Freeport Ski Resorts

This is my second time staying at this hotel, and my husband and I both love it! He uses the gym everytime we stay and he likes it. The bed is so comfortable! The parking is easy. I like it more without valet. The restaurant at the hotel is delicious. The outdoor seating area is amazing. The staff is so nice!! Surprisingly even though there is a bar downstairs the hotel is pretty quiet in the rooms. We stayed in a suite this time, and it was very cute. Definitely will stay again. This will probably be our go to hotel as we have family in Portland.

Hotel is beautiful but rooms are small! Tight for 3 people. The parking is expensive and only option is valet. There’s always a long wait to get your car, they don’t go in order and are rude. The “free” snacks on the various floors were nothing special. Instead of sparkling water, have regular available. Also some real snacks not just granola and mints. Otherwise it was beautiful!

The motel is undergoing construction and renovation. Loud construction noise continued past 6:00 PM and the bathroom sink would not drain. I have stayed here in the past and it has been a cost effective choice. The timing was bad for this particular visit.

A hotel has control over cleanliness, upkeep, and service. This hotel ranks very poorly in service. Not a single smile from any staff at check-in, check-out, or requests. They advertise pickup from the airport is available but after a call before flight, after landing, and then 3 more calls after landing, the shuttle did not arrive even after an hour. The hotel is 10 minutes away from the airport! In my last call to the hotel, they told me they couldn't even contact the driver of the shuttle and did not know where they were. No apology or explanation afterwards. If a service is not available, don't advertise it and don't falsely lead customers to believe it is there. Lastly, a simple apology goes a long way, but no apology goes further. I would never stay here again and recommend all to be wary.

yes the food selection and quality was good.

The associate at the desk was hospitable and accommodating, the room was fine except that its deadbolt lock was broken off, leaving one with a slight feeling of insecurity during a stay in such a room.