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Hard Rock Hotel Guadalajara

4.0 star property

Photo gallery for Hard Rock Hotel Guadalajara

Rooftop terrace
Lobby
Property entrance
2 bars/lounges, poolside bar
Buffet

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking available
  • Bar
  • Breakfast available

Explore the area

View map
Av. Ignacio L. Vallarta 5145, Camino Real, Zapopan, JAL, 45040
  • Place, Expo Guadalajara
    ‪6 min drive‬
  • Place, Minerva Roundabout
    ‪6 min drive‬
  • Place, US Consulate General Guadalajara
    ‪7 min drive‬
  • Airport, Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    ‪38 min drive‬

Room options

View all photos for Superior Room

Free minibar, in-room safe, desk, soundproofing

Superior Room

9.4 out of 10
Exceptional
(119 reviews)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 2 Queen Beds

9.4 out of 10
Exceptional
(44 reviews)
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(44 reviews)
  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Gold)

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 2 Queen Beds (Gold)

8.8 out of 10
Excellent
(17 reviews)
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed (Gold)

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed (Gold)

9.2 out of 10
Wonderful
(33 reviews)
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Rock Royalty)

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 2 Queen Beds (Rock Royalty)

9.0 out of 10
Wonderful
(6 reviews)
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed (Rock Royalty)

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed (Rock Royalty)

7.6 out of 10
Good
(5 reviews)
  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Room (Double Rock Royalty)

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room

Free minibar, in-room safe, desk, soundproofing

Deluxe Double Room

  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

Deluxe Double Room (Gold)

  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Accessible (Rock Royalty)

  • Sleeps 3
  • 1 King Bed

Suite (Amplified - Rock Royalty)

  • Sleeps 4
  • 1 King Bed

Suite (Rock - Rock Royalty)

  • Sleeps 4
  • 1 King Bed

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includes taxes & fees
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About the area

Zapopan

Located in Zapopan, Hard Rock Hotel Guadalajara is connected to the convention center, within a 10-minute drive of Minerva Roundabout and Expo Guadalajara. .This spa hotel is 3 mi (4.8 km) from World Trade Center and 4.1 mi (6.5 km) from University of Guadalajara Assembly Hall.

What's nearby

  • Expo Guadalajara - 6 min drive - 4.2 km
  • Plaza del Sol - 6 min drive - 3.8 km
  • Minerva Roundabout - 6 min drive - 3.8 km
  • US Consulate General Guadalajara - 7 min drive - 3.1 km
  • Basilica de Zapopan - 20 min drive - 16.8 km

Getting around

  • Mexicaltzingo Station - 7 min drive
  • Don Miguel Hidalgo y Costilla Intl. Airport (GDL) - 35 min drive

Restaurants

  • ‪Utc-6 Bar Hotel Hard Rock - ‬1 min walk
  • ‪Sessions - ‬1 min walk
  • ‪El Socio - ‬16 min walk
  • ‪Mr. Pampas - ‬19 min walk
  • ‪El Pargo - ‬10 min walk

About this property

Hard Rock Hotel Guadalajara

Pet-friendly hotel with a full-service spa connected to the convention center in Zapopan
Hard Rock Hotel Guadalajara offers 348 accommodations with free minibar items and safes. 49-inch Smart televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

This Zapopan hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Make yourself at home in one of the 348 guestrooms featuring free minibar items and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages and facials. If you're looking for recreational opportunities, you'll find an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
For lunch or dinner, stop by Sessions, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 8:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Event facilities at this hotel consist of a conference center and meeting rooms. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
Sessions - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour airport drop-off shuttle at scheduled times and on request for a surcharge
  • Parking on site (MXN 60 per day)
  • Covered valet parking on site (MXN 60 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:00 AM for a fee: MXN 340 for adults and MXN 150 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Sessions

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 26 floors
  • Banquet hall
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch smart TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 5:00 AM and 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1500 per pet, per day, plus a deposit of MXN 2000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and litter boxes are available

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 340 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 650 per vehicle (maximum occupancy 4)
  • Self parking fee: MXN 60 per day
  • Covered valet parking fee: MXN 60 per day (in/out privileges)
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 1500 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 5:00 AM and 3:00 PM
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

We should mention

Pool access available from 10:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 12 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision

Property is also known as

Hard Rock Hotel Guadalajara Zapopan
Hard Rock Guadalajara Zapopan
Hotel Hard Rock Hotel Guadalajara Zapopan
Zapopan Hard Rock Hotel Guadalajara Hotel
Hard Rock Guadalajara
Hotel Hard Rock Hotel Guadalajara
Hard Rock Guadalajara Zapopan

Hard Rock Hotel Guadalajara Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1770 out of 2510 reviews
Rating 8 - Good. 378 out of 2510 reviews
Rating 6 - Okay. 195 out of 2510 reviews
Rating 4 - Poor. 93 out of 2510 reviews
Rating 2 - Terrible. 74 out of 2510 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Jeannette

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Fine-if that’s what you are shooting for

The hotel was fine — the bed was comfortable and the room was clean, but overall it wasn’t anything special. I was disappointed with the service, especially for a hotel in Mexico where we usually have great experiences. Room service coffee was cold every morning we ordered it (three days in a row), and it was the only option before 8am since the Starbucks didn’t open until then. The menu items weren’t available, and when I asked, I was told the menu had changed, but staff didn’t seem interested in explaining what was available instead. It just didn’t compare to the great experience we had at another hotel in Tequila during the same trip. Next time we're in Guadalajara, we’ll try a more authentic place.
Stayed 4 nights in Aug 2025

10/10 Excellent

Brett

Stayed 1 night in Jul 2025

8/10 Good

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Terrible parking
Stayed 3 nights in Aug 2025

10/10 Excellent

Bruno

Stayed 1 night in Aug 2025

10/10 Excellent

Cheryll

Stayed 3 nights in Jul 2025

6/10 Okay

Carmen, Cidra

Travelled with family
Liked: Cleanliness, staff & service, amenities
So many days to repair elevator problems. Only one elevator working could turn your stay a bad one. More if you are traveling with a wheelchair es person.
Stayed 6 nights in Jun 2025

10/10 Excellent

Aileen R.

Liked: Cleanliness, staff & service, property conditions & facilities
EXCELLENT
Stayed 3 nights in Jul 2025

10/10 Excellent

Avelino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo lo que se refiere a este gran hotel !!! Súper recomendado
Stayed 4 nights in Aug 2025

10/10 Excellent

Roberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Brisa

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was more than helpful. Great service at all the restaurants and the hotel was so attentive the room was excellent. Great place for families! we never had to leave the building during our stay.
Stayed 1 night in Jul 2025

10/10 Excellent

Esmeralda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had amazing time! The staff were very professional and nice. Our room was clean
Stayed 1 night in Jul 2025

10/10 Excellent

Lila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitacion super comoda La gente muy amable
Stayed 3 nights in Jul 2025

10/10 Excellent

Char'Lee

Stayed 3 nights in Jul 2025

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dangerous Hazardous Unsanitary

After traveling all day I went to check in at HardRock hotel The Manager told me there was no Electricity but I could still stay! I said no electricity in the hotel could prove very dangerous and hazardous to my health The Manager agreed to refund my money for the 2 nights. And today I heard back from Hotels.com They will not be refunding my money
Stayed 2 nights in Jul 2025

10/10 Excellent

Julio

Stayed 3 nights in Jul 2025

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Arisai

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Super facil hacer check in, exterior y lobby limpios y bellos, cuarto super limpio, cama comoda, aguas y sacks incluidos, vista a la ciudad bellísima. El personal super amable y amigable. De las mejores experiencias! 10/10
Stayed 3 nights in Jul 2025

8/10 Good

Aileen

Stayed 5 nights in Jul 2025

10/10 Excellent

Cesar

Stayed 1 night in Jul 2025

10/10 Excellent

Luis, Jacksonville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 3 nights in Jul 2025

10/10 Excellent

Misael, Tonalá

Stayed 2 nights in Jul 2025

2/10 Terrible

Elena

Stayed 3 nights in Jun 2025

10/10 Excellent

Benedith

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place 😍
Stayed 1 night in Jul 2025

10/10 Excellent

Karla, Humble

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property and amazing staff.
Stayed 1 night in May 2025

10/10 Excellent

Enrique

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room, cleanliness, facilities, management
Stayed 3 nights in Jul 2025