Meet and greet was dreadful. We had stamped letters from immigration office, as they keep your passport when extending your visa, this was not sufficient for reception, thankfully I had a photo on my phone of my passport. First room, the safe did not work, sat there for over an hour whilst the maintenance man tried to fix it and gave up. Went back to reception and had to ask for another room ( we have a lot of valuables), the safe worked in this one but the AC didn’t so we just got on with it. By the time we got away from the room we were told areas such as the swimming pool had just closed, so we went for a drink and ordered food only to be told they had sold out of our menu choice so we didn’t bother. Breakfast was also a disaster which they blamed on the Chinese staying there, tables full of waste food and very little left to eat or a clean table to sit at.
On checking out we were told to wait while they checked the room for damage and that was the last straw, so I then told them what I thought of the service and the hotel amenities, they were extremely apologetic and stated that they have to check the rooms as theft and damage happen regularly and again blamed the Chinese.
This hotel caters mainly to the Chinese and that includes breakfast choice/ menus and music.
The hotel from the exterior looks wonderful, however, there is an old English saying that comes to mind for this place “its all fur coat no knickers”.