Kent Luxury Accommodation

Having stayed at this hotel twice already, the second one with the room being flooded and NO compensation offered, we reluctantly booked another stay. This was purely for it being in close proximity to our needs. We are a party of 4, which includes an elderly person in a wheelchair who is in their late nineties. When we booked our latest visit, we phoned to request a connecting room to the accessible room that we had booked. The other room that we booked was a Queen with sofa bed. The person at the hotel confirmed that an accessible room with a connecting room was reserved for us on the 4th floor. Upon checking in were shocked to hear that the accessible room and other room were in close proximity. When we queried that we had specifically booked and paid for the 2 connecting rooms, the receptionist went to speak to someone from reservations. Came back a while later confirming that we now had connecting rooms however on the 1st floor. We went to our rooms & found that the connecting room only had a Queen bed but no sofa bed. Went back to Reception (another person served us so we had to tell her the whole story again and she had to check with Reservations what had happened). Apparently the room reserved for us was occupied by someone the week before and they extended their stay for a week so they remained in same room!! We paid extra for a room that we didn’t get - we had to insist on a refund for the balance. Not acceptable! Room were dirty and extremely noisy. Poor service!!

Nice big room, kept perfectly clean by the staff with a good size bathroom and air con. A comfortable hotel with easy access to major roads and train stations. A marstons pub is co located with a range of beers, bar food and carvery. They do breakfast there, but we didnt use it for breakfast.

Checked in Sunday evening at 8:45. Went to bar, ordered drink, about to order food. Power cut. Emergency lighting for rest of night, no food, limited everything else. No water pressure so couldn't shower etc. Staff didn't know what was going on or what to do. It was a problem just at the hotel, not the local area. No explanation or apology at check out.

Excellent night’s stay. Room spacious and comfortable. Enjoyed spa facilities in the morning. Good choice of breakfast options - liked the new buffet. Staff friendly and helpful. We stay at the Imperial quite frequently and love the location and sea view.

The room clean and bed was comfortable. Temperature in the room was perfect 👌

Beautiful view from the restaurant and pub. Sea view rooms are quite small! Definitely view of harbour rooms are better.