Cuenca Ski Resorts

It was a dream stating in such a mansion .Every detail was flawless and the staff was just fantastic .

The building is a beautiful and charming example of colonial Spanish architecture, complete with two enclosed "courtyards". The complimentary breakfast included eggs with choice of veggies and preparation, yogurt with copious fresh fruit and granola, a selection of fresh breads, fresh squeezed fruit juice, and choice of delicious coffee or hot chocolate. The staff members were very friendly and helpful; most spoke English, all spoke Spanish. The location was within several minutes walking distance of the center of the Historic District (restaurants, cathedrals, museums, markets).Our room was small but we managed nicely with creative use of the closet, bedside tables, and bathroom storage.

They wete very accommodating wirh my schedule for check in and out.

Everything was ok

Clean room, helpful staff, beautiful building

Our stay was disappointing due to poor professionalism and lack of basic customer service. Staff were not courteous and often appeared annoyed when we made simple requests. We had to repeatedly ask for pillows, and it took five days to receive a working safe. Basic amenities should not require constant follow-up.The jacuzzi takes about 30 minutes to warm up, yet management never informed us. Staff refused to turn it on in advance and would only activate it if we were standing right next to it, making it inconvenient to use.We also observed staff engaging in personal displays of affection in guest areas, which felt inappropriate and unprofessional.Overall, the service was below standard and needs serious improvement. Nuestra estancia fue decepcionante. El personal no era cortés y a menudo parecía molesto cuando hacíamos peticiones simples. Tuvimos que pedir almohadas repetidamente, y tardaron 5 días en darnos una caja fuerte que funcionaba. Las comodidades básicas no deberían requerir un seguimiento constante. El jacuzzi tarda unos 30 minutos en calentarse, pero la gerencia nunca nos informó. El personal se negó a encenderlo por adelantado y solo lo activaría si estábamos parados justo al lado, lo que dificultaba su uso.También observamos al personal participando en muestras personales de afecto en las áreas de invitados, lo que se sintió inapropiado y poco profesional. En general, el servicio estaba muy por debajo del estándar y necesita una mejora seria.