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Hard Rock Hotel Guadalajara

4.0 star property

Photo gallery for Hard Rock Hotel Guadalajara

Rooftop terrace
Property video
Property entrance
2 bars/lounges, poolside bar
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking available
  • Bar
  • Breakfast available

Explore the area

View map
Av. Ignacio L. Vallarta 5145, Camino Real, Zapopan, JAL, 45040
  • Place, US Consulate General Guadalajara
    ‪3 min drive‬
  • Place, Minerva Roundabout
    ‪3 min drive‬
  • Place, Expo Guadalajara
    ‪4 min drive‬
  • Airport, Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    ‪25 min drive‬

Room options

Deluxe Room (Double Rock Royalty)

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Rock Royalty)

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed (Rock Royalty)

7.6 out of 10
Good
(5 reviews)
  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Accessible (Rock Royalty)

  • Sleeps 3
  • 1 King Bed

Deluxe Double Room (Gold)

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Gold)

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed (Gold)

9.2 out of 10
Wonderful
(33 reviews)
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Rock Royalty)

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 2 Queen Beds (Rock Royalty)

9.0 out of 10
Wonderful
(6 reviews)
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double Room

Free minibar, in-room safe, desk, soundproofing

Deluxe Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(44 reviews)
  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Gold)

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 2 Queen Beds (Gold)

8.8 out of 10
Excellent
(17 reviews)
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room

Free minibar, in-room safe, desk, soundproofing

Superior Room

9.4 out of 10
Exceptional
(115 reviews)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Suite (Rock - Rock Royalty)

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 2 Queen Beds

9.4 out of 10
Exceptional
(43 reviews)
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Suite (Amplified - Rock Royalty)

  • Sleeps 4
  • 1 King Bed

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About the area

Zapopan

Located in Zapopan, Hard Rock Hotel Guadalajara is connected to the convention center, within a 10-minute drive of Minerva Roundabout and Expo Guadalajara. .This spa hotel is 3 mi (4.8 km) from World Trade Center and 4.1 mi (6.5 km) from University of Guadalajara Assembly Hall.

What's nearby

  • US Consulate General Guadalajara - 3 min drive - 2.7 km
  • Minerva Roundabout - 3 min drive - 3.1 km
  • Plaza del Sol - 4 min drive - 3.8 km
  • Expo Guadalajara - 4 min drive - 3.8 km
  • Basilica de Zapopan - 10 min drive - 8.4 km

Getting around

  • Mexicaltzingo Station - 7 min drive
  • Don Miguel Hidalgo y Costilla Intl. Airport (GDL) - 35 min drive

Restaurants

  • ‪Sessions - ‬1 min walk
  • ‪Mr. Pampas - ‬19 min walk
  • ‪El Socio - ‬16 min walk
  • ‪Utc-6 Bar Hotel Hard Rock - ‬1 min walk
  • ‪Insomnia Café - ‬19 min walk

About this property

Hard Rock Hotel Guadalajara

Pet-friendly hotel with a full-service spa connected to the convention center in Zapopan
Hard Rock Hotel Guadalajara offers 348 accommodations with free minibar items and safes. 49-inch Smart televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

This Zapopan hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Make yourself at home in one of the 348 guestrooms featuring free minibar items and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages and facials. If you're looking for recreational opportunities, you'll find an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
For lunch or dinner, stop by Sessions, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 8:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Event facilities at this hotel consist of a conference center and meeting rooms. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
Sessions - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour airport drop-off shuttle at scheduled times and on request for a surcharge
  • Parking on site (MXN 60 per day)
  • Covered valet parking on site (MXN 60 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:00 AM for a fee: MXN 340 for adults and MXN 150 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Sessions

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 26 floors
  • Banquet hall
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch smart TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 5:00 AM and 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1500 per pet, per day, plus a deposit of MXN 2000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and litter boxes are available

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 340 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 650 per vehicle (maximum occupancy 4)
  • Self parking fee: MXN 60 per day
  • Covered valet parking fee: MXN 60 per day (in/out privileges)
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 1500 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 5:00 AM and 3:00 PM
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

We should mention

Pool access available from 10:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 12 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision

Property is also known as

Hard Rock Hotel Guadalajara Zapopan
Hard Rock Guadalajara Zapopan
Hotel Hard Rock Hotel Guadalajara Zapopan
Zapopan Hard Rock Hotel Guadalajara Hotel
Hard Rock Guadalajara
Hotel Hard Rock Hotel Guadalajara
Hard Rock Guadalajara Zapopan

Hard Rock Hotel Guadalajara Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1727 out of 2453 reviews
Rating 8 - Good. 370 out of 2453 reviews
Rating 6 - Okay. 189 out of 2453 reviews
Rating 4 - Poor. 94 out of 2453 reviews
Rating 2 - Terrible. 73 out of 2453 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Jorge

Travelled with family
Liked: Cleanliness, amenities
The restaurants were excellent and the room was clean. The elevators did not work and we were on one of the top floors. The room service was terrible, they served us raw hamburgers. And lastly, both our room and my mother-in-laws rooms front doors would not close. We had to call maintenance to repair them. It felt very insecure.
Stayed 4 nights in Apr 2025

10/10 Excellent

maria elisa

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien!
Stayed 1 night in Jun 2025

8/10 Good

Juan

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Jun 2025

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay, thank you for everything!
Stayed 2 nights in Jun 2025

8/10 Good

Mario

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Kate

Stayed 5 nights in Jun 2025

10/10 Excellent

Roberto

Stayed 5 nights in Jun 2025

8/10 Good

David

Stayed 2 nights in Jun 2025

8/10 Good

Bertha

Stayed 4 nights in Jun 2025

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel . Staff was great. Very clean and safe
Stayed 3 nights in Jun 2025

10/10 Excellent

Anny Catalina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está muy limpio, las habitaciones amplias
Stayed 2 nights in Jun 2025

10/10 Excellent

Irma

Stayed 3 nights in Jun 2025

10/10 Excellent

Joel

Stayed 1 night in Jun 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
hi
Stayed 3 nights in Feb 2025

10/10 Excellent

Marco

Stayed 1 night in Jun 2025

8/10 Good

celia

Travelled with partner
Liked: Cleanliness
Place was nice .
Stayed 1 night in May 2025

10/10 Excellent

Isabel

Stayed 1 night in Jun 2025

6/10 Okay

William

Business traveller
Liked: Cleanliness, amenities
Great decor didn't make up for elevators that were mainly non functional for 2 days. A credit should have been given or coupon for next stay, at minimum. June 8-10 2025
Stayed 2 nights in Jun 2025

4/10 Poor

Jesus

Travelled with family
Disliked: Cleanliness, amenities
2 out of 3 elevators were broken. Breakfast quality and variety was just not there. Overall cleanliness of the hotel was not good. Poor water pressure in shower.
Stayed 3 nights in Jun 2025

10/10 Excellent

Heriberto

Stayed 1 night in Jun 2025

8/10 Good

Miriam

Travelled with partner
Liked: Amenities, property conditions & facilities
When something is needed, it takes hours to help you.
Stayed 1 night in Jun 2025

10/10 Excellent

Lorena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service!
Stayed 2 nights in Jun 2025

8/10 Good

ADRIANA, Olivehurst

The stay was nice. The room was very clean. The service was great. Everyone was very polite. However,Only one elevator was in use, and that made it very hard and quite a wait
Stayed 1 night in Jun 2025

4/10 Poor

Pedro

The elevators doesn’t work. Long lines and waiting time to take the elevator.
Stayed 3 nights in Jun 2025

2/10 Terrible

Maritsa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I will not return ever and I don’t recommend this hotel to anyone, I arrived and not one person was welcoming or offered to help with my bags, it’s ok I checked in that was quick and easy. The elevator then took so long there was only one working on a busy Friday when I arrived, that totally sucked ok whatever, I get to my floor (10th floor) it smelled funky moldy and my room smelled worse, the bathroom was gross and had so much mold in the shower especially the floor the vents don’t work so my bathroom would be so foggy and I was just grossed out by the rotting wood around my bathroom vanity, my carpet was dirty and the bed was not comfortable. I wish more people would have shared how outdated and badly kept this hotel is. I found out after I was there that a few family members of mine had the same experience and will not be back to stay there. I didn’t even take pictures because I don’t wanna remember this place.
Stayed 3 nights in May 2025