The staff are terribly unfriendly and went out of their way to make our stay WORSE.
For example, we asked if they had a microwave, โNope, we donโt have one on the property.โ Really? How many rooms are there here, and you donโt have a microwave anywhere? โActually, we donโt let guests use it, but just this onceโฆโ Seriously? Itโs a thirty second inconvenience.
Also, about that family friendly pool?โNo kids under 14 allowed.โ
Want to enjoy the onsen with the kids? โNo kids under 5 allowed.โ
My adviceโ if you hate yourself, customer service, and especially kids, this is the place for you!
Otherwise, STEER CLEAR OF THIS AWFUL HOTEL