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The Ritz-Carlton, Shenzhen

5.0 star property

Photo gallery for The Ritz-Carlton, Shenzhen

Outdoor pool, open 6:00 AM to 11:00 PM, pool umbrellas, pool loungers
Property video
Lobby
Design Garden View King Room
Nightclub

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
116 Fuhua San Road, Futian District, Shenzhen, Guangdong, 518048
  • Place, Shenzhen Convention and Exhibition Center
    ‪6 min walk‬
  • Place, Shenzhen Civic Center
    ‪14 min walk‬
  • Place, Shenzhen Lianhuashan Park
    ‪2 min drive‬
  • Airport, Shenzhen (SZX-Shenzhen Intl.)
    ‪22 min drive‬

Room options

View all photos for Club Premier King Bed Room

Premium bedding, minibar, in-room safe, desk

Club Premier King Bed Room

  • City view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Junior Suite

Club Junior Suite

Club Junior Suite

  • City view
  • 62 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Executive King Bed Suite

Club Executive King Bed Suite

Club Executive King Bed Suite

  • City view
  • 104 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Garden View King Bed Room

Deluxe Garden View King Bed Room

Deluxe Garden View King Bed Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe Twin Bed Room

Premium bedding, minibar, in-room safe, desk

Club Deluxe Twin Bed Room

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Premier Twin Bed Room

Premium bedding, minibar, in-room safe, desk

Club Premier Twin Bed Room

  • City view
  • 55 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Twin Bed Room

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Bed Room

8.8 out of 10
Excellent
(9 reviews)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Twin Bed Room

Premium bedding, minibar, in-room safe, desk

Premier Twin Bed Room

  • City view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Garden View Twin Bed Room

Premium bedding, minibar, in-room safe, desk

Deluxe Garden View Twin Bed Room

7.0 out of 10
Good
(2 reviews)
  • Garden view
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Executive Twin Bed Suite

Club Executive Twin Bed Suite

Club Executive Twin Bed Suite

  • City view
  • 104 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Carlton Suite

Carlton Suite

Carlton Suite

  • City view
  • 118 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for The Ritz-Carlton Suite

The Ritz-Carlton Suite

The Ritz-Carlton Suite

  • City view
  • 446 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Design Twin Room

Design Twin Room

Design Twin Room

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Design King Room

Design King Room

Design King Room

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Design Garden View King Room

Design Garden View King Room

Design Garden View King Room

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Design Garden View Twin Room

Design Garden View Twin Room

Design Garden View Twin Room

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Design Premier King Room

Design Premier King Room

Design Premier King Room

  • City view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Oasis Suite

Oasis Suite

Oasis Suite

  • City view
  • 104 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe King Bed Room

Premium bedding, minibar, in-room safe, desk

Club Deluxe King Bed Room

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Bed Room

Premium bedding, minibar, in-room safe, desk

Deluxe King Bed Room

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite

Premier Suite

Premier Suite

  • 104 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier King Bed Room

Premium bedding, minibar, in-room safe, desk

Premier King Bed Room

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Discovery Suite

Discovery Suite

Discovery Suite

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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Bar (on property)
Futian Shangri-La Shenzhen
  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
4.5 out of 5, Wonderful, 912 reviews
The price is AU$219
includes taxes & fees
6 Apr - 7 Apr
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About the area

Shenzhen

With a stay at The Ritz-Carlton, Shenzhen, you'll be centrally located in Shenzhen, a short 7-minute walk from Shenzhen Convention and Exhibition Center and 13 minutes by foot from Coco Park Shopping Center. .This luxury hotel is 1.3 mi (2 km) from Shenzhen Lianhuashan Park and 5.1 mi (8.1 km) from Splendid China Folk Village.

What's nearby

  • Shenzhen Convention and Exhibition Center - 6 min walk - 0.6 km
  • Shenzhen Civic Center - 14 min walk - 1.2 km
  • Shenzhen Central Park - 16 min walk - 1.3 km
  • Shenzhen Lianhuashan Park - 2 min drive - 1.8 km
  • Huanggang Border Crossing - 2 min drive - 2.1 km

Getting around

  • Hong Kong Lok Ma Chau Station - 3 min drive
  • Gangxia Station - 8 min walk
  • Shenzhen Intl. Airport (SZX) - 32 min drive

Restaurants

  • ‪Subway - ‬4 min walk
  • ‪湘颂（卓悦 intown 店） - ‬3 min walk
  • ‪京味张烤鸭店 - ‬2 min walk
  • ‪辣可可·小炒黄牛肉 - ‬2 min walk
  • ‪Hai Mingge - ‬2 min walk

About this property

The Ritz-Carlton, Shenzhen

The Ritz-Carlton, Shenzhen offers 280 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. Satellite television is provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

2 hot tubs are on site along with an outdoor pool. Other recreational amenities include a sauna and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, Thai massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. Guests under 18 years old are not allowed in the spa.
Make yourself at home in one of the 280 air-conditioned rooms featuring iPod docking stations and minibars. Wired and wireless internet access is complimentary, while DVD players and satellite programming provide entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 hot tubs, a sauna, and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at Flavorz 全日制餐厅, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Shenzhen? This hotel has 15737 square feet (1462 square meters) of space consisting of a conference center and a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Flavorz 全日制餐厅 - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Xingli 中餐厅 - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Paletto 意大利餐厅 - This fine-dining restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner. Open daily.
Curv - This bar serves dinner and light fare. Happy hour is offered. Open daily.
Onyx - This lobby lounge serves breakfast, lunch, dinner, and light fare. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free secured self parking on site
  • Secured extended parking on site (CNY 60 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 217 for adults and CNY 108.50 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Curv
  • Flavorz 全日制餐厅
  • Onyx
  • Paletto 意大利餐厅
  • Xingli 中餐厅

Things to do

  • 2 hot tubs
  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • DVD player
  • Fenced pool
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (15,737 square foot of space)
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Doorbell and phone notification
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (110 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 28 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Lifeguards
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • DVD player
  • IPod dock
  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from March 9 2026 to April 19 2026 (dates subject to change):
  • Swimming pool
The property will be renovating from January 1 2026 to September 30 2026 (completion date subject to change). The following areas are affected:
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 525 per day
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 217 for adults and CNY 108.5 for children
  • Airport shuttle fee: CNY 600 per vehicle (one way)
  • Secured extended parking fee: CNY 60 per day
  • Rollaway bed fee: CNY 525 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 18 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Ritz-Carlton Hotel Shenzhen
Ritz-Carlton Shenzhen
Shenzhen Ritz-Carlton
Ritz-Carlton Shenzhen Hotel
The Ritz-Carlton, Shenzhen Hotel Shenzhen
The Ritz Carlton Shenzhen
The Ritz Carlton, Shenzhen
The Ritz-Carlton, Shenzhen Hotel
The Ritz-Carlton, Shenzhen Shenzhen
The Ritz-Carlton, Shenzhen Hotel Shenzhen

The Ritz-Carlton, Shenzhen Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 428 out of 564 reviews
Rating 8 - Good. 98 out of 564 reviews
Rating 6 - Okay. 17 out of 564 reviews
Rating 4 - Poor. 10 out of 564 reviews
Rating 2 - Terrible. 11 out of 564 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Gan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room , amenities always refilled and staff were very polite and excellent service.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect!
Stayed 1 night in Oct 2025

10/10 Excellent

Charman, cliffside park

Stayed 2 nights in Oct 2025

10/10 Excellent

Joselyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliest staff ever
Stayed 1 night in Sep 2025

10/10 Excellent

Luciano

Stayed 3 nights in Sep 2025

10/10 Excellent

YIFTACH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, great service

Great location, great service; stuff is attentive and warm to all guests all time; gym and souana are delicious; excellent stay
Stayed 2 nights in Aug 2025

10/10 Excellent

Ehab

Stayed 3 nights in Aug 2025

10/10 Excellent

Ferdinand

Stayed 1 night in Jun 2025

10/10 Excellent

Terence, Burlington

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 2 nights in Jun 2025

8/10 Good

Siu Hong

Stayed 1 night in Jun 2025

10/10 Excellent

marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 3 nights in May 2025

10/10 Excellent

Ambrose

Stayed 1 night in May 2025

10/10 Excellent

Sip Heng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

KAI

Stayed 1 night in Jan 2025

10/10 Excellent

yu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All stuff are super nice and helpful. Good location.
Stayed 2 nights in Jan 2025

10/10 Excellent

Min

Stayed 2 nights in Dec 2024

10/10 Excellent

Tomer, Barcelona

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel great service great location! I will definitely go back!
Stayed 5 nights in Nov 2024

10/10 Excellent

Ehab

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Shazzasbazzar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience on all counts.
Stayed 2 nights in Oct 2024

10/10 Excellent

CHRISTOPHER

Stayed 2 nights in Oct 2024

4/10 Poor

Andy

Disliked: Cleanliness, staff & service, property conditions & facilities
空气不流通
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2024

4/10 Poor

Leonard

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店人員友善，房間舒適清潔，地點方便。
Stayed 1 night in Aug 2024