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TRU BY Hilton Edmonton Windermere

2.5 star property

Photo gallery for TRU BY Hilton Edmonton Windermere

Dining
Business centre
Lobby
Room, 2 Queen Beds
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • 24/7 front desk

Explore the area

View map
6025 Andrews Way, Edmonton, AB, T6W 1A4
  • Currents of Windermere
    ‪8 min walk‬
  • South Edmonton Common
    ‪7 min drive‬
  • West Edmonton Mall
    ‪13 min drive‬
  • Edmonton, AB (YEG-Edmonton Intl.)
    ‪21 min drive‬

Room options

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

8.6 out of 10
Excellent
(87 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Handicap)

Room, 1 King Bed, Accessible (Handicap)

Room, 1 King Bed, Accessible (Handicap)

10.0 out of 10
Exceptional
(3 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

8.6 out of 10
Excellent
(46 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Handicap)

Room, 2 Queen Beds, Accessible (Handicap)

Room, 2 Queen Beds, Accessible (Handicap)

7.6 out of 10
Good
(5 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Holiday Inn Express & Suites Edmonton SW - Windermere by IHG

  • Pool
  • Breakfast included
  • Spa
  • Pet-friendly
4.5 out of 5, Wonderful, 1,006 reviews
The price is AU$158
includes taxes & fees
24 Aug - 25 Aug
Holiday Inn Express & Suites Edmonton SW - Windermere by IHG

About the area

Edmonton

Located in Edmonton (Southwest Edmonton), TRU BY Hilton Edmonton Windermere is within a 15-minute drive of South Edmonton Common and Snow Valley Ski Club. .This hotel is 9.5 mi (15.3 km) from University of Alberta and 10.2 mi (16.5 km) from West Edmonton Mall.

What's nearby

  • Currents of Windermere - 8 min walk - 0.7 km
  • South Edmonton Common - 7 min drive - 9.4 km
  • West Edmonton Mall - 13 min drive - 15.0 km
  • University of Alberta - 16 min drive - 14.9 km
  • Rogers Place - 22 min drive - 19.0 km

Getting around

  • Century Park Station - 11 min drive
  • Avonmore Station - 16 min drive
  • Edmonton Intl. Airport (YEG) - 17 min drive

Restaurants

  • ‪Tim Hortons - ‬5 min drive
  • ‪McDonald's - ‬19 min walk
  • Monacci Coffeehouse
  • ‪Starbucks - ‬4 min drive
  • ‪Tim Hortons - ‬3 min drive

About this property

TRU BY Hilton Edmonton Windermere

Hotel with free breakfast, in the vicinity of South Edmonton Common
TRU BY Hilton Edmonton Windermere offers 90 accommodations with safes and bathrobes. Beds feature premium bedding. 55-inch LCD televisions come with premium cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Make yourself at home in one of the 90 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include safes and desks, and housekeeping is provided daily.
Enjoy recreational amenities such as an indoor pool and a fitness center. This hotel also features complimentary wireless internet access, an arcade/game room, and a banquet hall.
Grab a bite from the snack bar/deli serving guests of TRU BY Hilton Edmonton Windermere. A complimentary continental breakfast is served daily from 6:00 AM to 9:00 AM.
Featured amenities include a 24-hour business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 6:00 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Indoor pool

Family friendly

  • Arcade/game room
  • Cot (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Cot (surcharge)
  • Premium bedding

Bathroom

  • Dressing gowns
  • Private bathroom

Entertainment

  • 55-inch LCD TV with premium cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Late check-in fee: CAD 35.00 for check-in between 3:00 AM and 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 35.00 per pet, per night (maximum CAD 125.00 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are available for CAD 25.00 per stay

Payment types

Important information

Optional extras

  • Pet fee: CAD 35.00 per pet, per night (maximum CAD 125.00 per stay)
  • Service animals are exempt from fees
  • Late check-in fee: CAD 35.00 for check-in between 3:00 AM and 11:00 AM
  • Crib (infant bed) fee: CAD 25.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system

We should mention

Pool access available from 8:00 AM to 11:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

TRU Hilton Edmonton Windermere Hotel
TRU Hilton Windermere Hotel
TRU Hilton Edmonton Windermere
TRU Hilton Windermere
TRU BY Hilton Edmonton Windermere Hotel
TRU BY Hilton Edmonton Windermere Edmonton
TRU BY Hilton Edmonton Windermere Hotel Edmonton

TRU BY Hilton Edmonton Windermere Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 549 out of 1123 reviews
Rating 8 - Good. 313 out of 1123 reviews
Rating 6 - Okay. 129 out of 1123 reviews
Rating 4 - Poor. 71 out of 1123 reviews
Rating 2 - Terrible. 61 out of 1123 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie, Kelowna

Stayed 3 nights in Apr 2025

6/10 Okay

James

Disliked: Property conditions & facilities
FAIR PROPERTY ONLY - PARKING IS HORRIBLE - 2 PEOPLE IN A KING ROOM......1 TOWEL / 1 WASH CLOTH 1 HAND TOWEL?? SIGN ON MIRROR SAYS GO TO FRONT DESK FOR EXTRA TOWELS??? CHECKED IN AT 3:15 PM AND GIVEN MY ROOM KEY, BUT DID NOT GO TO THE ROOM AS WE WERE ATTENDING A FUNCTION OUTSIDE THE HOTEL PROPERTY - RETURNED AT 10:30 PM AND WENT TO MY ASSIGNED ROOM......NOT CLEANED OR MADE UP FROM THE LAST GUEST......A MESS TO SAY THE LEAST! RETURNED TO THE FRONT DESK FOR ANOTHER ROOM - WENT TO THAT ROOM AND KEY TAP WOULD NOT WORK? WHY? THE DEAD BOLT WAS OPEN SO DOOR COULD NOT BE CLOSED FOR SOME REASON??? IT MAY BE TRU BY HILTON......HOWEVER IT IS NOT EVEN CLOSE TO A HILTON STANDARD
Stayed 1 night in May 2025

4/10 Poor

Bill

Disliked: Amenities, property conditions & facilities
Can not believe there was no room cleaning. I was told I can come down and get new towels. I don’t work for this hotel. Will be the last time here ever
Stayed 2 nights in May 2025

10/10 Excellent

Susan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the facility we needed to be at.
Stayed 3 nights in May 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2025

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful, stylish and clean hotel.

Very cleaning, beautiful,comfy and great location with easy access to most restaurants and shops. The staff was very welcoming and courteous.
Stayed 2 nights in May 2025

8/10 Good

Les

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

great for staying overnight when needs are minimal

good hotel with minimal furnishings, but breakfast was good and included in price.
Stayed 1 night in May 2025

6/10 Okay

Jason

Business traveller
Disliked: Cleanliness, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best stays ever. Beautiful and fun place Definitely would recommend. I loved the big bed and spacious shower 🚿 Nice and relaxing environment Wish I could have extended my stay. Friendly, awesome staff who keep checking in on you I successfully received my deposit back I left feeling refreshed with positive vibes Thanks for the stay
Stayed 3 nights in May 2025

4/10 Poor

harold butch

Disliked: Staff & service
We need to wait an hour to go inside our room because the system was down,, and the room not totally clean
Stayed 1 night in Apr 2025

8/10 Good

Kaitlin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice for a quick trip to edmonton, easy to find from the highway and good access to amentities nearby. The breakfast offering could use some improvement
Stayed 1 night in May 2025

10/10 Excellent

James

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
The staff were very nice. I bought a bottle of wine from their cooler, which is a great idea. There is no coffee in the room but the lobby has hot coffee 24 hours. Breakfast was adequate. Location for us was perfect. The laminate was not properly sealed in places so it sounded like suction when you walked on those spots. Very nice, new hotel.
Stayed 2 nights in May 2025

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Apr 2025

10/10 Excellent

Sandia

Stayed 1 night in May 2025

8/10 Good

thomas

Travelled with partner
Liked: Amenities
Front counter staff very friendly. Convenient location for all services.
Stayed 3 nights in May 2025

8/10 Good

Aileen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay

Eggs in the morning were terrible, think they had been lying out for ages and we were the first ones down for 6am Excellent surrounding in the reception area for guests. Didn't find the reception people exactly the most friendly or looking to help. Disappointed room didnt have freezer part to fridge, microwave or kettle
Stayed 2 nights in May 2025

6/10 Okay

Crystal

Stayed 2 nights in May 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its everything you want and more in a hotel, one observation though, having microwave in the room will make it even better, instead of having to go downstairs every time you want to warm up food. Having said all that, trust me, its great lodging here.
Stayed 2 nights in May 2025

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Karen

Stayed 1 night in Apr 2025

4/10 Poor

Barbara

Stayed 2 nights in Apr 2025

2/10 Terrible

Ross

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

4/10 Poor

Jamie

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

8/10 Good

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again, it ws easy to get to from Fort McMurray. Was super impressed how close it was to phenomenal restaurants and IKEA. LOVED the toiletries provided in the bathrooms. TV was great size and quality. Would be a 5/5 if the towels were more plush and the Duvet was more plush too. 4.7/5!
Stayed 1 night in Apr 2025

8/10 Good

Zarah

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2025