) The life guards are way too restrictive. There is no area that is clearly marked for swimming but if you move out of some area that's acceptable for them (by eyeballing, I guess) - they start whistle blowing, annoying you way too much. Overall, the resort can benefit from a better landscaping - there was a lack of color... A lot of greens, but much red. At bar, they touch lime/mind/pineapple pieces with bare hands... Rooms are OK.
Stayed 9 nights in Mar 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and relaxing resort.
Stayed 3 nights in Mar 2025

10/10 Excellent

Sherny isabel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very attentive always making sure all our needs were met. Location was clean and all amenities included.
Stayed 4 nights in Mar 2025

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025