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We reached during the storms, and were told the day before by the staff that all is well, so we did not cancel the trip. Although later we realized they had known about road blocks and staff taking off. When we called that we would be late as stuck in traffic block (flooding and damaged roads) and may not make it to the hotel since might have to stay on the other side of the road overnight, the best they came up with “we could waive off the late arrival fee”! The room was supposed to be “full ocean view” and we paid extra on Expedia for it — not partial but our room, although di’s have ocean and some hills view faced the air conditioning or some noise making machines from the balcony. They had advertised kitchen with stove, so we came prepared with groceries from Costco especially with the storm, they provide a small electric plate. Rooms are spacious and staff was courteous but housekeeping was once in 7 days. Their facility was flooded, parked on the road, mini golf soaking and pool/stairway etc closed yet we were charged $$$ for the resort fee. I wish as a Hilton property, they reimbursed for the inconvenience or at least did not charge for the resort fee as most of the facility was not usable, including elevators, that were mostly stuck and out of order. I expected more for the price we paid. They also do not provide any herbal/green tea bags like normally hotels do.

I dont ever leave reviews. But my experience at Napili Kai was so amazing that, I felt like i owed it to the staff to leave a postive review. Honestly, my family vacation could not have been any more perfect than what it was and thats thanks to the staff. The room was great, the amenties were beyond what i expected and the cleanliness of the resort was top notch.

The view was everything! We saw whales from our balcony also sea turtles. My daughter enjoyed the pool and hot tub. Highly recommend

the room was very clean i really liked that it was completely furnished, kitchen included everything you needed including appliances. tv was the only thing that was difficult to use. over all great loved my experience.

We liked it

Clean room. Friendly staff. Clean grounds. Easy access to beach and did not flood during Kona low where other areas did! I felt very safe!