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Room was nice and shuttle van was good

Easy and nice

clean room and nice breakfast.

We arrived in plenty of time to take the complementary shuttle bus and we called we were told that it was not available. If you are saying you have a shuttle then it should be available

I need to preface this with the fact that I am not a picky person. I am all for crashing in a hotel without all the bells and whistles if I can save a little money. However, this hotel was horrible. I called prior to arrival to request an airport shuttle at 3:30am. I was told it was not an issue and to let them know at check in. Well, we arrived at 9:30pm and there wasn’t anyone to check us in. Then once they did come to check us in, they stated the shuttle was booked at our requested time so we’d have to go an hour earlier…2:45am…with two small kids and an infant. Ok. Fine. Next issue, I received a text message prior to arrival that said if I needed anything to respond to the text. I responded that I would need a crib. They replied that it wouldn’t be a problem. Upon arrival, I asked for the crib and was told they’d bring it up. We took our three kids to our room. On our way, a massive cockroach ran across the hall. Gross. By 10:30 we still hadn’t received the crib. Mind you I have to get up at 2:15. I called down and they said they were busy. I explained that I can’t go to bed until we get the crib. They said they’d send it up. They sent up a rollaway bed and said sorry we don’t have any cribs. What?!?! I absolutely will never stay at another Ramada in my life.

Super convenient location very nice. The staff is excellent. The whole home manager is awesome. The beds are so comfortable. Will definitely stay here again.