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I love this property the connection to the Mall of America is awesome. The rooms are spacious and clean, the staff is readily available to assist the guests.
Loved the convenience of the location! Everything was clean and it was quiet and a beautiful room. The only thing that made this place lose a star was the beds. They were awful, not comfy and loud as hell whenever you move. The pillows were paper thin and provided no comfort. Overall for the price it was worth it to be attached to the Mall which made the horrible bed worth it.
We had a great stay at this hotel. It was clean, quiet and well managed. The only complaint I would have is getting after hours access back into the hotel after the mall closes is extremely difficult. It took us 20 minutes to get out of the mall and back into the hotel we were stressed.
The only issue was an issue I caused but the staff wasn’t as helpful in resolving it as I would have liked. I accidentally made two reservations for the same night instead of for successive nights. The front desk checked us into one but said they couldn’t do anything to cancel the 2nd because it was thru a 3rd party (they said Expedia tho I showed her I didn’t book thru Expedia). Again … it’s my fault but I ended up tying up two rooms in an overbooked hotel that someone could have used … I didn’t call to cancel with Expedia because I didn’t even know where to start. I ended up booking an adjacent hotel for the following night.