Family accommodation in Downtown Kuta

Breakfast menu was basic, all staff are fantastic, friendly and helpful. Room was clean although the mattress on the bed was ordinary. Really needs to be replaced as it has sunken spots where people sleep and was quite uncomfortable

Room was clean… lacked seating around the pool and the pool staff were very slow

Breakfast was ok. Rooms were dated but clean.

I booked this as a package with flight for two weeks with my teen daughter and I. I can’t say enough good things about the hotel, the staff, and the experience. The rooftop pool always had seats available and was relatively quiet which was great. The room was very clean and very comfortable beds (twin bed room) with great working AC and very quiet which was amazing. Breakfast always had a great mixture of western classics, fresh eggs cooked the way you want, fruit, and breads. And served 6:30-10:30 so great for late risers like us. This is obviously more of a transition location from airport but we thoroughly enjoyed staying here as our prime location with a $3 grab to central Kuta and ability to book tours with adjoining resort.

We’ve stayed at several hotels in Nusa Dua, and this property has the best beach promenade by far: long, well-maintained, and with comfortable loungers that feel inviting. There are also excellent facilities for families with kids. The main downside is that the rooms and buildings are really old. If you are particular about not staying in an older hotel, this may not be for you. For the Palace Club Lounge: there was construction near the private pool, so we didn’t use it much. The dedicated beach area for club guests is a nice touch. However, the high tea and cocktail food was disappointing (I only had the nuts). Wine selection is local, while spirits are standard. Service in the lounge was good. The main buffet breakfast can get hectic, so the quieter club breakfast may suit some guests. The lobby museum area is impressive, but staff were unhelpful. On March 31 at 3:00pm, we went for the scheduled ketupat-making (2–4pm) but were told it was cancelled due to “banana leaves not being good.” This should not be listed if it cannot run. At the same time (March 31, 3:00pm, Bale Banjar), when we asked to use the PlayStation, staff said she didn’t know how to operate it. When we asked for help, she said the person was out for lunch and would only return at 5:00pm (a two-hour lunch break at 3pm, which felt unreasonable). Finally, on April 1 at 9:30pm at the open lobby bar, it was very difficult to get a waiter’s attention.

Beautiful location. Excellent amenities. Comfortable beds and services. Multiple restaurants to choose from.